Safe at Home Manager
| Dyddiad hysbysebu: | 18 Mawrth 2026 |
|---|---|
| Cyflog: | £39,151 i £42,838 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Excellent Plus Benefits |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 08 Ebrill 2026 |
| Lleoliad: | Civic Offices, Portsmouth, PO12AL |
| Cwmni: | Portsmouth City Council |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | pcc/TP/723/1286 |
Crynodeb
You will manage a team of officers responsible for the delivery and administration of the Safe at Home service within the Private Sector Housing service for Portsmouth City Council. You will monitor and manage the performance of service and equipment suppliers, work with stakeholders to ensure the service meets our customers' needs, and ensure that it is a high quality service for our customers.
We are looking for an enthusiastic, motivated, and dedicated individual with a demonstrable commitment to top quality customer service, with management experience. The Council will offer appropriate support to the successful candidate in their professional development.
Skills:
• It is desirable that the post holder have an advanced qualification in management or business related field.
• The post holder must have GCSE grade A-C (or equivalent) in Maths & English.
• The post holder must have a demonstrable experience of leading and managing a customer facing team.
• It is desirable for the post holder to have experience working in a health or care related service, or to have experience of technology enabled care.
• The post holder will have demonstrable experience of managing contracts with suppliers, including monitoring performance and taking action when suppliers do not meet the requirements of the contract.
• The post holder can balance a busy and varied workload with strong time management.
• Ability to encourage and inspire good performance in the team and experience of identifying and improving poor performance.
• Has the ability to work proactively and is able to remain motivated and can motivate others, working on your own initiative in coordinating multiple tasks and leading by example.
• The post holder will be able to communicate with a range of stakeholders and direct reports with confidence to promote the service or explain operational processes.
• The post holder will be emotionally resilient and able to support direct reports in remaining resilient with the impact of being exposed to customer's difficult circumstances. Being able to remain professionally detached and focused even if the message you deliver involves saying no in difficult circumstances.
• The post holder must have excellent communication skills, with the ability to communicate clearly and concisely with different audiences at different levels, both verbally and in writing.
• The post holder will be competent in the use of IT systems with a good working knowledge of Microsoft Packages (to include Word, Outlook, and Excel) and databases.
• The post holder can analyse and interpret data and how it reflects the performance of the service as well as that of individual officer performance.
• The post holder will have an understanding of Systems Thinking approach in relation to the importance of applying value steps within the purpose of the service.
We are looking for an enthusiastic, motivated, and dedicated individual with a demonstrable commitment to top quality customer service, with management experience. The Council will offer appropriate support to the successful candidate in their professional development.
Skills:
• It is desirable that the post holder have an advanced qualification in management or business related field.
• The post holder must have GCSE grade A-C (or equivalent) in Maths & English.
• The post holder must have a demonstrable experience of leading and managing a customer facing team.
• It is desirable for the post holder to have experience working in a health or care related service, or to have experience of technology enabled care.
• The post holder will have demonstrable experience of managing contracts with suppliers, including monitoring performance and taking action when suppliers do not meet the requirements of the contract.
• The post holder can balance a busy and varied workload with strong time management.
• Ability to encourage and inspire good performance in the team and experience of identifying and improving poor performance.
• Has the ability to work proactively and is able to remain motivated and can motivate others, working on your own initiative in coordinating multiple tasks and leading by example.
• The post holder will be able to communicate with a range of stakeholders and direct reports with confidence to promote the service or explain operational processes.
• The post holder will be emotionally resilient and able to support direct reports in remaining resilient with the impact of being exposed to customer's difficult circumstances. Being able to remain professionally detached and focused even if the message you deliver involves saying no in difficult circumstances.
• The post holder must have excellent communication skills, with the ability to communicate clearly and concisely with different audiences at different levels, both verbally and in writing.
• The post holder will be competent in the use of IT systems with a good working knowledge of Microsoft Packages (to include Word, Outlook, and Excel) and databases.
• The post holder can analyse and interpret data and how it reflects the performance of the service as well as that of individual officer performance.
• The post holder will have an understanding of Systems Thinking approach in relation to the importance of applying value steps within the purpose of the service.