Senior Account Manager
| Dyddiad hysbysebu: | 18 Mawrth 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Ebrill 2026 |
| Lleoliad: | W2 6BD |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Capita plc |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 10115886-422842 |
Crynodeb
Ready to lead, innovate, and make a real impact? Join us as a Senior Account Manager and drive the growth and success of key client accounts. You'll shape strategy, build deep relationships, and enable high-performing teams, all while helping us deliver better outcomes for our clients. Senior Account Manager - Local and Regional Partnership (L&RP)
Location: UK Wide / Homebased
Reporting to: Director, Client & Account Management
Lead strategic account growth at the heart of public service transformation
This is a pivotal role for an experienced Senior Account Manager who wants to drive growth, shape client strategy and play a leading role in transforming public services.
Local and regional government is at a critical point of change, with transformation high on the agenda across the sector. As Senior Account Manager, you'll work at the heart of this transformation - owning major client accounts, leading growth strategies, and partnering with senior stakeholders to deliver long‑term value for clients, citizens and communities.
You'll operate with significant autonomy, acting as a trusted senior partner to your clients while working closely with Capita's Growth, Propositions and Delivery teams to bring innovative, tech‑enabled solutions to market.
This role offers high visibility, commercial accountability and a clear pathway to senior leadership.
We're committed to building a diverse and representative leadership population and particularly welcome applications from women and people from Black, Asian and other ethnic minority backgrounds.
What you'll be doing
• Lead the strategic growth, retention and development of significant client accounts, delivering against revenue, margin and renewal targets
• Own and execute account growth plans, shaping win strategies for re‑tenders, renewals and in‑contract growth
• Act as a visible senior partner to client leaders, influencing strategy and shaping long‑term value creation
• Identify, qualify and progress high‑value growth opportunities aligned to client transformation agendas
• Lead cross‑functional teams to co‑create solutions, proposals and commercial models
• Ensure seamless transition from bid to in‑life delivery, protecting client outcomes and experience
• Apply rigorous account disciplines, including pipeline management, forecasting accuracy and Salesforce adoption
• Provide senior oversight of delivery performance and lead issue escalation and resolution where required
• Role‑model best‑practice account management, contributing to capability uplift across the account community
What we're looking for
• Proven experience leading strategic account management in complex, multi‑stakeholder environments
• Strong commercial mindset with a track record of account growth, retention and successful re‑tenders
• Credibility operating at senior client level, influencing outcomes and building trusted relationships
• Deep understanding of account planning, pipeline governance and forecasting disciplines
• Data‑literate and insight‑driven, using Salesforce and performance analytics to inform decisions
• Highly collaborative, able to orchestrate outcomes across Growth, Propositions and Delivery
• Leadership capability - role‑modelling excellence and raising standards across the sales engine
Why join Capita?
At Capita, we help public sector organisations navigate change, modernise services and deliver better outcomes for citizens. You'll work on high‑profile, complex accounts, with the backing of strong propositions, delivery capability and a clear growth strategy.
This is a chance to shape accounts, influence direction and make a tangible impact - not just manage what already exists.
Ready to Make a Real Impact?
Apply today and join us in delivering transformation that matters.
What's in it for you?
• Home-based position
• Competitive salary with commission‑based incentive plan tied to growth performance
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks... and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Unlock your potential with Capita
At Capita, your career can take you wherever your ambition leads. You are part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
Customer first, always Fearless innovation ✅ Achieve together Everyone is valued
Ready to make a real impact?
Looking to discover more? Select Apply now to fill our short application and send us your CV.
For an informal conversation, contact Jess Markey - Talent Acquisition Partner.
Equal Opportunities
At Capita, we're committed to providing an inclusive, barrier free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us.
We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com
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