Key Account Manager
| Dyddiad hysbysebu: | 17 Mawrth 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Ebrill 2026 |
| Lleoliad: | EC2R 8AH |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | ISS Facilities Services |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 152897 |
Crynodeb
Key Account Manager
Contract: Government
Location: London, EC2R 8AH
Hours of work: 45
Contract Type: Permanent
We are seeking a highly experienced Key Account Manager to provide strategic leadership and exceptional delivery across a complex, multi-site facilities management contract.
This role is central to ensuring operational excellence, commercial strength, and a consistently high-quality user experience.
Working closely with the Key Account Director, the KAM will drive performance, embed an inclusive and collaborative workplace culture, and deliver meaningful improvements that reflect the customer’s business objectives.
Job Description
We are looking for an influential, people-first leader who thrives in fast-paced, high‑value environments and can translate strategic vision into effective frontline execution.
As the primary site-based point of contact, the KAM will shape service delivery, maximise contract performance, and support long-term client partnerships through innovation, insight, and commercial acumen.
Key Responsibilities
Lead the delivery of a multi-site FM portfolio, ensuring all contract deliverables, KPIs, and SLAs are consistently exceeded.
Work closely with the KAD and Senior Finance Business Partner to oversee budgeting, forecasting, and full P&L performance, driving profitability through innovation and resource optimisation.
Position the organisation as a strategic partner, leading renewal strategies, service expansions, and contributing to commercially robust bids.
Act as the primary contact for the flagship site, aligning service delivery with the customer’s operational and strategic priorities.
Integrate retained customer teams - such as space management - into a unified workplace and data-led service model.
Convert customer feedback into tangible operational improvements, ensuring insights lead to measurable outcomes.
Lead large, diverse operational teams, including direct line management and development of supervisory and managerial employees.
Ensure robust Health & Safety compliance across all service lines, confidently advising clients and supporting safe working practices.
Professional and Personal Competencies/Qualifications
Proven experience leading complex, multi-service contracts up to £40m in value.
Background in the service industry; FM experience desirable but not essential.
Strong leadership experience, with a track record of developing teams and driving succession planning.
Demonstrated success managing operations across multiple sites within high-value contracts.
Solid understanding of Health & Safety requirements (IOSH desirable; can be completed in role).
Experience building strategic partnerships with senior client stakeholders.
In-depth knowledge of SLAs, KPIs, and performance reporting.
Strong financial acumen, including P&L ownership, budgeting, and forecasting.
Experience contributing to successful renewals, retentions, and large competitive bids, ideally in collaboration with specialist teams.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant #Bepartofsomethingbigger
#aplacetobeyou #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Government
Location: London, EC2R 8AH
Hours of work: 45
Contract Type: Permanent
We are seeking a highly experienced Key Account Manager to provide strategic leadership and exceptional delivery across a complex, multi-site facilities management contract.
This role is central to ensuring operational excellence, commercial strength, and a consistently high-quality user experience.
Working closely with the Key Account Director, the KAM will drive performance, embed an inclusive and collaborative workplace culture, and deliver meaningful improvements that reflect the customer’s business objectives.
Job Description
We are looking for an influential, people-first leader who thrives in fast-paced, high‑value environments and can translate strategic vision into effective frontline execution.
As the primary site-based point of contact, the KAM will shape service delivery, maximise contract performance, and support long-term client partnerships through innovation, insight, and commercial acumen.
Key Responsibilities
Lead the delivery of a multi-site FM portfolio, ensuring all contract deliverables, KPIs, and SLAs are consistently exceeded.
Work closely with the KAD and Senior Finance Business Partner to oversee budgeting, forecasting, and full P&L performance, driving profitability through innovation and resource optimisation.
Position the organisation as a strategic partner, leading renewal strategies, service expansions, and contributing to commercially robust bids.
Act as the primary contact for the flagship site, aligning service delivery with the customer’s operational and strategic priorities.
Integrate retained customer teams - such as space management - into a unified workplace and data-led service model.
Convert customer feedback into tangible operational improvements, ensuring insights lead to measurable outcomes.
Lead large, diverse operational teams, including direct line management and development of supervisory and managerial employees.
Ensure robust Health & Safety compliance across all service lines, confidently advising clients and supporting safe working practices.
Professional and Personal Competencies/Qualifications
Proven experience leading complex, multi-service contracts up to £40m in value.
Background in the service industry; FM experience desirable but not essential.
Strong leadership experience, with a track record of developing teams and driving succession planning.
Demonstrated success managing operations across multiple sites within high-value contracts.
Solid understanding of Health & Safety requirements (IOSH desirable; can be completed in role).
Experience building strategic partnerships with senior client stakeholders.
In-depth knowledge of SLAs, KPIs, and performance reporting.
Strong financial acumen, including P&L ownership, budgeting, and forecasting.
Experience contributing to successful renewals, retentions, and large competitive bids, ideally in collaboration with specialist teams.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant #Bepartofsomethingbigger
#aplacetobeyou #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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