National Accounts Manager
| Dyddiad hysbysebu: | 17 Mawrth 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Competitive |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Ebrill 2026 |
| Lleoliad: | England |
| Cwmni: | Impact Futures |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 220 |
Crynodeb
Job Advert
Do you want to work for one of the largest independently owned apprenticeship providers? Would you like to be part of something
really special?
Impact Futures Group have a brand new opportunity for a talented individual to join our FRFA team as National Accounts Manager.
This is a homebased role with a requirement for travel.
The Role:
To develop, manage, and grow a portfolio of strategic national accounts on behalf of First Response First Aid, maximising revenue
and long-term client value by positioning FRFA as the preferred compliance training partner for large, multi-site organisations
across the UK. The National Accounts Manager will be responsible for building and sustaining strong senior-level relationships,
driving commercial growth through retention, upsell, and cross-sell activity, and identifying and converting new national account
opportunities. Working closely with internal operations and training coordination teams, the role ensures that clients
consistently receive a high-quality, seamlessly delivered training experience that supports their compliance obligations and
workforce development goals.
This is a field-based, commercially focused role that sits at the heart of FRFA's growth strategy, and requires a confident,
self-motivated individual who can operate effectively at both a strategic and operational level.
Duties and Responsibilities:
- Account Management & Client Retention
- Manage an assigned portfolio of national accounts, serving as the primary commercial contact for each client.
- Build and maintain strong, multi-level relationships within client organisations, engaging with procurement, HR, health &
safety, and senior leadership stakeholders.
- Conduct regular structured account reviews to assess performance, identify risks, and uncover growth opportunities.
- Proactively manage contract renewals, ensuring retention targets are met and commercial terms are aligned with business
objectives.
- Monitor account health, addressing any service concerns promptly in collaboration with the operations and training coordination
teams.
- New Business Development
- Research, identify, and target prospective national accounts across FRFA's key sectors, including healthcare, facilities
management, utilities, logistics, and childcare.
- Develop compelling, tailored training proposals and commercial solutions that meet client compliance and workforce development
needs.
- Lead and contribute to formal tender and RFP responses, working collaboratively with the wider commercial team.
- Build and maintain a robust new business pipeline, ensuring consistent activity to meet and exceed quarterly and annual revenue
targets.
- Revenue Growth & Commercial Performance
- Drive upsell and cross-sell activity across the full FRFA and Impact Futures Group training portfolio, including Caring for Care
clinical training products.
- Negotiate pricing, contract terms, and service-level agreements in line with company margin and revenue targets.
- Accurately forecast revenue and pipeline activity, providing regular updates to the Sales Director and senior leadership team.
- Take ownership of individual revenue targets, demonstrating consistent achievement against KPIs.
- Client Experience & Internal Collaboration
- Work closely with the Training Coordination team to ensure national account training programmes are scheduled, resourced, and
delivered to the highest standard.
- Oversee the onboarding of new national accounts, ensuring a smooth and professional transition from contract award through to
first delivery.
- Act as an escalation point for client issues, taking ownership of resolution and communicating outcomes clearly to all
stakeholders.
- Gather client feedback post-delivery and share insights with operational and leadership teams to drive continuous improvement.
CRM, Reporting & Administration
- Maintain accurate, up-to-date records of all account activity, client communications, and pipeline data within the CRM system.
- Produce regular account performance reports, highlighting revenue trends, risks, and opportunities.
- Ensure all commercial activity is conducted in line with company policies, pricing frameworks, and compliance requirements.
- Stay informed of sector trends, competitor activity, and changes in compliance legislation that may impact client needs or
create new commercial opportunities.
The Benefits
- 25 days holiday plus public and bank holidays
- 3 additional days of paid leave for Christmas shut down
- Employee Wellbeing Day
- Birthday day off
- Buy an additional 5 days annual leave
- Volunteer day
- Enhanced Sick Pay
- BUPA Healthcare Cashback plan
- Enhanced Maternity paid leave
- Enhanced Paternity paid leave
- Grandparent paid leave
- Bereavement paid leave
- Life Assurance
- 3% pension contribution using pension provider NEST & optional salary sacrifice pension scheme
- Shopping discount & cash back platform
- Refer a friend bonus £1,000
- Employee Financial Wellbeing support
- Employee Assistance Helpline
- Company events and social gatherings
- Appreciation gifts
You’ll be joining a leading national training provider at an exciting time of growth and expansion, working in a fun and
supportive environment in an organisation with a strong focus on people and culture.
Expect regular catch-ups and socials with your team, surprises in the post and company-wide social events- we’re a friendly bunch.
About You:
Essential
- Extensive experience in a national accounts, key accounts, or senior business development role.
- Proven track record of managing and growing complex, multi-site client relationships at a senior level.
- Demonstrable experience of consistently meeting or exceeding revenue targets in a B2B environment.
- Experience of managing full sales cycles from prospecting through to contract award and onboarding.
- Experience of negotiating commercial contracts, pricing frameworks, and service-level agreements.
- Experience of working with CRM systems to manage pipeline, forecast revenue, and report on activity.
Desirable
- Experience within the training, workforce development, health & safety, or compliance sectors.
- Experience of working with large national organisations in sectors such as healthcare, facilities management, utilities,
logistics, or childcare.
- Experience of responding to formal tenders and public or private sector procurement processes.
- Experience of cross-selling or upselling across a multi-product or multi-brand portfolio.
- Experience operating within a group or multi-entity business structure.
About Us:
- Impact Futures Group is one of the UK’s largest independently owned training providers, delivering apprenticeships and
vocational qualifications.
- Our expertise is underpinned by our Ofsted Grade 2 'Good’ accreditation, and learner-centric delivery is at the heart of our
continual operational evolution to ensure our learners receive an outstanding learning journey
- We are the 23rd best large employer in the UK and the 6th best education provider.
- We have been awarded a prestigious 2-star accreditation for been an outstanding company to work for
- We are an Equal Opportunities employer and welcome applications from all suitability qualified persons regardless of their race,
disability, religion/belief, sexual orientation or age
- We are committed to safeguarding and promoting the welfare of children and young people. An enhanced DBS check will be required
for this role
Do you want to work for one of the largest independently owned apprenticeship providers? Would you like to be part of something
really special?
Impact Futures Group have a brand new opportunity for a talented individual to join our FRFA team as National Accounts Manager.
This is a homebased role with a requirement for travel.
The Role:
To develop, manage, and grow a portfolio of strategic national accounts on behalf of First Response First Aid, maximising revenue
and long-term client value by positioning FRFA as the preferred compliance training partner for large, multi-site organisations
across the UK. The National Accounts Manager will be responsible for building and sustaining strong senior-level relationships,
driving commercial growth through retention, upsell, and cross-sell activity, and identifying and converting new national account
opportunities. Working closely with internal operations and training coordination teams, the role ensures that clients
consistently receive a high-quality, seamlessly delivered training experience that supports their compliance obligations and
workforce development goals.
This is a field-based, commercially focused role that sits at the heart of FRFA's growth strategy, and requires a confident,
self-motivated individual who can operate effectively at both a strategic and operational level.
Duties and Responsibilities:
- Account Management & Client Retention
- Manage an assigned portfolio of national accounts, serving as the primary commercial contact for each client.
- Build and maintain strong, multi-level relationships within client organisations, engaging with procurement, HR, health &
safety, and senior leadership stakeholders.
- Conduct regular structured account reviews to assess performance, identify risks, and uncover growth opportunities.
- Proactively manage contract renewals, ensuring retention targets are met and commercial terms are aligned with business
objectives.
- Monitor account health, addressing any service concerns promptly in collaboration with the operations and training coordination
teams.
- New Business Development
- Research, identify, and target prospective national accounts across FRFA's key sectors, including healthcare, facilities
management, utilities, logistics, and childcare.
- Develop compelling, tailored training proposals and commercial solutions that meet client compliance and workforce development
needs.
- Lead and contribute to formal tender and RFP responses, working collaboratively with the wider commercial team.
- Build and maintain a robust new business pipeline, ensuring consistent activity to meet and exceed quarterly and annual revenue
targets.
- Revenue Growth & Commercial Performance
- Drive upsell and cross-sell activity across the full FRFA and Impact Futures Group training portfolio, including Caring for Care
clinical training products.
- Negotiate pricing, contract terms, and service-level agreements in line with company margin and revenue targets.
- Accurately forecast revenue and pipeline activity, providing regular updates to the Sales Director and senior leadership team.
- Take ownership of individual revenue targets, demonstrating consistent achievement against KPIs.
- Client Experience & Internal Collaboration
- Work closely with the Training Coordination team to ensure national account training programmes are scheduled, resourced, and
delivered to the highest standard.
- Oversee the onboarding of new national accounts, ensuring a smooth and professional transition from contract award through to
first delivery.
- Act as an escalation point for client issues, taking ownership of resolution and communicating outcomes clearly to all
stakeholders.
- Gather client feedback post-delivery and share insights with operational and leadership teams to drive continuous improvement.
CRM, Reporting & Administration
- Maintain accurate, up-to-date records of all account activity, client communications, and pipeline data within the CRM system.
- Produce regular account performance reports, highlighting revenue trends, risks, and opportunities.
- Ensure all commercial activity is conducted in line with company policies, pricing frameworks, and compliance requirements.
- Stay informed of sector trends, competitor activity, and changes in compliance legislation that may impact client needs or
create new commercial opportunities.
The Benefits
- 25 days holiday plus public and bank holidays
- 3 additional days of paid leave for Christmas shut down
- Employee Wellbeing Day
- Birthday day off
- Buy an additional 5 days annual leave
- Volunteer day
- Enhanced Sick Pay
- BUPA Healthcare Cashback plan
- Enhanced Maternity paid leave
- Enhanced Paternity paid leave
- Grandparent paid leave
- Bereavement paid leave
- Life Assurance
- 3% pension contribution using pension provider NEST & optional salary sacrifice pension scheme
- Shopping discount & cash back platform
- Refer a friend bonus £1,000
- Employee Financial Wellbeing support
- Employee Assistance Helpline
- Company events and social gatherings
- Appreciation gifts
You’ll be joining a leading national training provider at an exciting time of growth and expansion, working in a fun and
supportive environment in an organisation with a strong focus on people and culture.
Expect regular catch-ups and socials with your team, surprises in the post and company-wide social events- we’re a friendly bunch.
About You:
Essential
- Extensive experience in a national accounts, key accounts, or senior business development role.
- Proven track record of managing and growing complex, multi-site client relationships at a senior level.
- Demonstrable experience of consistently meeting or exceeding revenue targets in a B2B environment.
- Experience of managing full sales cycles from prospecting through to contract award and onboarding.
- Experience of negotiating commercial contracts, pricing frameworks, and service-level agreements.
- Experience of working with CRM systems to manage pipeline, forecast revenue, and report on activity.
Desirable
- Experience within the training, workforce development, health & safety, or compliance sectors.
- Experience of working with large national organisations in sectors such as healthcare, facilities management, utilities,
logistics, or childcare.
- Experience of responding to formal tenders and public or private sector procurement processes.
- Experience of cross-selling or upselling across a multi-product or multi-brand portfolio.
- Experience operating within a group or multi-entity business structure.
About Us:
- Impact Futures Group is one of the UK’s largest independently owned training providers, delivering apprenticeships and
vocational qualifications.
- Our expertise is underpinned by our Ofsted Grade 2 'Good’ accreditation, and learner-centric delivery is at the heart of our
continual operational evolution to ensure our learners receive an outstanding learning journey
- We are the 23rd best large employer in the UK and the 6th best education provider.
- We have been awarded a prestigious 2-star accreditation for been an outstanding company to work for
- We are an Equal Opportunities employer and welcome applications from all suitability qualified persons regardless of their race,
disability, religion/belief, sexual orientation or age
- We are committed to safeguarding and promoting the welfare of children and young people. An enhanced DBS check will be required
for this role
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