Switchboard and Helpdesk Operator
| Dyddiad hysbysebu: | 16 Mawrth 2026 |
|---|---|
| Oriau: | Rhan Amser |
| Dyddiad cau: | 15 Ebrill 2026 |
| Lleoliad: | DY1 2HQ |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 92232 |
Crynodeb
Job Title: Switchboard and Helpdesk OperatorRate of Pay: £12.21 per hourContract: Permanent, Part TimeShift Pattern: Flexible shifts between 7AM and 10PM (including weekends and bank holidays)Location: Russells Hall Hospital, Pensnett Road, Dudley, West Midlands, England, DY1 2HQ
You'll be a passionate individual, with Customer Service experience to manage phone call and email requests, support employees and log information onto a database.
As a Switchboard and Helpdesk Operator, you will play a vital role in ensuring the smooth operation of hospital services by providing professional and efficient telephone support and assistance. The position involves handling incoming calls, transferring messages, and providing information to patients, staff, and the public. It also includes managing service requests and enquiries through our helpdesk, ensuring prompt action and resolution. You must ensure timely input and output of all associated help desk data, and live monitoring of performance against SLA's. You should be able to work under pressure in order to meet with challenging deadlines while effectively managing workloads.
Key Responsibilities:
The role involves operating the hospital switchboard by answering and directing incoming calls promptly and professionally, as well as handling emergency calls, alarms, and urgent communications in accordance with strict protocols. The position requires delivering excellent customer service to callers by providing accurate information or directing them to the appropriate departments. Responsibilities also include receiving and managing helpdesk requests, accurately logging them, and coordinating with relevant teams to ensure timely resolutions. The role further involves monitoring and following up on service requests and escalating issues when necessary, while maintaining confidentiality and discretion when handling sensitive information. The successful candidate will work collaboratively in a team environment to ensure consistent service delivery and will also perform administrative tasks related to switchboard and helpdesk operations.
Skills and Experience:
The role requires strong communication skills, both verbal and written, along with the ability to multitask and remain calm under pressure in a fast-paced environment. Candidates must demonstrate excellent attention to detail and effective problem‑solving abilities. Strong IT literacy is essential, and familiarity with telephone systems and helpdesk software is considered desirable. A compassionate and professional approach when interacting with patients, visitors, and staff is crucial. The position also requires flexibility to work varying shifts, including weekends and Bank Holidays, in accordance with the demands of a healthcare environment.
What We Offer:
The role offers a supportive work environment along with training opportunities designed to help develop your skills and support career progression. It also provides full flexibility, allowing you to tailor your shifts around your lifestyle.
You'll be a passionate individual, with Customer Service experience to manage phone call and email requests, support employees and log information onto a database.
As a Switchboard and Helpdesk Operator, you will play a vital role in ensuring the smooth operation of hospital services by providing professional and efficient telephone support and assistance. The position involves handling incoming calls, transferring messages, and providing information to patients, staff, and the public. It also includes managing service requests and enquiries through our helpdesk, ensuring prompt action and resolution. You must ensure timely input and output of all associated help desk data, and live monitoring of performance against SLA's. You should be able to work under pressure in order to meet with challenging deadlines while effectively managing workloads.
Key Responsibilities:
The role involves operating the hospital switchboard by answering and directing incoming calls promptly and professionally, as well as handling emergency calls, alarms, and urgent communications in accordance with strict protocols. The position requires delivering excellent customer service to callers by providing accurate information or directing them to the appropriate departments. Responsibilities also include receiving and managing helpdesk requests, accurately logging them, and coordinating with relevant teams to ensure timely resolutions. The role further involves monitoring and following up on service requests and escalating issues when necessary, while maintaining confidentiality and discretion when handling sensitive information. The successful candidate will work collaboratively in a team environment to ensure consistent service delivery and will also perform administrative tasks related to switchboard and helpdesk operations.
Skills and Experience:
The role requires strong communication skills, both verbal and written, along with the ability to multitask and remain calm under pressure in a fast-paced environment. Candidates must demonstrate excellent attention to detail and effective problem‑solving abilities. Strong IT literacy is essential, and familiarity with telephone systems and helpdesk software is considered desirable. A compassionate and professional approach when interacting with patients, visitors, and staff is crucial. The position also requires flexibility to work varying shifts, including weekends and Bank Holidays, in accordance with the demands of a healthcare environment.
What We Offer:
The role offers a supportive work environment along with training opportunities designed to help develop your skills and support career progression. It also provides full flexibility, allowing you to tailor your shifts around your lifestyle.