Operations Manager - Service Delivery
| Dyddiad hysbysebu: | 05 Mawrth 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £53,974 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Ebrill 2026 |
| Lleoliad: | Mansfield, NG18 1EU |
| Cwmni: | YMCA Robin Hood Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 796 |
Crynodeb
Job Advert
At YMCA Robin Hood Group, we create safe, supportive, and empowering spaces for children, young people, and vulnerable adults. Our
Supported Housing service is central to this mission. We believe everyone deserves a safe place to live, and we work diligently to
ensure that those experiencing or at risk of homelessness have high-quality, secure accommodation and the supportive relationships
they need to thrive.
Our Supported Housing team provides person-centred accommodation to young people and vulnerable adults across Nottingham and the
surrounding areas, including Ashfield, Mansfield, Worksop, and Goole.
In our commitment to continuously enhance our practices, provide a voice to our young people, and establish a culture of
excellence across our Supported Housing service, we are seeking a Housing Operations Manager to oversee Service Delivery for the
Supported Housing Department in the Northern region.
The Opportunity: Housing Operations Manager
As the Housing Operations Manager, you will be accountable for the service delivery and performance of our accommodation services
across Ashfield, Mansfield, Worksop, and Goole. Your role will involve meeting and achieving a range of regulated quality
assurance standards, including Ofsted and Regulated Housing standards. You will lead service delivery teams, ensuring they provide
effective tenancy support and achieve key performance metrics.
As our new Operations Manager, you will:
* Lead and manage teams to ensure optimal outcomes for our Residents.
* Oversee stakeholder relationships and develop strategic partnerships with internal and external organisations.
* Facilitate resident involvement in decision-making processes and enhance engagement to drive positive outcomes.
* Manage departmental budgets, forecasting, and financial sustainability to maximise income and minimise voids.
About You – Who We’re Looking For
If you are an experienced Manager within supported accommodation (adult or child) seeking a new opportunity within a
not-for-profit operator, this could be an excellent step for you.
If you are looking for a role where you can combine compassion with compliance and leverage your wealth of relevant experience to
empower our staff teams, this could be your ideal next role.
If you wish to join a team led by strong leaders who share your passion for making a difference, look no further. Our leadership
team will welcome you and support you as they share their approach to continuous improvement, always striving to enhance living
standards and outcomes for our residents. This truly defines the backbone of our operational model.
✅ You’ll Need:
* Proven leadership experience in supported housing or residential childcare.
* A strong understanding of the regulatory frameworks related to Ofsted and Regulator of Social Housing standards.
* Exceptional communication and stakeholder relationship management skills.
* Ability to work collaboratively within a Senior Leadership Team and across various departments.
* Experience in budget management and financial oversight.
* Commitment to safeguarding young people and vulnerable adults.
* Level 4 in Housing Management, or willingness to complete the course. We are happy to support you if you are currently studying
this qualification.
* A UK driving license and access to your own car are required to travel between the four sites you will manage. Expect to be
“out and about” weekly, ensuring you are hands-on and visible within each of your teams.
* Most importantly, you will care that everyone should have a fair chance to discover who they are and what they can become.
What We Value
We’re driven by our core values and we look for these in every member of our team:
* We Seek Out – We’re always looking for ways to do better.
* We Welcome – We include, respect, and support everyone.
* We Inspire – We believe in every person’s potential.
* We Speak Out – We advocate for what’s right.
* We Serve Others – We act with compassion and purpose.
These values are more than just words—they shape how we work, lead, and serve.
Our North Star – What Guides Us
Everything we do is inspired by our ambition that every child and young person we support:
* Builds the relationships that help them discover who they are
* Develops the skills and confidence to shape their own life
* Learns how to connect with and contribute to the world around them
Your leadership will play a vital role in achieving this mission.
Heart with pulse with solid fill
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Benefits
We value your commitment and relentless dedication and have crafted a package of health & well-being benefits. Here’s some of
what you can expect:
* Funded training, qualifications & career progression across YMCA services
* Quarterly Campfires – celebrating our impact across the organisation
* Wellbeing package (after passing probation): 24/7 GP access, health/dental cashback, Employment Assistance Programme
* 27 days annual leave (plus bank holidays), increasing to 32 days with 5 years’ service
* Discounted YMCA childcare & holiday clubs
* £500 refer-a-friend bonus
* Blue Light Card eligibility + 10% discount at YMCA Café and Malt Cross
Social network with solid fill
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& Safer Recruitment
YMCA Robin Hood Group is committed to equal opportunities, promoting diversity, and creating an inclusive culture where all staff
can thrive.
Should you require any adjustments to support your full participation in our recruitment process, we would encourage you to share
your needs with us so we can support you with your requirements.
We follow rigorous safer recruitment processes to ensure the protection of children, young people, and adults at risk. All
applicants will be subject to enhanced DBS checks, reference checks, and thorough vetting as part of our commitment to
safeguarding.
INDHP
At YMCA Robin Hood Group, we create safe, supportive, and empowering spaces for children, young people, and vulnerable adults. Our
Supported Housing service is central to this mission. We believe everyone deserves a safe place to live, and we work diligently to
ensure that those experiencing or at risk of homelessness have high-quality, secure accommodation and the supportive relationships
they need to thrive.
Our Supported Housing team provides person-centred accommodation to young people and vulnerable adults across Nottingham and the
surrounding areas, including Ashfield, Mansfield, Worksop, and Goole.
In our commitment to continuously enhance our practices, provide a voice to our young people, and establish a culture of
excellence across our Supported Housing service, we are seeking a Housing Operations Manager to oversee Service Delivery for the
Supported Housing Department in the Northern region.
The Opportunity: Housing Operations Manager
As the Housing Operations Manager, you will be accountable for the service delivery and performance of our accommodation services
across Ashfield, Mansfield, Worksop, and Goole. Your role will involve meeting and achieving a range of regulated quality
assurance standards, including Ofsted and Regulated Housing standards. You will lead service delivery teams, ensuring they provide
effective tenancy support and achieve key performance metrics.
As our new Operations Manager, you will:
* Lead and manage teams to ensure optimal outcomes for our Residents.
* Oversee stakeholder relationships and develop strategic partnerships with internal and external organisations.
* Facilitate resident involvement in decision-making processes and enhance engagement to drive positive outcomes.
* Manage departmental budgets, forecasting, and financial sustainability to maximise income and minimise voids.
About You – Who We’re Looking For
If you are an experienced Manager within supported accommodation (adult or child) seeking a new opportunity within a
not-for-profit operator, this could be an excellent step for you.
If you are looking for a role where you can combine compassion with compliance and leverage your wealth of relevant experience to
empower our staff teams, this could be your ideal next role.
If you wish to join a team led by strong leaders who share your passion for making a difference, look no further. Our leadership
team will welcome you and support you as they share their approach to continuous improvement, always striving to enhance living
standards and outcomes for our residents. This truly defines the backbone of our operational model.
✅ You’ll Need:
* Proven leadership experience in supported housing or residential childcare.
* A strong understanding of the regulatory frameworks related to Ofsted and Regulator of Social Housing standards.
* Exceptional communication and stakeholder relationship management skills.
* Ability to work collaboratively within a Senior Leadership Team and across various departments.
* Experience in budget management and financial oversight.
* Commitment to safeguarding young people and vulnerable adults.
* Level 4 in Housing Management, or willingness to complete the course. We are happy to support you if you are currently studying
this qualification.
* A UK driving license and access to your own car are required to travel between the four sites you will manage. Expect to be
“out and about” weekly, ensuring you are hands-on and visible within each of your teams.
* Most importantly, you will care that everyone should have a fair chance to discover who they are and what they can become.
What We Value
We’re driven by our core values and we look for these in every member of our team:
* We Seek Out – We’re always looking for ways to do better.
* We Welcome – We include, respect, and support everyone.
* We Inspire – We believe in every person’s potential.
* We Speak Out – We advocate for what’s right.
* We Serve Others – We act with compassion and purpose.
These values are more than just words—they shape how we work, lead, and serve.
Our North Star – What Guides Us
Everything we do is inspired by our ambition that every child and young person we support:
* Builds the relationships that help them discover who they are
* Develops the skills and confidence to shape their own life
* Learns how to connect with and contribute to the world around them
Your leadership will play a vital role in achieving this mission.
Heart with pulse with solid fill
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Benefits
We value your commitment and relentless dedication and have crafted a package of health & well-being benefits. Here’s some of
what you can expect:
* Funded training, qualifications & career progression across YMCA services
* Quarterly Campfires – celebrating our impact across the organisation
* Wellbeing package (after passing probation): 24/7 GP access, health/dental cashback, Employment Assistance Programme
* 27 days annual leave (plus bank holidays), increasing to 32 days with 5 years’ service
* Discounted YMCA childcare & holiday clubs
* £500 refer-a-friend bonus
* Blue Light Card eligibility + 10% discount at YMCA Café and Malt Cross
Social network with solid fill
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& Safer Recruitment
YMCA Robin Hood Group is committed to equal opportunities, promoting diversity, and creating an inclusive culture where all staff
can thrive.
Should you require any adjustments to support your full participation in our recruitment process, we would encourage you to share
your needs with us so we can support you with your requirements.
We follow rigorous safer recruitment processes to ensure the protection of children, young people, and adults at risk. All
applicants will be subject to enhanced DBS checks, reference checks, and thorough vetting as part of our commitment to
safeguarding.
INDHP
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.