Regional Operations Manager
| Dyddiad hysbysebu: | 16 Mawrth 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Ebrill 2026 |
| Lleoliad: | WC1V 6EA |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | ISS Facilities Services |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 152711 |
Crynodeb
Regional Operations Manager
Contract: Professional Services, Production & Technology
Location: London, WC1V 6EA (with some travel required)
Hours of work: 37.5
Contract Type: Permanent
We are seeking a Regional Operations Manager to deliver high-quality Facilities Management services across designated client locations.
All operations must meet the agreed Service Level Agreements (SLA) and standards defined within the Facilities Management Roles and Responsibilities framework.
This role plays a key part in supporting site functions, driving service excellence, and maintaining consistently high levels of compliance and performance.
Location: London, WC1V 6EA - (Hybrid role, with travel to Milton Keynes, North London, Birmingham, Northampton, Warrington, Crewe, Nottingham and Andover)
Job Description
We are looking for an experienced leader with a strong FM background who can manage regional teams, oversee operational delivery, and act as a trusted point of escalation.
The role requires close liaison with senior site stakeholders, upstream reporting to both ISS and the client, and the ability to provide guidance - even out of hours - where required.
Key Responsibilities
Manage building and office services in line with the agreed Service Level Agreement.
Implement the Account FM strategy to deliver service excellence, aligned with ISS principles.
Ensure security officer licences and vetting requirements are maintained across the account.
Develop employee engagement using ISS tools to build a competent and motivated workforce.
Deliver against ISS KPIs relating to Health & Safety, Employee Engagement, Customer Satisfaction, Revenue, and Operating Margins.
Liaise with Senior Site Management on building service issues and attend site forums as required.
Manage Regional P&L, authorising purchase orders, callouts, and overtime to ensure full cost recovery and operation within approved budgets.
Monitor and control budgets through monthly finance meetings.
Facilitate compliance with client corporate security standards and support Senior Site Managers in maintaining these standards.
Ensure statutory compliance across all responsible areas, achieving 100% monthly completions with evidence of correct execution.
Report monthly on maintenance and reactive performance for designated sites.
Professional and Personal Competencies/Qualifications
Solid background in Facilities Management.
Security knowledge beneficial but not essential.
Proven team management experience.
Strong Health & Safety and compliance experience.
Ability to manage multi-site operations and stakeholders.
Commercially aware.
Strong communicator with effective senior-level engagement skills.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant #Bepartofsomethingbigger
#aplacetobeyou #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Professional Services, Production & Technology
Location: London, WC1V 6EA (with some travel required)
Hours of work: 37.5
Contract Type: Permanent
We are seeking a Regional Operations Manager to deliver high-quality Facilities Management services across designated client locations.
All operations must meet the agreed Service Level Agreements (SLA) and standards defined within the Facilities Management Roles and Responsibilities framework.
This role plays a key part in supporting site functions, driving service excellence, and maintaining consistently high levels of compliance and performance.
Location: London, WC1V 6EA - (Hybrid role, with travel to Milton Keynes, North London, Birmingham, Northampton, Warrington, Crewe, Nottingham and Andover)
Job Description
We are looking for an experienced leader with a strong FM background who can manage regional teams, oversee operational delivery, and act as a trusted point of escalation.
The role requires close liaison with senior site stakeholders, upstream reporting to both ISS and the client, and the ability to provide guidance - even out of hours - where required.
Key Responsibilities
Manage building and office services in line with the agreed Service Level Agreement.
Implement the Account FM strategy to deliver service excellence, aligned with ISS principles.
Ensure security officer licences and vetting requirements are maintained across the account.
Develop employee engagement using ISS tools to build a competent and motivated workforce.
Deliver against ISS KPIs relating to Health & Safety, Employee Engagement, Customer Satisfaction, Revenue, and Operating Margins.
Liaise with Senior Site Management on building service issues and attend site forums as required.
Manage Regional P&L, authorising purchase orders, callouts, and overtime to ensure full cost recovery and operation within approved budgets.
Monitor and control budgets through monthly finance meetings.
Facilitate compliance with client corporate security standards and support Senior Site Managers in maintaining these standards.
Ensure statutory compliance across all responsible areas, achieving 100% monthly completions with evidence of correct execution.
Report monthly on maintenance and reactive performance for designated sites.
Professional and Personal Competencies/Qualifications
Solid background in Facilities Management.
Security knowledge beneficial but not essential.
Proven team management experience.
Strong Health & Safety and compliance experience.
Ability to manage multi-site operations and stakeholders.
Commercially aware.
Strong communicator with effective senior-level engagement skills.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant #Bepartofsomethingbigger
#aplacetobeyou #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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