Administrator | Guy's and St Thomas' NHS Foundation Trust
| Dyddiad hysbysebu: | 16 Mawrth 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £30,546 - £32,207 per annum inc HCA |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Ebrill 2026 |
| Lleoliad: | London, SE11 5UD |
| Cwmni: | Guys and St Thomas NHS Foundation Trust |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 7821667/196-AC1268 |
Crynodeb
The Business Support Administration function supports the Neighbourhood Nursing service through four hubs – Telephone Management, Referral Management, Lambeth Operational Hub and Southwark Operational Hub.
Processes relating to referrals and telephones are centralised in the referral management and telephone management hubs respectively. The Lambeth and Southwark operational hubs support the nursing teams within the nursing team office bases, from the administrative team’s base or from home, as the work requires.
Please note due to high response rate we sometimes close adverts early and we advise you apply as early as possible.
• Handling all referral and appointment queries from referrers, patients and carers. It is expected that the majority of patient enquiries will go via the named nurse.
• Supporting with arranging delivery & collection of stock items to and from patient homes.
• Processing referrals
• Responding to referral email enquiries from DN/NN Teams and referrers
• Scheduling appointments
• Supporting leg ulcer clinics
The Business Support Administrator will provide high quality administrative support to the department. Tasks will include typing, reception duties, customer service, maintaining databases, booking appointments/meeting, filing, organising and booking meeting rooms and general administrative support to the Department.
The Business Support Administrator will play a key role in the efficient day to day activities of the department. The post holder will often be the first point of contact for the department and will be required to communicate in a professional and courteous manner.
The post holder will answer general queries and explain information relating to the department.
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
Hub 1 – Telephone Management
Team to handle all DN/NN calls
• Handling all referral and appointment queries from referrers, patients and carers. It is expected that the majority of patient enquiries will go via the named nurse.
• Supporting with arranging delivery & collection of stock items to and from patient homes.
Hub 2 – Referral Management
Team to manage all referrals via NHS.net, and EPR public folder and referral queries from DN/NN
• Processing referrals
• Responding to referral email enquiries from DN/NN Teams and referrers
• Scheduling appointments
• Supporting leg ulcer clinics
Hub 3 – Lambeth Operational Hub
Hub 4 – Southwark Operational Hub
Teams to support the DN/NN Teams with setting up IT accounts and accessing systems
Supporting the DN/NN Team on Site • Supporting care through the creation, maintenance and archiving of patient folders
• Stock Management/Stock ordering
• Booking Temporary and Agency Staff
• Scanning and uploading documents
• Carrying out the administrative set up for new starters (IT application access, equipment, telephony, safety skyguard etc.)
• Escalations of IT/Network issues
• Ordering of IT Equipment
The Business Support Administrator will provide high quality administrative support to the department. Tasks will include typing, reception duties, customer service, maintaining databases, booking appointments/meeting, filing, organising and booking meeting rooms and general administrative support to the Department.
The Business Support Administrator will play a key role in the efficient day to day activities of the department. The post holder will often be the first point of contact for the department and will be required to communicate in a professional and courteous manner.
The post holder will answer general queries and explain information relating to the department.
1. Key Relationships
The post holder will have regular contact with a wide range of clinical and managerial staff, administrative and clerical support staff at many levels and patients, relatives and external agencies.
2. Duties and Responsibilities
The duties and responsibilities listed below are representative of the Business Support Administrator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative duties and responsibilities commensurate with the level of the post, to support the smooth running of the service.
Main Duties
· Provide high quality administrative support to the department. This may include bookings meeting rooms and hospitality, organising audio-visual equipment, ordering department supplies such as stationery plus any other ad hoc duties.
· Typing and formatting of letters, reports, policies, minutes, presentations, statistics and general correspondence/ documents, as required, using Microsoft Office and other software packages.
· Provide support for meetings, including the preparation and distribution of agendas and taking, transcription and distribution of minutes/ action notes. Follow up of action points arising from meetings.
· Provide administrative support to projects being managed within the service as directed.
· Provide administrative support within the service, including cross cover for administrative team members as required, including deputising for the Team Lead / Assistant Service Manager for short periods of time.
· Providing support and leadership as well as supervision to the Band 2 administrators, if applicable.
· Provide advice and support to new or less experienced employees on own administrative duties.
· Maintain departmental and patient databases in a timely and accurate manner. Assist with the collation of data as required.
• Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users.
• Liaise with the medical, nursing and allied health professional staff to ensure the smooth running of the clerical function within clinics.
• Escalate any issues where appropriate to Team Leaders and Assistant Service Manager
· Undertake any other reasonable duties necessary to ensure the smooth running of the service.
This advert closes on Sunday 22 Mar 2026