Business Administration Apprentice (Apprenticeship)
| Dyddiad hysbysebu: | 15 Mawrth 2026 |
|---|---|
| Cyflog: | £7.55 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Ebrill 2026 |
| Lleoliad: | Birmingham, B24 9QR |
| Cwmni: | GetMyFirstJob Ltd |
| Math o swydd: | Prentisiaeth |
| Cyfeirnod swydd: | 277499 |
Crynodeb
About the Role
As a Business Administration Apprentice, you will support the smooth running of day-to-day administrative and customer-facing activities. You will deal directly with customers either by telephone, electronically, or face to face, ensuring all enquiries are handled professionally, accurately, and efficiently.
Key Responsibilities
Deal directly with customers via telephone, email, and face to face
Respond promptly to customer enquiries
Handle and resolve customer complaints in line with company procedures
Obtain and evaluate relevant information to respond to product and service enquiries
Provide pricing and delivery information to customers
Carry out customer verification checks
Set up and maintain new customer accounts
Process orders, forms, applications, and service requests
Organise and manage workflow to meet customer timeframes
Escalate unresolved issues to the appropriate department or team
Maintain accurate records and administrative documentation
What You Will Learn
Core business administration processes
Professional customer service skills
Effective communication techniques
Time management and organisational skills
Use of IT systems and office software
How to work effectively within a team environment
Entry Requirements
GCSE or equivalent in:
Maths – Grade 4 or above
English – Grade 4 or above
Skills and Personal Qualities
Strong attention to detail
Good communication skills
Willingness to learn and show initiative
Basic IT skills
Good organisational skills
Ability to work well as part of a team
Future Prospects
Upon successful completion of the Business Administration Level 3 Apprenticeship, there may be opportunities for progression into a permanent administrative or customer-focused role, as well as further training and development.
Training
Qualifications required
Skills required
Prospects
Qualification / Standard : ST0070 Business administrator
Duration
As a Business Administration Apprentice, you will support the smooth running of day-to-day administrative and customer-facing activities. You will deal directly with customers either by telephone, electronically, or face to face, ensuring all enquiries are handled professionally, accurately, and efficiently.
Key Responsibilities
Deal directly with customers via telephone, email, and face to face
Respond promptly to customer enquiries
Handle and resolve customer complaints in line with company procedures
Obtain and evaluate relevant information to respond to product and service enquiries
Provide pricing and delivery information to customers
Carry out customer verification checks
Set up and maintain new customer accounts
Process orders, forms, applications, and service requests
Organise and manage workflow to meet customer timeframes
Escalate unresolved issues to the appropriate department or team
Maintain accurate records and administrative documentation
What You Will Learn
Core business administration processes
Professional customer service skills
Effective communication techniques
Time management and organisational skills
Use of IT systems and office software
How to work effectively within a team environment
Entry Requirements
GCSE or equivalent in:
Maths – Grade 4 or above
English – Grade 4 or above
Skills and Personal Qualities
Strong attention to detail
Good communication skills
Willingness to learn and show initiative
Basic IT skills
Good organisational skills
Ability to work well as part of a team
Future Prospects
Upon successful completion of the Business Administration Level 3 Apprenticeship, there may be opportunities for progression into a permanent administrative or customer-focused role, as well as further training and development.
Training
Qualifications required
Skills required
Prospects
Qualification / Standard : ST0070 Business administrator
Duration