Customer Service Assistant - Cove Cafe
| Posting date: | 13 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £12.82 plus time and a half for unsociable hours between 12am and 6am |
| Hours: | Full time |
| Closing date: | 12 April 2026 |
| Location: | Exeter |
| Company: | LED Leisure |
| Job type: | Permanent |
| Job reference: | 899 |
Summary
Job Advert
Cove Pod Customer Service Assistant
(40 Hours, Fixed Term) – Exeter Airport Cove Pod
Become an essential member of the Cove Pod Customer Service Team at Exeter Airport
Are you energetic, approachable, and passionate about delivering outstanding service in a bustling airport setting? Exeter Airport
is seeking enthusiastic, dependable individuals to join our vibrant Cove Pod customer service team. This is a fixed-term
opportunity, running from April to September, with a guaranteed 40 hours per week.
Applicants must be aged 18 or over due to licensing laws and must have reliable access to transport for early shifts starting from
2:30am.
About the Role
* Welcome and assist Cove Pod guests, creating a friendly and positive environment for travellers and visitors
* Respond to customer queries regarding Cove Pod facilities, flight times, and local amenities, offering relevant information and
directions
* Demonstrate comprehensive knowledge of Cove Pod services, suggesting features and highlighting local attractions
* Maintain the cleanliness and presentation of Cove Pod public areas, replenish information points, and ensure signage is clear
and up to date
* Comply with strict health, safety, and security procedures (full training provided)
* Work closely with fellow Cove Pod team members and support other airport teams as required
Shift Information & Requirements
* Fixed term contract from April to September, 40 hours per week
* Shifts may start as early as 2:30am; flexibility for late and overnight work to accommodate Cove Pod and airport operations
* Reliable transport is essential for early starts and late finishes
Who We’re Looking For
* Energetic, positive people who enjoy interacting with guests
* Experience in hospitality, customer service, or airport environments is beneficial, but a willingness to learn is most
important
* Ability to remain calm and friendly under pressure
* Excellent communication skills and a genuine enjoyment of guest interaction
* Dependable team players who value punctuality and reliability
Why Work with Us?
* Competitive rates of pay and shift premiums for unsocial hours
* Flexible work patterns to suit your lifestyle
* Staff discounts and exclusive benefits
* Training and development opportunities within the Cove Pod and airport hospitality team
* Recognition for exceptional service
* Inclusive and welcoming workplace, committed to equality and diversity
Our Mission & Values
* Mission: Help people feel better & get more out of life
* Values: Care | Collaborate | Excel | Trust
Team Benefits
* Comprehensive induction and training
* Free airport parking
* Gym and swim membership
* Employee benefit schemes and support programmes
* Flexible working options and pension scheme
* Staff perks and recognition awards
* Free activities for staff and their families at Ocean, Exmouth
Join Our Inclusive Community
At LED Group, we value diversity and inclusion. We welcome applications from all backgrounds and abilities. Above all, we seek
individuals who bring enthusiasm and a commitment to delivering positive experiences for Cove Pod guests.
Additional Information
* This position is exempt from the Rehabilitation of Offenders Act (ROA) (as amended)
* Appointment subject to satisfactory disclosure check (all criminal records will be checked)
Closing date: 05/04/2026
Cove Pod Customer Service Assistant
(40 Hours, Fixed Term) – Exeter Airport Cove Pod
Become an essential member of the Cove Pod Customer Service Team at Exeter Airport
Are you energetic, approachable, and passionate about delivering outstanding service in a bustling airport setting? Exeter Airport
is seeking enthusiastic, dependable individuals to join our vibrant Cove Pod customer service team. This is a fixed-term
opportunity, running from April to September, with a guaranteed 40 hours per week.
Applicants must be aged 18 or over due to licensing laws and must have reliable access to transport for early shifts starting from
2:30am.
About the Role
* Welcome and assist Cove Pod guests, creating a friendly and positive environment for travellers and visitors
* Respond to customer queries regarding Cove Pod facilities, flight times, and local amenities, offering relevant information and
directions
* Demonstrate comprehensive knowledge of Cove Pod services, suggesting features and highlighting local attractions
* Maintain the cleanliness and presentation of Cove Pod public areas, replenish information points, and ensure signage is clear
and up to date
* Comply with strict health, safety, and security procedures (full training provided)
* Work closely with fellow Cove Pod team members and support other airport teams as required
Shift Information & Requirements
* Fixed term contract from April to September, 40 hours per week
* Shifts may start as early as 2:30am; flexibility for late and overnight work to accommodate Cove Pod and airport operations
* Reliable transport is essential for early starts and late finishes
Who We’re Looking For
* Energetic, positive people who enjoy interacting with guests
* Experience in hospitality, customer service, or airport environments is beneficial, but a willingness to learn is most
important
* Ability to remain calm and friendly under pressure
* Excellent communication skills and a genuine enjoyment of guest interaction
* Dependable team players who value punctuality and reliability
Why Work with Us?
* Competitive rates of pay and shift premiums for unsocial hours
* Flexible work patterns to suit your lifestyle
* Staff discounts and exclusive benefits
* Training and development opportunities within the Cove Pod and airport hospitality team
* Recognition for exceptional service
* Inclusive and welcoming workplace, committed to equality and diversity
Our Mission & Values
* Mission: Help people feel better & get more out of life
* Values: Care | Collaborate | Excel | Trust
Team Benefits
* Comprehensive induction and training
* Free airport parking
* Gym and swim membership
* Employee benefit schemes and support programmes
* Flexible working options and pension scheme
* Staff perks and recognition awards
* Free activities for staff and their families at Ocean, Exmouth
Join Our Inclusive Community
At LED Group, we value diversity and inclusion. We welcome applications from all backgrounds and abilities. Above all, we seek
individuals who bring enthusiasm and a commitment to delivering positive experiences for Cove Pod guests.
Additional Information
* This position is exempt from the Rehabilitation of Offenders Act (ROA) (as amended)
* Appointment subject to satisfactory disclosure check (all criminal records will be checked)
Closing date: 05/04/2026