EHR Optimisation and Benefits Lead | Royal National Orthopaedic Hospital NHS Trust

Dyddiad hysbysebu:	13 Mawrth 2026
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	Dependant on experience
Oriau:	Llawn Amser
Dyddiad cau:	12 Ebrill 2026
Lleoliad:	Stanmore, HA7 4LP
Cwmni:	Royal National Orthopaedic Hospital NHS Trust
Math o swydd:	Cytundeb
Cyfeirnod swydd:	7841954/392-RNOH-1405

Crynodeb

This role is part of the adoption, optimisation and realisation of benefits function in the Digital Transformation and Improvement Directorate.

The RNOH EHR Optimisation and Benefits Lead is responsible for overseeing a team focused on optimising Epic workflows and realising the benefits associated with the adoption of the electronic health record. The postholder ensures that the team works across the organisation to identify adoption challenges and implement optimisations within Epic, leading service-level initiatives in close collaboration with the RNOH CXIOs, IO team, Improvement team, and UCLH Training and Build teams to deliver effective solutions.

In addition, the postholder is responsible for monitoring the expected benefits from the EHR, diagnoses any barriers to delivery, and escalating issues appropriately through Trust governance structures and directly to senior leaders.

This role requires close partnership with our host organisation, UCLH, and demands the development of strong working relationships across both organisations. Serving as a bridge between the two, the postholder must demonstrate excellent interpersonal, teamworking, and negotiation skills.



Oversee their team’s adoption projects, advising on those that will deliver the best outcomes for the organisation in line with the RNOH strategy.

Work to deliver clinical best practice standards, advise on and then lead the future workflows and system optimisation work for Epic.

Be responsible for the EHR benefit identification that will support the organisation’s Transformation Programmes.

This post manages the Patient Portal delivery team and the User Experience Lead and is fundamental to the experience our staff and our patients have with our electronic health record.

The duties and responsibilities listed are representative of the role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative or managerial duties and responsibilities commensurate with the level of the post.

The post holder will be responsible for leading multi-stranded projects, versed in change management and be adept at long term strategic planning. The ability to influence and network without formal authority will be essential to the role as will be ability to apply strategic and tactical thinking.

The post holder will hold significant autonomy within their role and be able to work independently. Where appropriate, the post holder will deputise for the Director of Transformation and Improvement, the Head of Programmes or other key members of the team.



At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:
• Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.
• Ranked #1 among all Trusts in North and Central London for all People Promises and themes.
• Ranked #1 among all Acute Specialist Trusts for "We work flexibly."

At RNOH, we’re committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive. ​

Joining our organisation means enjoying a wide range of staff benefits, including:
• 24/7 access to wellbeing support through our Employee Assistance Programme.
• A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
• A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
• Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare

At RNOH, we are more than a workplace—we are committed to patients, to excellence and the wellbeing of our staff.

Service Delivery

· Ensure delivery of an excellent patient and staff experience of our EHR

· Lead the EHR optimisation work



Performance Management

· Manage the team’s work (day to day and programme of work coordination, project management, allocation of resource)

· Design and deliver appropriate reports to demonstrate delivery and identify areas for improvement for multiple audiences including frontline teams and executives.



Communication

· Communicate clearly and effectively with staff to ensure they are kept up to date with Trust strategy and updates. Communicate wide-ranging time sensitive and complex information to a broad range of both internal and external audiences in situations that may on occasions be emotive or stressful.



Staff Management, Leadership and Management

· Have a clear organisational structure, establishing clarity of roles, responsibilities, and accountabilities and ensure that accountability is understood by all staff.



Excellent Experience for our patients, staff and referrers

· Promote Trust values, ensuring that the workplace culture is patient-centred, involves service users, responds positively to feedback from user groups and promotes teamwork across services.



Business Planning and Management

· Develop, produce and present business plans for the development of services as required.

· Ensure all business planning, new service development and investment is underpinned by detailed demand and capacity planning including assumptions, risks and benefits.



Financial Budgetary Management

Information Management

Quality/Governance corporate and clinical, patient feedback

Quality/Governance corporate and clinical, patient feedback






This advert closes on Sunday 22 Mar 2026

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