SPOC Lead Practitioner
| Dyddiad hysbysebu: | 12 Mawrth 2026 |
|---|---|
| Cyflog: | £24,243 i £28,930 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 29 Mawrth 2026 |
| Lleoliad: | Better Days Bolton, Queen Street, Bolton, BL1 1SX |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Humankind |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | JR012024 |
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Please note that we will be interviewing as we go, therefore the close date is subject to change.
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
Description of the Service:
Better Days Bolton delivers structured, evidence-based support for individuals experiencing difficulties related to drug and alcohol use. The service provides confidential assessment, treatment, and recovery interventions, delivered in line with national guidance and best practice. Working in partnership with health, social care, and community organisations, the service aims to improve health outcomes, reduce harm, and support sustained recovery for individuals and families within the Bolton area.
About the role:
To manage the day to day functioning and performance of the SPOC Team to ensure a positive working environment is maintained and a quality, responsive service is delivered to contractual performance standards.
In addition to leading and supporting the team, you will contribute to the day to day operation of the service by handling incoming calls and recording information as required, particularly during periods of high demand or when capacity allows alongside other duties.
Key duties will include:
Implement, develop and assist in the management of services delivered by the SPOC Team.
Support the Team Manager to develop, monitor and improve processes, control systems and work environments to meet quality requirements and contractual needs including KPIs.
Develop, deliver and operationally lead quality service delivery elements, pathways and resources that meet service and local need.
Manage, mentor, coach and ensure the development of staff reporting to you, including any volunteers. This includes involvement in delivering appropriate training, recruitment, induction, monitoring performance, managing absence and appraisals/supervisions.
Maintain accurate and up to date records and provide written and verbal reports as required.
Analyse information and utilise this analysis to continuously improve the service.
Work as part of the local management team and participate in working thematic groups and corporate activities.
Contribute to the delivery of company strategy and implementing objectives and priorities at project level.
Manage all calls coming into the service, responding in an efficient and calm manner and directing the clients and professionals to the most appropriate staff.
Triage referrals by gathering accurate information from individuals contacting the SPOC using excellent communication skills to direct them to the correct element of the service.
Maintain accurate and appropriate records in accordance with the organisations confidentiality policy.
About you:
NVQ Level 3 in Health & Social Care (or above or equivalent) or willing to work towards this in post.
Proficient in Microsoft Office programmes.
Ability to extract, analyse and report on management information.
Excellent telephone manner and communication skills.
Experience of maintaining confidentiality and working within professional boundaries.
Ability to work with disadvantaged/vulnerable people.
Knowledge and understanding of the issues facing people who misuse substances.
Employ a mature, sympathetic, non-judgemental attitude towards Service Users and their family.
Ability to respond to a range of calls, including high risk and those in crisis.
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
Description of the Service:
Better Days Bolton delivers structured, evidence-based support for individuals experiencing difficulties related to drug and alcohol use. The service provides confidential assessment, treatment, and recovery interventions, delivered in line with national guidance and best practice. Working in partnership with health, social care, and community organisations, the service aims to improve health outcomes, reduce harm, and support sustained recovery for individuals and families within the Bolton area.
About the role:
To manage the day to day functioning and performance of the SPOC Team to ensure a positive working environment is maintained and a quality, responsive service is delivered to contractual performance standards.
In addition to leading and supporting the team, you will contribute to the day to day operation of the service by handling incoming calls and recording information as required, particularly during periods of high demand or when capacity allows alongside other duties.
Key duties will include:
Implement, develop and assist in the management of services delivered by the SPOC Team.
Support the Team Manager to develop, monitor and improve processes, control systems and work environments to meet quality requirements and contractual needs including KPIs.
Develop, deliver and operationally lead quality service delivery elements, pathways and resources that meet service and local need.
Manage, mentor, coach and ensure the development of staff reporting to you, including any volunteers. This includes involvement in delivering appropriate training, recruitment, induction, monitoring performance, managing absence and appraisals/supervisions.
Maintain accurate and up to date records and provide written and verbal reports as required.
Analyse information and utilise this analysis to continuously improve the service.
Work as part of the local management team and participate in working thematic groups and corporate activities.
Contribute to the delivery of company strategy and implementing objectives and priorities at project level.
Manage all calls coming into the service, responding in an efficient and calm manner and directing the clients and professionals to the most appropriate staff.
Triage referrals by gathering accurate information from individuals contacting the SPOC using excellent communication skills to direct them to the correct element of the service.
Maintain accurate and appropriate records in accordance with the organisations confidentiality policy.
About you:
NVQ Level 3 in Health & Social Care (or above or equivalent) or willing to work towards this in post.
Proficient in Microsoft Office programmes.
Ability to extract, analyse and report on management information.
Excellent telephone manner and communication skills.
Experience of maintaining confidentiality and working within professional boundaries.
Ability to work with disadvantaged/vulnerable people.
Knowledge and understanding of the issues facing people who misuse substances.
Employ a mature, sympathetic, non-judgemental attitude towards Service Users and their family.
Ability to respond to a range of calls, including high risk and those in crisis.