Control Centre Support Officer

Dyddiad hysbysebu:	11 Mawrth 2026
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	Competitive
Oriau:	Llawn Amser
Dyddiad cau:	10 Ebrill 2026
Lleoliad:	Manchester, M1 3BG
Cwmni:	inploi
Math o swydd:	Parhaol
Cyfeirnod swydd:	75792416

Crynodeb

Do you enjoy handling multiple tasks at once? Join us in our fast paced 24/7 Operational Control Centre, supporting the coordination of Greater Manchester's Integrated Transport Network.

The Operational Control Centre is here to manage disruption and serious incidents across the whole transport network, from managing traffic signals to managing significant issues on bus and tram and everything in-between. The team are responsible for overseeing activity of the entire Greater Manchester transport network 24/7, 365 days a year. It’s a fast paced, exciting environment to work in with no two shifts being the same.

Your Role

As a Control Centre Support Officer, you will play a key role in keeping the Greater Manchester Road network running smoothly. You will spot and resolve problems, and coordinate with the new Bee Network bus services and act as a liaison for TfGM. You will enjoy a dynamic and varied work environment, where you will handle multiple serious incidents simultaneously.

You will work to tight deadlines and targets to support the Operational Control Centre in delivering swift and efficient incident management, with a particular focus on enhancing customer journeys and supporting TfGM’s response along with transport partners. You will be responsible for monitoring the multi modal transport network utilising a suite of advanced computer systems, including journey planning and CCTV, to identify any issues and provide timely interventions to keep traffic and transport moving.

You be required to work on a shift rota basis along with colleagues providing 24 hours coverage 7 days a week. We operate a 10-week rota where the shifts vary but cover an equal split of early, late and night shifts. You’ll also get around 50% of weekends as planned rest days. There is a 20% shift allowance on top of the base salary for shift work. You will be provided with support through an extensive coaching and development framework, in conjunction with your assigned coach for up to 3 months. Please note there is no option for hybrid working in this role.

For more details about this role please see the Job Profile below.

Who are we?

Join the Operational Control Centre and be part of a team that ensures the smooth operation of various transport modes for millions of travellers every day. The Operational Control Centre is expanding and using cutting-edge technology to oversee the entire Greater Manchester transport network, and you can be part of the change!

Upon joining the team, you will be provided with support through an extensive coaching and development framework, in conjunction with your assigned coach for your first 4 to 6 weeks in the role. The framework will coach and guide you through a series of modules which encompass the modal knowledge required to become competent in the role.

What you’ll bring

What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.

You'll have experience of stakeholder liaison and be able to clearly triage and prioritise information using your existing decision-making skills to enable you to quickly respond to incidents across the transport network and provide information to various audiences. A knowledge and understanding of GDPR and Data Protection is essential as well as experience of working with safety related policies and procedures. You'll have excellent computer skills and significant experience in using Microsoft applications and you'll have great customer service skills. Having a SIA CCTV Operator License is desired or a willingness to engage in SIA Approved CCTV training during employment. You will be educated to GCSE level or equivalent or have equivalent levels of experience.

What we can offer you

You will work as part of a high performing, highly skilled and very welcoming team. Within this fixed term contract, you will have the opportunity to develop yourself and your skills within multi modal, multi-agency control room.

This is a permanent position with a salary of £30,837 - £35,042 per annum, plus 20% shift allowance. This equates to a starting salary of £37,004 per annum. This position is part of the career grade progression scheme so successful candidates will have opportunities to develop from Band 5 to Band 6.

At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process. We are happy to #talkflexibleworking to help colleagues maintain a healthy work life balance.

Our benefits include:

• Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.
• Free travel on buses across Greater Manchester, plus rail or Metrolink travel to and from work.
• Local Government defined pension scheme with life cover of 3x salary and options to boost your contributions.
• Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events. Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.
• Discover more benefits including wellbeing support, Personal and Career Development, Flexible working, financial support and more on our website

What's next?

If you believe you have the skills and experience required, we’d really like to hear from you.

To apply please submit your CV and complete your application ensuring that you provide clear examples against the criteria questions, all appointments will be based on merit. Our short-listing process is anonymised, so please do not include your name or contact details on your CV. If any personal details are included these will be visible to the hiring manager.

Internal candidates - check with your line manager before applying for a secondment, to make sure you can be released from your substantive role.

We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation. Please ensure you personally complete your application and read all the instructions carefully to maximise your chances of success.

Applications that rely too heavily on AI may be rejected during shortlisting, however we understand that AI may be used as a reasonable adjustment, if using AI to support your application, please give a brief explanation why to help ensure fair selection process.

Any successful applicant will need to undertake a basic/standard/enhanced Disclosure and Barring service check prior to starting in role.

Priority Recruitment Scheme for ‘At Risk’ NHS GM Colleagues
If you are currently employed by a Greater Manchester NHS organisation and have been formally identified as ‘at risk’, please indicate this within your application for the role. If you select ‘Yes’ and provide evidence that your experience meets the essential criteria described in the job advert and role profile, you will be guaranteed progression to the next assessment stage. Please ensure your application clearly demonstrates how you meet these essential requirements, as the guarantee only applies to candidates who meet them.

TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve and welcome individuals from all backgrounds by committing to providing a fully inclusive and accessible recruitment process. We will offer support and reasonable adjustments if required and we also have a Guaranteed Assessment Scheme which you can find out more information on here.

For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licensed sponsor.

Please note we may close the advert early if we receive a high volume of applications.

NOTE TO AGENCIES we will be accepting direct applications only for this role. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral CV.

Supporting Documents

↗ Control Centre Support Officer JD

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