Senior Service Manager - Home Office Cyber Security Operations Centre
| Posting date: | 05 March 2026 |
|---|---|
| Salary: | £46,062 per year |
| Additional salary information: | New Entrants to the Civil Service will start their role on the salary band minimum £46,062 for National roles. You may be eligible for an an additional Recruitment and Retention Allowance (RRA), pending a Capability and Skills Assessment, with a value of up to £8,300. |
| Hours: | Full time |
| Closing date: | 17 March 2026 |
| Location: | Manchester, Greater Manchester |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Government Recruitment |
| Job type: | Permanent |
| Job reference: | 450533 |
Summary
As a Senior Service Manager with the CSOC your main day to day responsibilities will be:
Ensuring that the customer receives the highest level of service from the CSOC and HOCS teams and managed suppliers, promoting a culture of customer satisfaction.
Managing and working effectively with stakeholders at all levels both internally & externally, managing stakeholder expectations and showing flexibility to adapt to reach consensus.
Effectively communicate and collaborate with non-technical and technical stakeholders, 3rd party and internal suppliers across government teams to ensure alignment.
Maintaining a working knowledge of projects and change programs both in the pipeline and in delivery with respect to the specific customer organisation.
Identifying and leading initiatives to drive continuous improvement across customer services, whilst protecting the integrity of existing services.
Reviewing supplier financial performance including invoice validation to identify cost reduction opportunities.
Representing customers in Service Readiness reviews and assessments, identifying, managing and escalating service risks appropriately.
You will also be expected to mentor more junior members of the Service Management community, undertaking line management responsibilities, if required. As well as participating and supporting collaboration initiatives and career development within the IT Operations and cyber communities, building in-house capability via a professional community of practice.
Ensuring that the customer receives the highest level of service from the CSOC and HOCS teams and managed suppliers, promoting a culture of customer satisfaction.
Managing and working effectively with stakeholders at all levels both internally & externally, managing stakeholder expectations and showing flexibility to adapt to reach consensus.
Effectively communicate and collaborate with non-technical and technical stakeholders, 3rd party and internal suppliers across government teams to ensure alignment.
Maintaining a working knowledge of projects and change programs both in the pipeline and in delivery with respect to the specific customer organisation.
Identifying and leading initiatives to drive continuous improvement across customer services, whilst protecting the integrity of existing services.
Reviewing supplier financial performance including invoice validation to identify cost reduction opportunities.
Representing customers in Service Readiness reviews and assessments, identifying, managing and escalating service risks appropriately.
You will also be expected to mentor more junior members of the Service Management community, undertaking line management responsibilities, if required. As well as participating and supporting collaboration initiatives and career development within the IT Operations and cyber communities, building in-house capability via a professional community of practice.