Workplace Host
| Posting date: | 10 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 09 April 2026 |
| Location: | B26 3RZ |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 153086 |
Summary
Workplace Host
Contract: Professional Services, Production & Technology
Location: Birmingham, B26 3RZ
Hours of work: 37.5
Contract Type: Permanent
We are seeking a proactive and welcoming Workplace Host who will elevate the overall workplace experience by owning the full touchpoint journey.
This role ensures colleagues, visitors and stakeholders receive warm, attentive and high-quality support at every stage of their interaction with the workplace.
The ideal candidate will be passionate about service excellence and confident in creating a smooth, friendly and efficient front-of-house experience.
Job Description
We are looking for someone who thrives in people-focused environments, can respond swiftly to a variety of requests, and contributes to maintaining a safe, compliant and engaging workplace aligned with ISS standards.
Working closely with workplace teams, this role supports reception, visitor access, events, enquiries, floor checks and general workplace operations to ensure a consistently positive and memorable experience.
Key Responsibilities
Own the full Touchpoint Journey and other user-centric concepts to deliver an exceptional workplace experience.
Support front-of-house and reception activities, including assisting colleagues, visitors and contractors with building access and enquiries.
Deliver the unexpected through excellent customer service, events, and surprise-and-delight moments for colleagues.
Build strong relationships with customers to become the natural “go-to” person and trusted partner.
Engage with key stakeholders to ensure efficient collaboration and timely responses to service requests.
Act as a natural host, ensuring guests and colleagues feel welcomed, supported and at home within the building.
Serve as the main point of contact in the lobby and on the floor, assisting with requests similar to a 5-star concierge (technology, food services, events, wellness schedules, etc.).
Support mailroom duties when required, including the sending and receiving of mail.
Conduct regular floor checks and coordinate with service teams to maintain a high-quality workplace environment.
Professional and Personal Competencies/Qualifications
Strong customer service and communication skills with the confidence to engage professionally at all levels.
Organised, accurate and adaptable, with excellent time management and the ability to work independently or collaboratively.
System-literate and comfortable using workplace tools and technology.
Experience in corporate, hospitality or other customer-facing environments.
Proactive, motivated and service-driven mindset with strong attention to detail.
Understanding of basic health and safety expectations and the importance of workplace compliance.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant #Bepartofsomethingbigger
#aplacetobeyou #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Professional Services, Production & Technology
Location: Birmingham, B26 3RZ
Hours of work: 37.5
Contract Type: Permanent
We are seeking a proactive and welcoming Workplace Host who will elevate the overall workplace experience by owning the full touchpoint journey.
This role ensures colleagues, visitors and stakeholders receive warm, attentive and high-quality support at every stage of their interaction with the workplace.
The ideal candidate will be passionate about service excellence and confident in creating a smooth, friendly and efficient front-of-house experience.
Job Description
We are looking for someone who thrives in people-focused environments, can respond swiftly to a variety of requests, and contributes to maintaining a safe, compliant and engaging workplace aligned with ISS standards.
Working closely with workplace teams, this role supports reception, visitor access, events, enquiries, floor checks and general workplace operations to ensure a consistently positive and memorable experience.
Key Responsibilities
Own the full Touchpoint Journey and other user-centric concepts to deliver an exceptional workplace experience.
Support front-of-house and reception activities, including assisting colleagues, visitors and contractors with building access and enquiries.
Deliver the unexpected through excellent customer service, events, and surprise-and-delight moments for colleagues.
Build strong relationships with customers to become the natural “go-to” person and trusted partner.
Engage with key stakeholders to ensure efficient collaboration and timely responses to service requests.
Act as a natural host, ensuring guests and colleagues feel welcomed, supported and at home within the building.
Serve as the main point of contact in the lobby and on the floor, assisting with requests similar to a 5-star concierge (technology, food services, events, wellness schedules, etc.).
Support mailroom duties when required, including the sending and receiving of mail.
Conduct regular floor checks and coordinate with service teams to maintain a high-quality workplace environment.
Professional and Personal Competencies/Qualifications
Strong customer service and communication skills with the confidence to engage professionally at all levels.
Organised, accurate and adaptable, with excellent time management and the ability to work independently or collaboratively.
System-literate and comfortable using workplace tools and technology.
Experience in corporate, hospitality or other customer-facing environments.
Proactive, motivated and service-driven mindset with strong attention to detail.
Understanding of basic health and safety expectations and the importance of workplace compliance.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant #Bepartofsomethingbigger
#aplacetobeyou #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.