Product Owner, BaaS Client & Platform Experience
| Dyddiad hysbysebu: | 10 Mawrth 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 09 Ebrill 2026 |
| Lleoliad: | London, EC2M 4AA |
| Cwmni: | NatWest Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | R-00274580 |
Crynodeb
Join us as a Product Owner, BaaS Client & Platform Experience
What you'll do
Join our Client and Developer mission to enable our clients to power their propositions via our platform capabilities, intuitive APIs and access to documentation. Working with your engineers and product colleagues you will:
- Champion BaaS clients by deeply understanding their needs and how internal teams support them and their customers throughout their lifecycle
- Shape and execute a roadmap for your area in partnership with your Product Manager, ensuring that there is alignment to the mission’s vision and company’s objectives
- Collaborate with proposition owning missions/squads (e.g. Deposits, Lending, POS Lending) to understand how platform services (e.g. authentication; registration; documentation etc) can delight customers in our core product journeys
- Build a robust domain view through research, understanding client needs, assessment of competitors, creating feedback loops, and be the go-to person for information and progress updates
- Translate complex initiatives into high quality epics and user stories, prioritising the backlog based on client value and business objectives
- Work with your Engineering Manager to set objectives for sprints ensuring the quality of output, whilst balancing a view across risk, regulatory compliance, business, client and good customer outcomes
- Embed a developer experience mindset and ‘API & Docs First’ approach across the SDLC by influencing internal processes, ways of working and educating teams on the importance of developer experience
- Establish, monitor and evolve the ability to monitor and track the performance of your domain, using these insights to identify initiatives/opportunities for your roadmap and the wider organisation
The skills you'll need
You'll need proven experience managing the full lifecycle of B2B or B2B2C API products, ideally within a successful BaaS, SaaS or embedded finance environment
Furthermore, you’ll be expected to:
- Have experience leading successful B2B or B2B2C products in the capacity of a product ownership role in an API led technology organisation through all stages of the product life cycle
- Have a deep understanding of API and backend service development allowing you to collaborate effectively with engineering colleagues on complex architecture and translate technical concepts for stakeholders
- Have been responsible for or contributed to a high-quality developer portal, ensuring documentation and onboarding tools that prioritise time to live and self-serve
- Skilled in using product analytics (e.g. API usage, health metrics etc) to prioritise the backlog and drive measurable client (and their customers) outcomes
- Have a proven ability to manage multiple, competing priorities whilst working in detailed, sometimes ambiguous, and complex topics
- Bring a solid ability to build trust and manage relationships across teams, peers, colleagues and stakeholders to achieve good outcomes
Additional experience which will be advantageous to your application:
- Experience working with API Gateways
- Background as technical product person
- Experience of client management lifecycles