Quality Monitoring Officer
| Dyddiad hysbysebu: | 06 Mawrth 2026 |
|---|---|
| Cyflog: | £28,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 05 Ebrill 2026 |
| Lleoliad: | Manchester, M13 9WL |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Sodexo |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | SDX/TP/1373940/154878/HC |
Crynodeb
Job Title: Quality Monitoring Officer
£28,000 per annum
40 Hours a Week
Monday to Friday, 08:00 - 16:00
Flexibility needed for 07:00 start as and when required
Access to Sodexo Benefits
Location: Manchester University NHS Foundation Trust Oxford Road, Manchester, M13 9WL
Join Sodexo and play a key role in upholding and continuously improving service excellence across our operations. In this role, you will undertake daily cleaning audits to ensure high standards are consistently maintained, promptly escalating any rectifications or areas of concern. You will work closely with key stakeholders to build strong, collaborative relationships that drive continuous improvement in operational standards. The role will also involve supporting other monitoring activities as required, including patient experience surveys, food service observations, and service KPI monitoring.
What You'll Do:
Conduct audits, patient surveys, and monitoring checks accurately and efficiently
Act as a subject matter expert on monitoring systems, checklists, and performance standards
Maintain strong knowledge of National Standards of Cleanliness and auditing protocols
Manage and interpret patient satisfaction surveys and service performance data, ensuring GDPR is adhered to at all times
Provide accurate, timely data to support Monthly Performance Reports and dashboards
Liaise with stakeholders on quality, performance issues, and corrective actions
Ensure compliance with Trust infection control policies and data protection requirements at all times
Represent Sodexo professionally, including troubleshooting monitoring software issues and supporting systems improvements
What You Bring:
Strong communication skills with the ability to clearly articulate and explain findings
Excellent interpersonal skills and the ability to work effectively with a wide range of stakeholders
Proven team player with the ability to work on own initiative
Flexible and resilient, with the ability to perform well under pressure
Highly IT literate, with confidence using multiple systems and tools
Practical knowledge of IT-based quality management systems (desirable)
Experience managing performance and quality assurance within structured or contractual environments (desirable)
Experience in a monitoring role, domestic services, and/or a healthcare setting (desirable)
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
Unlimited access to an online platform offering mental health and wellbeing support.
Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
Money Insights and financial benefits via the Salary Finance Platform.
Save for your future by becoming a member of the Sodexo Retirement Plan
A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
Flexible and dynamic work environment
Competitive compensation
Full training and full protective uniform supplied.
Ready to be part of something greater? Apply today! Career progression for the caring profession.
Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
£28,000 per annum
40 Hours a Week
Monday to Friday, 08:00 - 16:00
Flexibility needed for 07:00 start as and when required
Access to Sodexo Benefits
Location: Manchester University NHS Foundation Trust Oxford Road, Manchester, M13 9WL
Join Sodexo and play a key role in upholding and continuously improving service excellence across our operations. In this role, you will undertake daily cleaning audits to ensure high standards are consistently maintained, promptly escalating any rectifications or areas of concern. You will work closely with key stakeholders to build strong, collaborative relationships that drive continuous improvement in operational standards. The role will also involve supporting other monitoring activities as required, including patient experience surveys, food service observations, and service KPI monitoring.
What You'll Do:
Conduct audits, patient surveys, and monitoring checks accurately and efficiently
Act as a subject matter expert on monitoring systems, checklists, and performance standards
Maintain strong knowledge of National Standards of Cleanliness and auditing protocols
Manage and interpret patient satisfaction surveys and service performance data, ensuring GDPR is adhered to at all times
Provide accurate, timely data to support Monthly Performance Reports and dashboards
Liaise with stakeholders on quality, performance issues, and corrective actions
Ensure compliance with Trust infection control policies and data protection requirements at all times
Represent Sodexo professionally, including troubleshooting monitoring software issues and supporting systems improvements
What You Bring:
Strong communication skills with the ability to clearly articulate and explain findings
Excellent interpersonal skills and the ability to work effectively with a wide range of stakeholders
Proven team player with the ability to work on own initiative
Flexible and resilient, with the ability to perform well under pressure
Highly IT literate, with confidence using multiple systems and tools
Practical knowledge of IT-based quality management systems (desirable)
Experience managing performance and quality assurance within structured or contractual environments (desirable)
Experience in a monitoring role, domestic services, and/or a healthcare setting (desirable)
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
Unlimited access to an online platform offering mental health and wellbeing support.
Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
Money Insights and financial benefits via the Salary Finance Platform.
Save for your future by becoming a member of the Sodexo Retirement Plan
A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
Flexible and dynamic work environment
Competitive compensation
Full training and full protective uniform supplied.
Ready to be part of something greater? Apply today! Career progression for the caring profession.
Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.