Senior Customer Experience Specialist
| Dyddiad hysbysebu: | 04 Mawrth 2026 |
|---|---|
| Cyflog: | £26,000 i £27,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Ebrill 2026 |
| Lleoliad: | Birmingham, Midlands, B1 3EA |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | IPS Group Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 59355556 |
Crynodeb
If you’re proactive, calm under pressure and good at solving problems, this Senior Customer Experience Specialist role will give you real responsibility from the start. You’ll handle a mix of phone and email queries, including memberships, cover options, renewals, applications, refunds and more complex situations where clear judgement and empathy matter.
You’ll receive one‑to‑one, hands‑on training for around six weeks, learning the technical detail behind the work before taking on senior responsibilities. These include supporting colleagues, improving quality, spotting issues early and being the person others rely on when something needs resolving.
The role is fully office based, five days a week, in a small team where your attitude and ownership directly impact the service. You’ll thrive here if you’re patient, confident, empathetic and willing to take initiative rather than wait to be asked.
It’s ideal for someone with solid customer service experience who wants progression, variety and the chance to develop real expertise instead of following scripts. You don’t need previous leadership experience, just the mindset to step up, think ahead and raise standards.
If you want proper training, early trust and a role where your contribution genuinely matters, this could be your next move.
Senior Customer Experience Specialist
You’ll receive one‑to‑one, hands‑on training for around six weeks, learning the technical detail behind the work before taking on senior responsibilities. These include supporting colleagues, improving quality, spotting issues early and being the person others rely on when something needs resolving.
The role is fully office based, five days a week, in a small team where your attitude and ownership directly impact the service. You’ll thrive here if you’re patient, confident, empathetic and willing to take initiative rather than wait to be asked.
It’s ideal for someone with solid customer service experience who wants progression, variety and the chance to develop real expertise instead of following scripts. You don’t need previous leadership experience, just the mindset to step up, think ahead and raise standards.
If you want proper training, early trust and a role where your contribution genuinely matters, this could be your next move.
Senior Customer Experience Specialist
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Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.