Senior Customer Experience Specialist
| Posting date: | 04 March 2026 |
|---|---|
| Salary: | £26,000 to £27,000 per year |
| Hours: | Full time |
| Closing date: | 03 April 2026 |
| Location: | Birmingham, Midlands, B1 3EA |
| Remote working: | On-site only |
| Company: | IPS Group Limited |
| Job type: | Permanent |
| Job reference: | 59355556 |
Summary
If you’re proactive, calm under pressure and good at solving problems, this Senior Customer Experience Specialist role will give you real responsibility from the start. You’ll handle a mix of phone and email queries, including memberships, cover options, renewals, applications, refunds and more complex situations where clear judgement and empathy matter.
You’ll receive one‑to‑one, hands‑on training for around six weeks, learning the technical detail behind the work before taking on senior responsibilities. These include supporting colleagues, improving quality, spotting issues early and being the person others rely on when something needs resolving.
The role is fully office based, five days a week, in a small team where your attitude and ownership directly impact the service. You’ll thrive here if you’re patient, confident, empathetic and willing to take initiative rather than wait to be asked.
It’s ideal for someone with solid customer service experience who wants progression, variety and the chance to develop real expertise instead of following scripts. You don’t need previous leadership experience, just the mindset to step up, think ahead and raise standards.
If you want proper training, early trust and a role where your contribution genuinely matters, this could be your next move.
Senior Customer Experience Specialist
You’ll receive one‑to‑one, hands‑on training for around six weeks, learning the technical detail behind the work before taking on senior responsibilities. These include supporting colleagues, improving quality, spotting issues early and being the person others rely on when something needs resolving.
The role is fully office based, five days a week, in a small team where your attitude and ownership directly impact the service. You’ll thrive here if you’re patient, confident, empathetic and willing to take initiative rather than wait to be asked.
It’s ideal for someone with solid customer service experience who wants progression, variety and the chance to develop real expertise instead of following scripts. You don’t need previous leadership experience, just the mindset to step up, think ahead and raise standards.
If you want proper training, early trust and a role where your contribution genuinely matters, this could be your next move.
Senior Customer Experience Specialist
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