Revenue and Income Specialist
| Dyddiad hysbysebu: | 03 Mawrth 2026 |
|---|---|
| Cyflog: | £32,240 i £38,480 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Mawrth 2026 |
| Lleoliad: | Canning Town, East London |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 1 diwrnod yr wythnos |
| Cwmni: | Your Place |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
We're looking for a Revenue and Income Specialist to join Your Place and be part of our dedicated team to help us with our mission to solve homelessness in east London, one person at a time!
About the role
The role will play a critical role to help deliver an effective and high performing rent collection and recovery service in accordance with legislation, the organisation’s policies, set performance targets and customer satisfaction requirements. In collaboration with the Resident Services Manager to ensure that the organisation is compliant with all regulations and using robust policy and procedures and ensuring the right systems are in place to effectively manage the revenue and income streams and arrears of the organisation. This role will also manage the impact of welfare reform provisions, ensuring an effective advice and support service to residents to manage risk on revenue and income levels.
Responsibilities
The role also oversees the best payment methods for all residents at sign up and this includes the setting up of standing orders or direct debits in line with the direct debit guarantee where applicable. To liaise with the Assistant Accountant who will oversee the administration of this.
Production of performance and management reports, setting collection targets in consultation with the Resident Services Manager and proactively monitoring and reporting in respect of service delivery, performance indicators and targets.
Maximise the collection of arrears by having regular meetings with the Team Managers; being proactive in contacting Support Workers or residents, providing them with clear instructions on information requests and repayment options.
To work closely with other members of the Revenue team to manage resident rent and accommodation charge accounts and other former resident debts, on a regular basis identifying trends and patterns on individual accounts and then liaise with Support Workers or residents to rectify income issues and address arrears in line with policies and procedures.
Liaising with local authorities’ benefits teams and Government agencies on new benefit claims and issues in liaison with the Assistant Accountant and regular meetings together.
Acting as the main first point of contact on queries around revenue and income management, policies, procedures and systems.
Ensuring team have Welfare benefits training and are up to date with regulation. Working with Support Workers to ensure residents maximise their incomes by claiming all benefits due them
To assist vulnerable residents with prompt and appropriate action and advice, and liaise with other agencies and departments to ensure that their needs are met.
To be responsible for preparing timely and accurate reports on arrears cases, to attend Court and represent the organisation on individual arrears and possession cases when relevant, to prepare eviction reports and represent the organisation at evictions to ensure the successful repossession of properties.
To maintain appropriate and accurate records to comply with statutory and service-wide reporting requirements on performance issues.
To contribute towards the continuous improvement of performance in line with the organisation’s service plan targets.
To work with other agencies and departments such as the organisation’s Finance Department, Customer Services Team; Housing Benefits, The DWP, Advice agencies, Housing Officers, Solicitors and the Courts in delivering an efficient and effective service.
To attend meetings internally as and when necessary, for example, Directorate, Management and planning meetings.
Cover the lead person when required on daily cash reconciliations whilst following finance policies and procedures
Cover the lead persons when required to organise banking with the Finance Department whilst working closely with colleagues within the Resident Services Department and other senior employees to carry out banking runs.
To undertake such other duties within the competence of the post holder which may be required from time to time.
Person specification
Experience
Demonstrable experience of working in a supported housing environment in a similar or related role
Experience of supervising a person or team
Qualifications
GSCE (or equivalent) in English, Maths
Skills and Knowledge
Knowledge of supported housing sector and housing law
Detailed knowledge of rent arrears issues and processes
Detailed knowledge of housing and welfare benefits
Understanding of trauma informed practice
Abilities
Capable of developing and maintaining constructive and positive working relationships both internally and externally
Be able to meet deadlines and balance priorities
Be able to delegate and allocate work effectively
Be able to monitor operational and customer service performance and suggest and implement ways of improving performance
Be able to manage change, introduce new initiatives, and revise systems and processes
Be able to communicate clearly and concisely, with a systematic and consistent style including experience of report writing and drafting policies/procedures
Personal qualities
• Be creative in problem solving and seek out practical solutions to complex problem
Demonstrate a high degree of accountability and decision making
Full driving licence held and maintained
Desirable criteria
Housing or a related qualification
Interview process
Interviews will be held during the week commencing 13 April 2026. The process will begin with a short pre‑screening interview. Candidates who are successful at this stage will be invited to an in‑person interview, which will include a practical test as part of the assessment.
Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.
About the role
The role will play a critical role to help deliver an effective and high performing rent collection and recovery service in accordance with legislation, the organisation’s policies, set performance targets and customer satisfaction requirements. In collaboration with the Resident Services Manager to ensure that the organisation is compliant with all regulations and using robust policy and procedures and ensuring the right systems are in place to effectively manage the revenue and income streams and arrears of the organisation. This role will also manage the impact of welfare reform provisions, ensuring an effective advice and support service to residents to manage risk on revenue and income levels.
Responsibilities
The role also oversees the best payment methods for all residents at sign up and this includes the setting up of standing orders or direct debits in line with the direct debit guarantee where applicable. To liaise with the Assistant Accountant who will oversee the administration of this.
Production of performance and management reports, setting collection targets in consultation with the Resident Services Manager and proactively monitoring and reporting in respect of service delivery, performance indicators and targets.
Maximise the collection of arrears by having regular meetings with the Team Managers; being proactive in contacting Support Workers or residents, providing them with clear instructions on information requests and repayment options.
To work closely with other members of the Revenue team to manage resident rent and accommodation charge accounts and other former resident debts, on a regular basis identifying trends and patterns on individual accounts and then liaise with Support Workers or residents to rectify income issues and address arrears in line with policies and procedures.
Liaising with local authorities’ benefits teams and Government agencies on new benefit claims and issues in liaison with the Assistant Accountant and regular meetings together.
Acting as the main first point of contact on queries around revenue and income management, policies, procedures and systems.
Ensuring team have Welfare benefits training and are up to date with regulation. Working with Support Workers to ensure residents maximise their incomes by claiming all benefits due them
To assist vulnerable residents with prompt and appropriate action and advice, and liaise with other agencies and departments to ensure that their needs are met.
To be responsible for preparing timely and accurate reports on arrears cases, to attend Court and represent the organisation on individual arrears and possession cases when relevant, to prepare eviction reports and represent the organisation at evictions to ensure the successful repossession of properties.
To maintain appropriate and accurate records to comply with statutory and service-wide reporting requirements on performance issues.
To contribute towards the continuous improvement of performance in line with the organisation’s service plan targets.
To work with other agencies and departments such as the organisation’s Finance Department, Customer Services Team; Housing Benefits, The DWP, Advice agencies, Housing Officers, Solicitors and the Courts in delivering an efficient and effective service.
To attend meetings internally as and when necessary, for example, Directorate, Management and planning meetings.
Cover the lead person when required on daily cash reconciliations whilst following finance policies and procedures
Cover the lead persons when required to organise banking with the Finance Department whilst working closely with colleagues within the Resident Services Department and other senior employees to carry out banking runs.
To undertake such other duties within the competence of the post holder which may be required from time to time.
Person specification
Experience
Demonstrable experience of working in a supported housing environment in a similar or related role
Experience of supervising a person or team
Qualifications
GSCE (or equivalent) in English, Maths
Skills and Knowledge
Knowledge of supported housing sector and housing law
Detailed knowledge of rent arrears issues and processes
Detailed knowledge of housing and welfare benefits
Understanding of trauma informed practice
Abilities
Capable of developing and maintaining constructive and positive working relationships both internally and externally
Be able to meet deadlines and balance priorities
Be able to delegate and allocate work effectively
Be able to monitor operational and customer service performance and suggest and implement ways of improving performance
Be able to manage change, introduce new initiatives, and revise systems and processes
Be able to communicate clearly and concisely, with a systematic and consistent style including experience of report writing and drafting policies/procedures
Personal qualities
• Be creative in problem solving and seek out practical solutions to complex problem
Demonstrate a high degree of accountability and decision making
Full driving licence held and maintained
Desirable criteria
Housing or a related qualification
Interview process
Interviews will be held during the week commencing 13 April 2026. The process will begin with a short pre‑screening interview. Candidates who are successful at this stage will be invited to an in‑person interview, which will include a practical test as part of the assessment.
Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.
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Hyderus o ran Anabledd
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