Legal Aid Supervisor (Housing)
| Dyddiad hysbysebu: | 02 Mawrth 2026 |
|---|---|
| Cyflog: | £29,867 i £34,132 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Mawrth 2026 |
| Lleoliad: | Derbyshire, East Midlands |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 1 diwrnod yr wythnos |
| Cwmni: | Citizens Advice Mid Mercia |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.
Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
Our Legal Department is looking to recruit a driven, successful and appropriately qualified applicant for the role of supervisor in the telephone advice team (TAS). The role will be to support with the supervision of caseworkers, successfully deliver the requirements of the contract and offer legal advice to clients with housing and housing related debt matters.
apply here: https://www.citizensadvicemidmercia.org.uk/jobs/housing-and-debt-supervisor-tas
We are looking for someone who:
Has excellent communication skills
Can manage own time effectively with a keen eye for detail
Can complete tasks to the highest quality
Can monitor and maintain own standards ensuring work is accurate
Has worked in a public-facing role
Legal Aid supervisor standard is essential including having supervised for at least one year or competed the supervisor course and carrying out at least 200 hours of casework in the relevant category for two out of three years
Responsibilities / Key Tasks:
Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
To interpret information and present options to clients
Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities
For the full list of responsibilities please see the Job Description on our website (link below)
What we offer in return:
28 days entitlement plus bank holidays pro-rata
Opportunities for further training and continuous professional development
Internal progression opportunities
Supportive environment
Remote/flexible working opportunities, subject to management approval
Paid DBS application, where applicable
5% pension contributions
3 month’s full contractual pay for maternity, upon meeting qualifying criteria
The essentials
Salary: £29,867 to £34,132 depending upon experience
Hours: 40 hours per week (full-time)
Location: Marble Hall, Derby with possibility of some home working
Contract: fixed term until 31 August 2028
Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process - https://www.citizensadvicemidmercia.org.uk/work-with-us
To apply - applications only
apply here: https://www.citizensadvicemidmercia.org.uk/jobs/housing-and-debt-supervisor-tas
Closing Date: 31 March 2026
Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 15 working days, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.
We reserve the right to close the advert once a suitable candidate has been appointed.
We are a Disability Confident Employer
Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.
Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
Our Legal Department is looking to recruit a driven, successful and appropriately qualified applicant for the role of supervisor in the telephone advice team (TAS). The role will be to support with the supervision of caseworkers, successfully deliver the requirements of the contract and offer legal advice to clients with housing and housing related debt matters.
apply here: https://www.citizensadvicemidmercia.org.uk/jobs/housing-and-debt-supervisor-tas
We are looking for someone who:
Has excellent communication skills
Can manage own time effectively with a keen eye for detail
Can complete tasks to the highest quality
Can monitor and maintain own standards ensuring work is accurate
Has worked in a public-facing role
Legal Aid supervisor standard is essential including having supervised for at least one year or competed the supervisor course and carrying out at least 200 hours of casework in the relevant category for two out of three years
Responsibilities / Key Tasks:
Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
To interpret information and present options to clients
Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities
For the full list of responsibilities please see the Job Description on our website (link below)
What we offer in return:
28 days entitlement plus bank holidays pro-rata
Opportunities for further training and continuous professional development
Internal progression opportunities
Supportive environment
Remote/flexible working opportunities, subject to management approval
Paid DBS application, where applicable
5% pension contributions
3 month’s full contractual pay for maternity, upon meeting qualifying criteria
The essentials
Salary: £29,867 to £34,132 depending upon experience
Hours: 40 hours per week (full-time)
Location: Marble Hall, Derby with possibility of some home working
Contract: fixed term until 31 August 2028
Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process - https://www.citizensadvicemidmercia.org.uk/work-with-us
To apply - applications only
apply here: https://www.citizensadvicemidmercia.org.uk/jobs/housing-and-debt-supervisor-tas
Closing Date: 31 March 2026
Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 15 working days, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.
We reserve the right to close the advert once a suitable candidate has been appointed.
We are a Disability Confident Employer
Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.
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Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.