Legal Aid Supervisor (Housing)
| Posting date: | 02 March 2026 |
|---|---|
| Salary: | £29,867 to £34,132 per year |
| Hours: | Full time |
| Closing date: | 31 March 2026 |
| Location: | Derbyshire, East Midlands |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Citizens Advice Mid Mercia |
| Job type: | Contract |
| Job reference: |
Summary
Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.
Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
Our Legal Department is looking to recruit a driven, successful and appropriately qualified applicant for the role of supervisor in the telephone advice team (TAS). The role will be to support with the supervision of caseworkers, successfully deliver the requirements of the contract and offer legal advice to clients with housing and housing related debt matters.
apply here: https://www.citizensadvicemidmercia.org.uk/jobs/housing-and-debt-supervisor-tas
We are looking for someone who:
Has excellent communication skills
Can manage own time effectively with a keen eye for detail
Can complete tasks to the highest quality
Can monitor and maintain own standards ensuring work is accurate
Has worked in a public-facing role
Legal Aid supervisor standard is essential including having supervised for at least one year or competed the supervisor course and carrying out at least 200 hours of casework in the relevant category for two out of three years
Responsibilities / Key Tasks:
Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
To interpret information and present options to clients
Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities
For the full list of responsibilities please see the Job Description on our website (link below)
What we offer in return:
28 days entitlement plus bank holidays pro-rata
Opportunities for further training and continuous professional development
Internal progression opportunities
Supportive environment
Remote/flexible working opportunities, subject to management approval
Paid DBS application, where applicable
5% pension contributions
3 month’s full contractual pay for maternity, upon meeting qualifying criteria
The essentials
Salary: £29,867 to £34,132 depending upon experience
Hours: 40 hours per week (full-time)
Location: Marble Hall, Derby with possibility of some home working
Contract: fixed term until 31 August 2028
Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process - https://www.citizensadvicemidmercia.org.uk/work-with-us
To apply - applications only
apply here: https://www.citizensadvicemidmercia.org.uk/jobs/housing-and-debt-supervisor-tas
Closing Date: 31 March 2026
Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 15 working days, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.
We reserve the right to close the advert once a suitable candidate has been appointed.
We are a Disability Confident Employer
Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.
Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
Our Legal Department is looking to recruit a driven, successful and appropriately qualified applicant for the role of supervisor in the telephone advice team (TAS). The role will be to support with the supervision of caseworkers, successfully deliver the requirements of the contract and offer legal advice to clients with housing and housing related debt matters.
apply here: https://www.citizensadvicemidmercia.org.uk/jobs/housing-and-debt-supervisor-tas
We are looking for someone who:
Has excellent communication skills
Can manage own time effectively with a keen eye for detail
Can complete tasks to the highest quality
Can monitor and maintain own standards ensuring work is accurate
Has worked in a public-facing role
Legal Aid supervisor standard is essential including having supervised for at least one year or competed the supervisor course and carrying out at least 200 hours of casework in the relevant category for two out of three years
Responsibilities / Key Tasks:
Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
To interpret information and present options to clients
Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities
For the full list of responsibilities please see the Job Description on our website (link below)
What we offer in return:
28 days entitlement plus bank holidays pro-rata
Opportunities for further training and continuous professional development
Internal progression opportunities
Supportive environment
Remote/flexible working opportunities, subject to management approval
Paid DBS application, where applicable
5% pension contributions
3 month’s full contractual pay for maternity, upon meeting qualifying criteria
The essentials
Salary: £29,867 to £34,132 depending upon experience
Hours: 40 hours per week (full-time)
Location: Marble Hall, Derby with possibility of some home working
Contract: fixed term until 31 August 2028
Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process - https://www.citizensadvicemidmercia.org.uk/work-with-us
To apply - applications only
apply here: https://www.citizensadvicemidmercia.org.uk/jobs/housing-and-debt-supervisor-tas
Closing Date: 31 March 2026
Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 15 working days, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.
We reserve the right to close the advert once a suitable candidate has been appointed.
We are a Disability Confident Employer
Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.