Administrator | South West London and St George's Mental Health NHS Trust

Dyddiad hysbysebu:	27 Chwefror 2026
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	£27,485 - £30,162 per annum inclusive of Inner London HCAs
Oriau:	Rhan Amser
Dyddiad cau:	29 Mawrth 2026
Lleoliad:	Tooting, SW17 0YF
Cwmni:	South West London and St Georges Mental Health Trust
Math o swydd:	Parhaol
Cyfeirnod swydd:	7838807/294-CAMH-7838807-AZ

Crynodeb

The South West London and St Georges CAMHS DBT Service are seeking to recruit an Administrator.


We are seeking to employ an enthusiastic, experienced administrator who will be highly organised and proactive in dealing with the demands of the service. This is a pivotal role and the post holder will provide comprehensive secretarial and administrative support to clinicians within the team. Experience liaising across a range of external agencies is essential. The applicant should be capable of working
in a busy and demanding environment, have good communication skills and be capable of a high degree of initiative.


As often the first point of contact, an empathetic sensitive approach is essential, as is the ability to be able to work on own initiative with the minimum of supervision, to maintain flexibility of working and dealing with unpredictable events, as well as working to deadlines to meet the needs of this busy service.

For further information about the post please contact Lucy Trotman, Team Manager on 07933172513.

The post holder will work to provide a high-level professional standard of administration to the CAMHS Dialectical behavioural Therapy Team, ensuring that all business administration functions for the service are provided to the agreed standards. The person will also be an effective multi-tasker, with time management, administration and organisational skills. Tasks to include using computerised information systems (IAPTus), word-processing, booking appointments, maintaining filing systems, also being the first point of contact for patients, relatives/carers and other professionals service queries.

We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together.We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.

Come and join our inclusive teams and help our patients on their recovery journey.

About our location:

This post will be based at Birches Close Mitchem

Unless expressly stated in the job advert this role is not subject to sponsorship, please be advised that all offers of employment are subject to evidence of right to work in the UK.

Administrative
• To be responsible for ensuring the data on the required electronic patient care record or Local Authority systems, if required, is accurate and up to date. The post holder will review the Trust dashboard or
extract routine data for the Trust and/or team members. To address and alert teams to errors and problems as they arise.
• Providing administrative support in relation to department returns and requests eg facilities and IM&T.

• To act as the first point of contact for the service and handle telephone enquiries from patients, relatives, clinicians and external bodies. The post holder is required to exercise judgment about when such inquiries
should be referred on to the appropriate profession/ service or action taken personally.
• Ensure that all phone calls to the designated area are answered in a responsive and professional manner to ensure a positive image of the department at all times; make arrangements for calls received outside of
core service access times (eg by ensuring that messages left on answerphones are picked up and receive a timely response).
• To be able to direct or re-direct personal and telephone callers appropriately according to the perceived urgency of their concern and knowledge of who else might be in a position to help.
• Escalate any complaints coming in whether verbal, email or written, to the Clinical Lead/ or Team Manager.
• Providing timely advice and signposting as appropriate.
• To be responsible for ensuring referrals to the teams are processed efficiently.
• To ensure that all telephone enquiries to the team are handled politely and sympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner which may often
involve dealing with difficult and distressed patients or parents on the phone or in person.
• To maintain confidentiality at all times as the content of multi disciplinary meetings, panels andSafeguarding.
• Organize meetings including room bookings or video conferencing where possible as required.
• To be responsible for the ordering and purchasing of stationery and office supplies for staff as well as monitor and ensure that adequate levels of stationery supplies are maintained and distributed accordingly liaising
with the Procurement Team regarding any problems.
• To have the need for confidentiality of service users and professional information
• Photocopy/fax/scan/email as requested by other members of the team
• To implement Trust and team policies/procedures and propose changes to practices if necessary


This advert closes on Friday 6 Mar 2026