Team Administrator | South West London and St George's Mental Health NHS Trust
| Posting date: | 26 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £33,094 - £36,195 pro rata per annum inclusive of inner London HCAS |
| Hours: | Part time |
| Closing date: | 28 March 2026 |
| Location: | London, SW17 0YF |
| Company: | South West London and St Georges Mental Health Trust |
| Job type: | Permanent |
| Job reference: | 7834788/294-MHCA-7834788-JB |
Summary
An opportunity has arisen for a Band 4 Team Administrator to provide support to the OCD Services. The post is based on the team base in Springfield Hospital. The post holder will play a pivotal role in creating, sustaining and supporting the administrative and communication support systems within the services, with particular focus and responsibility for the Trust wide OCD & BDD Service. You will work alongside the Team Administrator for the National OCD & BDD Service.
The post holder will provide an effective and comprehensive range of administrative services to the multi-disciplinary team. The post holder to undertake a varied number of duties to ensure that the work of the department is delivered as effectively and efficiently as possible.
As part of your supporting statement you will kindly need to state 3 reasons as to why you would be a good fit for the role.
Unless expressly stated in the job advert this role is not subject to sponsorship, please be advised that all offers of employment are subject to evidence of right to work in the UK.
The administrator is often the first point of contact for patients and professionals contacting the service and plays an important role in ensuring a positive patient experience and positive image of the service.
You will be proactive and organised and have experience as an administrator. You will be committed to providing a high-quality service and have a desire to work collaboratively with a range of colleagues.
The post will be working with the Trustwide OCD & BDD Service, offering cover as required for the National Service. Administrative tasks will include using computerised information systems (RiO), collating statistics and returns as required by the Trust, word-processing, audio typing, managing referrals and being the first point of contact for patients, families and professionals.
We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.
Come and join our inclusive teams and help our patients on their recovery journey.
• To be responsible for ensuring the data on the required electronic patient care record or Local Authority systems, if required, is accurate and up to date. The post holder will review the Trust dashboard or extract routine data for the Trust and/or team members. To address and alert teams to errors and problems as they arise.
• To support team members in being able to access basic information held on My Dashboards and Pulse
• To ensure that all service users patients and visitors are received in a courteous and efficient manner, covering the OCD/BDD.
• To be responsible for ensuring referrals to the teams are processed efficiently. Responding to urgent referrals when necessary and making sure they are passed on to the team
• To facilitate effective communication within the team by providing team members with messages and information.
• To ensure that all telephone enquiries to the team are handled politely and sympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner which may often involve dealing with difficult and distressed patients on the phone or in person.
• To support the administration of multi-agency meetings, panels, Safeguarding Meetings and forums as required to attend, including the preparation / distribution of agendas and associated papers, formal minute taking and follow up actions and distribute these as appropriate.
• To maintain confidentiality at all times as the content of multi-disciplinary meetings, panels and Safeguarding Organise meetings including room bookings or video conferencing were possible as required
• Ensure that Admin related Trust KPIs are addressed through regular reports provided by the Team Manager. Co-ordinate all the support services provided to the team including domestic, catering, security, estates and to be the contact for maintenance issues.
• To be responsible for the ordering and purchasing of stationery and office supplies for staff as well as monitor and ensure that adequate levels of stationery supplies are maintained and distributed accordingly liaising with the Procurement Team regarding any problems.
• To have the need for confidentiality of service users and professional information
• Photocopy/fax/scan/email as requested by other members of the team
This advert closes on Sunday 8 Mar 2026