Supporter Care Officer
| Dyddiad hysbysebu: | 27 Chwefror 2026 |
|---|---|
| Cyflog: | £24,156.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24156.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Mawrth 2026 |
| Lleoliad: | Ipswich , IP3 9SX |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | B0069-26-0006 |
Crynodeb
To provide first-class customer service to EACHs supporters through answering the Supporter Care telephone line, inbox and website enquiries. To ensure queries are dealt with in a polite and timely manner. To update supporter details on the Fundraising database accurately and promptly. To communicate with supporters compassionately and effectively through the writing and sending of thank you letters, including In Memory donations. To manage and investigate complaints and complex queries and provide full and satisfactory responses quickly and effectively. To handle sensitive data such as credit card information and process transactions confidentially and securely. To work with the Fundraising Database Manager to support data needs including reporting and analysis. To provide administrative support to other Fundraising teams when needed, e.g. helping to register participants for EACH events during busy periods. To communicate supporter and donation information efficiently and clearly to relevant teams. To help monitor equipment, merchandise and literature stock levels. To contribute to the overall Supporter Care strategy and work closely with the team to deliver objectives. To research and keep up to date on sector news and trends within Supporter Care so EACH can continually improve the supporter experience. To act at all times in accordance with all internal and external Data Protection regulations. To ensure that Supporter Care activity is in line with compliance and best practice as per ICO, DMA, Fundraising Regulator and Institute of Fundraising regulations.