Supporter Care Officer

Posting date:	27 February 2026
Salary:	£24,156 per year, pro rata
Hours:	Part time
Closing date:	13 March 2026
Location:	West Road, Ipswich IP3 9SX
Remote working:	Hybrid - work remotely up to 1 day per week
Company:	East Anglia's Children's Hospices
Job type:	Contract
Job reference:

Summary

East Anglia’s Children’s Hospices (EACH) ensures the best possible quality of life and makes every moment count for children and families across Cambridgeshire, Essex, Norfolk and Suffolk. Our family-centred approach includes specialist nursing care, symptom management nursing, short breaks, wellbeing activities, therapies, care at end of life, bereavement support, counselling and volunteer services in the family home; all meeting the individual needs of the child, young person and whole family.

In 2020, all three of our hospices; The Nook (Norfolk), The Treehouse (Ipswich) and Milton (Cambridge) were rated OUTSTANDING by the Care Quality Commission.
Our people are central to our success. We have a talented workforce of staff and volunteers in Care, Fundraising, Retail, Facilities, IT, Finance, Marketing & Communications and Human Resources.

We’re over 440 employees strong, with a team of more than 2,000 volunteers across the organisation including over 50 shops and a Retail Distribution Centre.

Supporter Care Officer, West Road, Ipswich IP3 9SX

Part-Time, 22.5 hours per week, working 3 days (to include Monday and Tuesday)

6 month fixed term contract

Salary £24,156 FTE per annum (actual salary pro rata)

Comprehensive range of benefits:

• Free onsite parking & Subsidised meals
• Enhanced Annual leave Entitlement - 27 days + 8 UK Bank Holidays
• Additional holiday purchase scheme
• Employee health cash plan & wellbeing support schemes
• AVIVA pension package – up to 7% Employer Contribution inc Life Assurance
• NHS pension - continuation of if already contributing
• Free Eye Tests
• Cycle to work scheme

Are you:
• Highly organised and able to manage a varied workload
• Calm, empathetic, and professional in interactions
• Confident using Microsoft Office (Word, Outlook, Excel) and experienced in data entry


Do you have:
• Experience in customer service and database usage
• Excellent written and verbal communication skills

Responsibilities include:
• Responding to supporter enquiries and processing donations
• Maintaining accurate data on our fundraising database
• Writing supporter communications
• Supporting complaint resolution and complex queries
• Assisting with reporting and charity platform oversight
• Collaborating across teams to enhance the supporter journey

Please visit our website www.each.org.uk to view the full job description and person specification and to apply.

Closing date: 13 March 2026

1st Interview date: 25 March 2026

2nd interview date: w/c 30 March 2026

Contract start date: April 2026


Interested in Learning More Before You Apply?
At EACH, we are committed to ensuring our recruitment process is accessible to everyone and actively encourage applicants to ask questions, request reasonable adjustments or have an informal discussion before submitting an application.

If you’d like to find out more or make a request, please contact the Recruitment Team by email hrinbox@each.org.uk or phone 07442 465971.

Diversity Statement:
At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success.

Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process.

Please note:
EACH reserves the right to close this vacancy early, should we receive a sufficient number of applications.

This post is subject to a Disclosure & Barring Service (DBS) check prior to appointment.

It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.

EACH has a legal responsibility to ensure that its employees have the legal right to live and work in the UK. Therefore, if you are made an offer of employment, this will be subject to verification that you are eligible to work in the UK before you start work.

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.