Programme Coordinator
| Dyddiad hysbysebu: | 27 Chwefror 2026 |
|---|---|
| Cyflog: | £24,500 i £25,709 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Mawrth 2026 |
| Lleoliad: | Cardiff, Cardiff County |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | ITEC Skills & Employment |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Programme Coordinator
Salary banding: £24,500 - £25,709
Location: Itec House, Cardiff (on-site)
Contract: Full-time, Permanent
Work hours: Monday to Friday 09:00am – 16:30pm
About Us
At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.
About the role
To provide comprehensive administrative support to the Apprenticeship Delivery Team, ensuring the efficient coordination of learner activity, compliance processes, qualification bookings, and data integrity. The role supports assessors, learners, employers, and managers to ensure contractual compliance and high standards of service delivery.
Your impact
Coordinate and book learner inductions, ensuring all documentation and systems are prepared in advance.
Monitor learner attendance at inductions and scheduled sessions.
Manage cancellations and rescheduling in a timely and professional manner.
Maintain accurate learner records and update Smart Assessor and Itec Reports accordingly.
Work collaborative with EWS team, Assessor and Performance Managers to book and monitor Essential Skills Wales (ESW) qualifications.
Coordinate and book external examinations.
Arrange and facilitate invigilation in line with awarding body regulations as required.
Track examination results and communicate outcomes to relevant staff.
Ensure all examination and qualification processes remain compliant with awarding body and audit requirements.
Support learners and employer to access and use internal e-portfolio system
Troubleshoot and resolve e-portfolio system errors, liaising with IT support or system providers where necessary.
Monitor system usage to ensure assessors maintain timely learner reviews and evidence uploads.
Monitor assessor compliance against key performance indicators, including timely reviews and Induction documentation completion.
Ensure learner files and digital records are complete, accurate, and audit ready.
Support the team in meeting contractual requirements related to starts, attendance, reviews, and completions.
Escalate compliance concerns to the Performance Manager or Lead IQA where necessary.
Maintain regular and professional communication with learners, employers, assessors, and managers.
Respond promptly to queries via telephone and email.
Support employer engagement activities through the learner journey.
What are we looking for?
Essential
Previous administrative experience
Strong organisational skills with the ability to manage multiple priorities
Experience using Microsoft Office and Learner Management Systems
Excellent written and verbal communication skills
Ability to work independently and as part of a team
Safeguarding Knowledge and understanding
Desirable
Previous administrative experience within education, training, or apprenticeship environments
Previous experience working with apprenticeships programmes or funded training
Experience using e-portfolio systems
Welsh speaker
What’s in it for you?
At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.
Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.
Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.
Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.
If you're passionate about developing others and making a difference in the Health and Social Care sector, we’d love to hear from you!
Find out more.
Job Description
Find out more about working with Itec
Our Employee Ownership
Got Questions? Contact Us
Diddordeb darllen yn y Gymraeg?
Hysbyseb Swydd
Disgrifad Swydd
Salary banding: £24,500 - £25,709
Location: Itec House, Cardiff (on-site)
Contract: Full-time, Permanent
Work hours: Monday to Friday 09:00am – 16:30pm
About Us
At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.
About the role
To provide comprehensive administrative support to the Apprenticeship Delivery Team, ensuring the efficient coordination of learner activity, compliance processes, qualification bookings, and data integrity. The role supports assessors, learners, employers, and managers to ensure contractual compliance and high standards of service delivery.
Your impact
Coordinate and book learner inductions, ensuring all documentation and systems are prepared in advance.
Monitor learner attendance at inductions and scheduled sessions.
Manage cancellations and rescheduling in a timely and professional manner.
Maintain accurate learner records and update Smart Assessor and Itec Reports accordingly.
Work collaborative with EWS team, Assessor and Performance Managers to book and monitor Essential Skills Wales (ESW) qualifications.
Coordinate and book external examinations.
Arrange and facilitate invigilation in line with awarding body regulations as required.
Track examination results and communicate outcomes to relevant staff.
Ensure all examination and qualification processes remain compliant with awarding body and audit requirements.
Support learners and employer to access and use internal e-portfolio system
Troubleshoot and resolve e-portfolio system errors, liaising with IT support or system providers where necessary.
Monitor system usage to ensure assessors maintain timely learner reviews and evidence uploads.
Monitor assessor compliance against key performance indicators, including timely reviews and Induction documentation completion.
Ensure learner files and digital records are complete, accurate, and audit ready.
Support the team in meeting contractual requirements related to starts, attendance, reviews, and completions.
Escalate compliance concerns to the Performance Manager or Lead IQA where necessary.
Maintain regular and professional communication with learners, employers, assessors, and managers.
Respond promptly to queries via telephone and email.
Support employer engagement activities through the learner journey.
What are we looking for?
Essential
Previous administrative experience
Strong organisational skills with the ability to manage multiple priorities
Experience using Microsoft Office and Learner Management Systems
Excellent written and verbal communication skills
Ability to work independently and as part of a team
Safeguarding Knowledge and understanding
Desirable
Previous administrative experience within education, training, or apprenticeship environments
Previous experience working with apprenticeships programmes or funded training
Experience using e-portfolio systems
Welsh speaker
What’s in it for you?
At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.
Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.
Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.
Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.
If you're passionate about developing others and making a difference in the Health and Social Care sector, we’d love to hear from you!
Find out more.
Job Description
Find out more about working with Itec
Our Employee Ownership
Got Questions? Contact Us
Diddordeb darllen yn y Gymraeg?
Hysbyseb Swydd
Disgrifad Swydd
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.