Administrator - Physiotherapy | Guy's and St Thomas' NHS Foundation Trust
| Dyddiad hysbysebu: | 26 Chwefror 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £30,546 - £32,207 Per Annum inc HCA |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Mawrth 2026 |
| Lleoliad: | LONDON, SE1 7EH |
| Cwmni: | Guys and St Thomas NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7835419/196-AC1277 |
Crynodeb
An exciting opportunity has arisen within the Physiotherapy Department for afull-time post (37.5 hours per week). The role involves working a rotating shift pattern, Monday to Friday between07:30 and 18:00, withoccasional Saturdays, subject to service demand.
There is also an expectation ofcross-site working, covering Guy’s Cancer Centre and Therapies Outpatients at Guy’s Hospital (London Bridge), as well as the Physiotherapy Department at St Thomas’ Hospital (Westminster Bridge Road).
We are seeking adedicated and enthusiastic individualwith excellent attention to detail and strong customer service skills. The successful candidate will be able to prioritise a busy workload, work effectively under pressure, and demonstrate a good understanding of the18-week RTT pathway.
Please note due to high response rate we sometimes close adverts early and we advise you apply as early as possible.
The successful candidates will join asmall to medium-sized, supportive administrative teamand will be responsible for:
• Providing a welcoming and efficient reception service
• Responding to patient queries and concerns in a professional and compassionate manner
• Booking, cancelling, and rescheduling outpatient appointments across multiple sites (Pulross, Guy’s Hospital, Gracefield Gardens, St Thomas’ Hospital, and Guy’s Cancer Centre)
• Ensuring that all data is entered accurately into the computerised hospital system (EPIC)
• Supporting day-to-day waiting list management for Physiotherapy services
• Liaising closely with clinicians and the wider multidisciplinary team to ensure patients are booked within agreed timeframes
• Escalating capacity, pathway, or booking issues to Team Leaders to support timely resolution
A good understanding of the 18-week patient pathway and previous hospital administration experience is desirable, butwill not bar recruitmentfor this role.
Guy’s and St Thomas' NHS Foundation Trust comprise of five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.
We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities.
We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.
We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.
Administrative Support
Provide high quality administrative support to the department. This may include bookings meeting rooms and hospitality, organising audio-visual equipment, ordering department supplies such as stationery plus any other ad hoc duties.
The administrator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient scheduling appointments.
• Provide administrative support within the service, including cross cover for administrative team members as required, including deputising for the Team Lead for short periods of time.
• Provide advice and support to new or less experienced employees on own administrative duties.
• Maintain hospital Epic System in a timely and accurate manner. Assist with the collation of data as required.
• Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users.
• Undertake any other reasonable duties necessary to ensure the smooth running of the service.
Communication
• Act as first point of contact for callers, visitors and deliveries to the department.
• Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner referring to appropriate staff when necessary.
Skills & Attributes
• Confident using IT systems and willing to learn new software.
• Able to communicate clearly (written/verbal) and professionally with colleagues & patients
• Reliable, flexible, and able to work as part of a team.
• Willingness to learn and take on new administrative tasks with support.
This advert closes on Wednesday 4 Mar 2026