IT Support Technician
| Dyddiad hysbysebu: | 26 Chwefror 2026 |
|---|---|
| Cyflog: | £35,000 i £40,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Mawrth 2026 |
| Lleoliad: | Hounslow, London |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | I Net Software Solutions |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | INET/IST/Feb 2026 |
Crynodeb
Job description:
Title - IT Support Technician
Reference: INET/IST/Feb 2026
Location: Hounslow (Remote working)
Salary: £35,000.00 - £40,000.00 Per annum
Job Open Date: 26th Feb 2026
Close date: 25th Mar 2026
Job Summary
We are seeking an experienced Technical Support / IT Helpdesk Executive to join our team. In this role, you will be responsible for monitoring and maintaining the company’s computer systems and networks, providing first-line technical support to employees and customers.
You will be the first point of contact for IT-related issues such as password resets, system errors, viruses, email problems, and hardware faults.
Key Responsibilities
Provide first-line technical support to employees and customers
Diagnose and resolve hardware, software, and network issues
Log, track, and maintain records of support queries
Analyse call logs to identify common issues and recurring problems
Update and maintain self-help guides and documentation
Work closely with field engineers for on-site support when required
Test, troubleshoot, and repair faulty equipment
Ensure timely resolution of IT issues to minimise downtime
Required Skills & Qualifications
Previous experience in IT Helpdesk or Technical Support role (essential)
Strong knowledge of computer systems, networks, and troubleshooting
Experience with Windows OS, Microsoft Office, email systems
Basic understanding of networking concepts (LAN, WAN, routers)
Good problem-solving and analytical skills
Strong communication and customer service skills
Ability to work independently and as part of a team
Job Type: Full-time
Benefits:
On-site parking
UK visa sponsorship
Work from home
Work Location: Hybrid remote in Hounslow TW4 6JQ
Title - IT Support Technician
Reference: INET/IST/Feb 2026
Location: Hounslow (Remote working)
Salary: £35,000.00 - £40,000.00 Per annum
Job Open Date: 26th Feb 2026
Close date: 25th Mar 2026
Job Summary
We are seeking an experienced Technical Support / IT Helpdesk Executive to join our team. In this role, you will be responsible for monitoring and maintaining the company’s computer systems and networks, providing first-line technical support to employees and customers.
You will be the first point of contact for IT-related issues such as password resets, system errors, viruses, email problems, and hardware faults.
Key Responsibilities
Provide first-line technical support to employees and customers
Diagnose and resolve hardware, software, and network issues
Log, track, and maintain records of support queries
Analyse call logs to identify common issues and recurring problems
Update and maintain self-help guides and documentation
Work closely with field engineers for on-site support when required
Test, troubleshoot, and repair faulty equipment
Ensure timely resolution of IT issues to minimise downtime
Required Skills & Qualifications
Previous experience in IT Helpdesk or Technical Support role (essential)
Strong knowledge of computer systems, networks, and troubleshooting
Experience with Windows OS, Microsoft Office, email systems
Basic understanding of networking concepts (LAN, WAN, routers)
Good problem-solving and analytical skills
Strong communication and customer service skills
Ability to work independently and as part of a team
Job Type: Full-time
Benefits:
On-site parking
UK visa sponsorship
Work from home
Work Location: Hybrid remote in Hounslow TW4 6JQ