Failsafe Officer - Ophthalmology | Imperial College Healthcare NHS Trust
| Dyddiad hysbysebu: | 25 Chwefror 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £30,546 - £32,207 pa inclusive |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Mawrth 2026 |
| Lleoliad: | London, NW1 5QH |
| Cwmni: | IMPERIAL COLLEGE HEALTHCARE NHS TRUST |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7821000/290-SCCS-2179 |
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Join our Ophthalmology team and play a vital role in delivering outstanding care to our patients.
We are looking for a motivated and organised individual to provide a comprehensive, high-quality administrative service within the Department of Ophthalmology. This is a key position, central to ensuring our clinics run efficiently and that patients receive a seamless, professional experience from referral to follow-up.
The primary focus of the role is the coordination and management of designated clinics. You will take ownership of clinic administration, supporting patient pathways, managing appointments, and ensuring accurate and timely communication with patients and clinical teams.
Working closely with Consultants, managers and the wider multidisciplinary team, you will contribute to the effective management of patient cohorts and clinic capacity. Your work will directly support the delivery of safe, responsive and patient-centred care.
If you are proactive, detail-oriented, and committed to high standards of service, we would welcome your application. This is an excellent opportunity to develop your administrative career within a supportive NHS environment while making a meaningful difference to patient care.
• Establishing, maintaining and monitoring excellent office and information systems directly related to this area and within the hospital
• Ensuring quality and customer care standards are met where relevant
• Contribution to positive patient experiences.
• Provide failsafe support for allocated clinics. Ensuring clinic numbers are maintained at a level that is safe for both patients and staff, including cancelling and rebooking patients where necessary.
• To act as a point of contact for all patients under this pathway and provide excellent customer service at all times.
• Act as a point of escalation to senior and direct line management if any concerns within clinic capacity or patients.
• Ensuring patient pathway run smoothly within the specified area and is not delayed or lost to follow up.
• To provide reception cover if needed
• Applicant may be required to cross site between Western Eye Hospital and Stowe Eye Care Centre
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
This advert closes on Wednesday 4 Mar 2026