Deputy Receptionist (Care Navigator) Lead
| Dyddiad hysbysebu: | 25 Chwefror 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Mawrth 2026 |
| Lleoliad: | Liskeard, PL14 3XA |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A2074-26-0002 |
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TEAM LEADERSHIP: Provide training and support to the care navigation team Ensuring staff understand and support practice policies and procedures Monitoring compliance with health and safety legislation, providing leadership and direction for staff Supporting the practice by ensuring that new initiatives are understood, implemented and communicated effectively. Developing, implementing and embedding an effective training programme for all staff within their team, (and any other department if necessary) Liaising with external agencies when necessary and maintaining a training record Constructively support the practice and staff to recognise areas that can be improved and positively working towards improving them Administrative work as required Supporting the overall practice clinical governance framework, OQF, enhanced services and other reporting requirements Supporting the care navigation team enabling all staff members to operate effectively, confidently and competently STANDARD OPERATING PROCESSES (SOPS) Create and maintain clear SOPs with the Care Navigation Lead, outlining all aspects of the care navigation team to encourage confidence and staff development. For example, booking an appointment for a coil fit, or suitability of placing a patient on the triage list. Effective communication is essential, and all staff must ensure they communicate in a manner that enables the sharing of information in an appropriate manner. Recognise the significance of collaborative working. Ensure that patients experience the same service at both practice sites, and that protocols are the same and standardised. CARE NAVIGATION Undertake care navigation work to support the team and the business. Be primary contact for training and communications to support the care navigation team Be present within the team to ensure patient navigation is effectively applied and offer to support for those whose role is developing, or with new initiatives. To lead the department in the absence of the Team Lead. COMMUNICATIONS Ensure that all staff within the team are working in an appropriate manner within the needs of the service, whilst monitoring the skill mix and deployment of staff, to improve patient experience Be part of staff Induction and training and ensure that all staff are aware of the importance of a positive patient experience and initiatives, policies and procedures which support this Ensure and support the development of relevant practice protocols and procedures, review and update as required. Regular staff updates on operational aspects Act as a communications link between the management team and staff QUALITY The post holder will strive to maintain quality within the Practice and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making constructive and supportive suggestions on ways to improve and enhance the teams performance. Effectively manage own time, workload and resources. Advise the Management and Partners on action needed to maintain compliance with the CQC requirements and ensure the Practice systems and procedures meet the Essential Standards Monitor and develop the operation of the organisation as needed to ensure that the Essential Standards continue to be met by the practice. Support the Managers and Partners through any inspection visits from the CQC. MANAGEMENT OF CHANGE Work with the practice manager to implement strategic and operational change to ensure a positive staff and patient experience, and smooth operational flow. Encourage ideas across the practice to continuously improve. Suggest and implement strategies to enable to surgery to provide consistent and continuous care to patients. Suggest and implement strategies to support surgery staff both clinical and non-clinical. PERSONAL DEVELOPMENT To participate in own yearly appraisal. To assess own education/training needs and explore opportunities for maintaining and updating own professional knowledge and skills. Partake in audits as required Attend and actively participate in practice meetings Attend any external meetings pertinent to the role of Care navigation Trainer Represent the practice locally as required Maintain a working knowledge of local & national NHS initiatives This is not an exhaustive list of duties/responsibilities, but these are the key areas.