Operations Manager

Dyddiad hysbysebu:	24 Chwefror 2026
Cyflog:	£18.00 i £20.00 yr awr
Gwybodaeth ychwanegol am y cyflog:	£18.00 - £20.00 an hour
Oriau:	Llawn Amser
Dyddiad cau:	13 Mawrth 2026
Lleoliad:	Swindon, SN1 3BU
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	A0752-26-0003

Crynodeb

Practice Support Open incoming post and deal with those matters which are within the post holders remit, the remaining items given directly to the Managing Partner on her return or the partners if urgent Support the Managing Partner and Senior Operations Manager in any other duties that are within the scope of the grade Be prepared to attend training courses where these are thought necessary to enhance the post holders skills and performance To acknowledge complaints within two working days of their receipt as per practice policy, lead complaints investigations, and provide written responses. Deal with Access to Records requests as per practice policy. Finance Maintain the Petty Cash account, ensuring that the account balances at the end of each month, and that accurate electronic records are maintained Human Resources, Records and Training To keep up to date with all employment law and new legislation. Ensure compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance To aid with the recruitment, induction and training of new staff. Undertake staff reviews and appraisals as required Keep accurate records of all staff annual and sickness leave for payroll purposes Organise staff rotas to ensure adequate staffing levels and notify staff of any changes Monitor and record all staff overtime, sickness and complete return to work interviews IT Support and Data Quality Support the practice in any IT matters in the administration of the Clinical System and other software Be responsible for the administration of the Smart Card system and its maintenance To provide support, advice and training for current and new practice staff in the use of the Clinical System To liaise with IT support department to resolve other hardware and software issues Pemises and Equipment To be responsible for the general upkeep of the premises, costing reparations and presenting these to the Managing Partner as requested To annually review maintenance contracts held with outside organisations two months before renewal dates, to include quotes from other providers and preparing comparison information for the Managing Partner in time to make changes if appropriate To undertake premises Risk Assessments as laid down in Standard Operating Procedures and to bring to the attention of the Managing Partner any matters arising from them and to implement any changes required. Organise annual inspections and calibration checks of equipment, ensuring documentation is up to date and reporting faults to the Managing Partner, along with quotations for remedial actions Health and Safety Be responsible for the ensuring the Health & Safety manual is up to date and compliant with current legislation and implementing any changes within one month of notification Undertake and co-ordinate regular risk assessments and document these on a quarterly basis. Ensure staff are trained in their responsibilities in Health & Safety Changes in the Health & Safety legislation and the implications for the Practice are brought to the attention of the Managing Partner Act as practice Fire Officer, organising monthly fire drills and documenting these accordingly Communication The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data General: The above duties are neither exclusive nor exhaustive and the post holder may be required to take on other duties as appropriate to the role The Senior Partner/Practice and Business Manager reserve the right to amend this job description in consultation with the post holder.