Inspections Manager
| Dyddiad hysbysebu: | 24 Chwefror 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Competitive |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 10 Mawrth 2026 |
| Lleoliad: | B77 5PN |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Bellway Homes Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 304647JCP |
Crynodeb
At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.
There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our West Midlands Division, located in Tamworth is looking to recruit a Inspections Manager to join the Division’s Customer Care department.
The Role
The Inspections Manager plays a pivotal role in ensuring the Customer Care department consistently delivers an exceptional service aligned with the values and standards set out in Bellway’s Customer Charter, NHBC, and NHQC expectations.
The Inspections Manager is a vital link between our customers, and both internal and external teams. They conduct home visits in a friendly and professional way, assessing the scope of required works and ensuring clear, consistent communication throughout the remediation process. Their involvement helps streamline coordination, reduce delays, and enhance the overall customer experience.
This role of Inspections Manager reports directly to the Head of Customer Care on all matters relating to Customer Care and after service/sales.
Principal accountabilities of the role include:
Positively contribute to the level of service delivered to our customers, in line with the Bellway Customer Charter and the standards expected by the NHBC and NHQC.
Conduct home inspections with professionalism and courtesy, identifying necessary remedial works.
Plan and manage resolution works, ensuring timely and cost-effective completion.
Liaise with Customer Care Operatives, contractors, and suppliers to meet customer expectations.
Maintain clear and regular communication with customers, providing updates and scheduling follow-up visits when required.
Work closely with the customer care team to ensure accurate recording of customer issues and project costs within company systems.
Support compliance with NHBC warranty obligations, attending resolution and Section 3 meetings, taking follow up action as directed.
Assist the Head of Customer Care with training and line management of Customer Care Operatives as required.
Experience, Skills and The Role Conditions
Experience
Experience of working in a Customer Inspections Manager position would be advantageous
Trade and site experience is preferable
Comprehensive and up to date knowledge of health and safety obligations, building legislation and NHBC regulations
Qualifications and Training
GCSE Maths and English at Grade 4/C (or equivalent) or above
Current and full UK driving licence
Skills and Aptitude
Demonstrates strong project management skills can work independently and take initiative
Proven customer care skills with the ability to communicate effectively face-to-face and over the phone
Experience delivering to strict timescales to meet KPI’s with the ability to think ahead and forecast customer issues
Ability to communicate well and build robust working relationships with external contractors
Committed to diversity and inclusion
Ability to prioritise workload and meet deadlines
Excellent administration and organisation skills
Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook) and the ability to adapt to new systems.
The Role and Working Conditions
Willing to be flexible in respect to day-to-day duties and hours worked
Working inside or outside and as part of a team or as a lone worker in all weather’s conditions
Travel to and from developments will be required
In return we can offer you:
Competitive salary
Competitive car allowance
Optional salary sacrifice car scheme
Competitive annual bonus
Contributory pension scheme
25 days holiday, plus bank holidays
Access to discounts and benefits portal
ShareSave Scheme
Cycle to Work Scheme
Life assurance
Holiday Purchase Scheme
Earn and Learn Opportunities
We reserve the right to close this vacancy if a large volume of applications are received.
There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our West Midlands Division, located in Tamworth is looking to recruit a Inspections Manager to join the Division’s Customer Care department.
The Role
The Inspections Manager plays a pivotal role in ensuring the Customer Care department consistently delivers an exceptional service aligned with the values and standards set out in Bellway’s Customer Charter, NHBC, and NHQC expectations.
The Inspections Manager is a vital link between our customers, and both internal and external teams. They conduct home visits in a friendly and professional way, assessing the scope of required works and ensuring clear, consistent communication throughout the remediation process. Their involvement helps streamline coordination, reduce delays, and enhance the overall customer experience.
This role of Inspections Manager reports directly to the Head of Customer Care on all matters relating to Customer Care and after service/sales.
Principal accountabilities of the role include:
Positively contribute to the level of service delivered to our customers, in line with the Bellway Customer Charter and the standards expected by the NHBC and NHQC.
Conduct home inspections with professionalism and courtesy, identifying necessary remedial works.
Plan and manage resolution works, ensuring timely and cost-effective completion.
Liaise with Customer Care Operatives, contractors, and suppliers to meet customer expectations.
Maintain clear and regular communication with customers, providing updates and scheduling follow-up visits when required.
Work closely with the customer care team to ensure accurate recording of customer issues and project costs within company systems.
Support compliance with NHBC warranty obligations, attending resolution and Section 3 meetings, taking follow up action as directed.
Assist the Head of Customer Care with training and line management of Customer Care Operatives as required.
Experience, Skills and The Role Conditions
Experience
Experience of working in a Customer Inspections Manager position would be advantageous
Trade and site experience is preferable
Comprehensive and up to date knowledge of health and safety obligations, building legislation and NHBC regulations
Qualifications and Training
GCSE Maths and English at Grade 4/C (or equivalent) or above
Current and full UK driving licence
Skills and Aptitude
Demonstrates strong project management skills can work independently and take initiative
Proven customer care skills with the ability to communicate effectively face-to-face and over the phone
Experience delivering to strict timescales to meet KPI’s with the ability to think ahead and forecast customer issues
Ability to communicate well and build robust working relationships with external contractors
Committed to diversity and inclusion
Ability to prioritise workload and meet deadlines
Excellent administration and organisation skills
Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook) and the ability to adapt to new systems.
The Role and Working Conditions
Willing to be flexible in respect to day-to-day duties and hours worked
Working inside or outside and as part of a team or as a lone worker in all weather’s conditions
Travel to and from developments will be required
In return we can offer you:
Competitive salary
Competitive car allowance
Optional salary sacrifice car scheme
Competitive annual bonus
Contributory pension scheme
25 days holiday, plus bank holidays
Access to discounts and benefits portal
ShareSave Scheme
Cycle to Work Scheme
Life assurance
Holiday Purchase Scheme
Earn and Learn Opportunities
We reserve the right to close this vacancy if a large volume of applications are received.