Strategic Account Manager
| Dyddiad hysbysebu: | 24 Chwefror 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Mawrth 2026 |
| Lleoliad: | SE1 0AA |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 91021 |
Crynodeb
Strategic Account Manager - FAFS
To professionally represent the Company's brand and successfully manage the Company's Strategic Account Customers. Ensuring customer retention and development, whilst achieving effective customer service. Increase PPM & Monitoring ensuring future and increase installation turnover.
A Strategic Account Manager is responsible for managing our client relationships and for highlighting to the business any element of risk.
Key Duties & Responsibilities
-To produce and manage a Customer Account Development Plan to maintain or increase levels of business.
-Attend regular account meetings with designate clients providing timely monthly KPI reports together with an executive summary based upon the data you are submitting
-Effectively manage the customer expectations - supporting the business and escalating areas of concern through designated channels. To ensure there are no surprises for either the customer or the business in terms of all elements of service delivery.
-Ensure Client specific contractual KPI's are achieved.
-To ensure all quotations are provided in a timely manner
-Ensure Account Manager monthly KPI's are achieved and monthly order targets are met or exceeded.
-To represent the Company in a professional manner at all times
-Be continually aware of the changes in legislation & product development, presenting these as appropriate in monthly account meetings.
-Provide reliable sales forecasts to the line Manager on a monthly basis
-To work consistently to the FAFS Fire & Security Strategic Accounts Customer Service Charter
-Provide a monthly account status summary report
-To assist credit control in managing debt within agreed payment terms and credit limits
-To build and retain long term customer relationships
What we're looking for
-Must possess Energy, Drive and Enthusiasm
-Consistently achieve Order targets.
-Excellent communication skills
-Highly organised and structured
-Able to develop account strategies to maximise sales opportunities
-Focused on delivering highest levels of customer service
-Experienced in designing and advising on Fire & Security solutions
To professionally represent the Company's brand and successfully manage the Company's Strategic Account Customers. Ensuring customer retention and development, whilst achieving effective customer service. Increase PPM & Monitoring ensuring future and increase installation turnover.
A Strategic Account Manager is responsible for managing our client relationships and for highlighting to the business any element of risk.
Key Duties & Responsibilities
-To produce and manage a Customer Account Development Plan to maintain or increase levels of business.
-Attend regular account meetings with designate clients providing timely monthly KPI reports together with an executive summary based upon the data you are submitting
-Effectively manage the customer expectations - supporting the business and escalating areas of concern through designated channels. To ensure there are no surprises for either the customer or the business in terms of all elements of service delivery.
-Ensure Client specific contractual KPI's are achieved.
-To ensure all quotations are provided in a timely manner
-Ensure Account Manager monthly KPI's are achieved and monthly order targets are met or exceeded.
-To represent the Company in a professional manner at all times
-Be continually aware of the changes in legislation & product development, presenting these as appropriate in monthly account meetings.
-Provide reliable sales forecasts to the line Manager on a monthly basis
-To work consistently to the FAFS Fire & Security Strategic Accounts Customer Service Charter
-Provide a monthly account status summary report
-To assist credit control in managing debt within agreed payment terms and credit limits
-To build and retain long term customer relationships
What we're looking for
-Must possess Energy, Drive and Enthusiasm
-Consistently achieve Order targets.
-Excellent communication skills
-Highly organised and structured
-Able to develop account strategies to maximise sales opportunities
-Focused on delivering highest levels of customer service
-Experienced in designing and advising on Fire & Security solutions