Helpdesk Team Leader (UKSV)
| Dyddiad hysbysebu: | 24 Chwefror 2026 |
|---|---|
| Cyflog: | £29,727 i £31,518 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 09 Mawrth 2026 |
| Lleoliad: | Glasgow |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 450278/1 |
Crynodeb
enquiry lines) over a variety of different channels and be our first point of contact for any customer complex queries. You will be monitoring
real-time demand and reporting performance data. You will also act as Team Leader to a team of advisors, monitoring performance and
productivity, handling any initial customer escalations and providing line management support.
As a Helpdesk Team Leader, the key requirements of your role will include:
● Be the face of UKSV and first point of contact resolution for UKSV customers through all access channels for all enquiries - providing
professional advice and assistance relating to the delivery of UKSV services
● Process high volumes of customer enquiries via telephone, email and digital channels, without compromising quality
● Manage a team of AO Helpdesk Agents, overseeing performance / productivity and providing line management support
● Problem-solve and achieve positive outcomes for customers in a timely manner
● Manage and report on all intraday performance stats
● Consistently deliver to customer service Key Performance Indicator targets and service standard targets, taking a proactive and positive
approach to Customer Care and ensuring satisfaction
● Carry out all administration and coaching functions relative to customer services effectively and within agreed service standards. Promote
and maintain excellent customer relationships, adopting a customer focussed approach at all times.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd