Claims Handler - Third Party Property Damage
| Dyddiad hysbysebu: | 24 Chwefror 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Mawrth 2026 |
| Lleoliad: | NE12 8BU |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 5 ddiwrnod yr wythnos |
| Cwmni: | Aioi Nissay Dowa |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 2026 - 1352 |
Crynodeb
Overview
We’re committed to delivering outstanding service to our customers — but that starts with looking after the people who make it happen: you.
We’re excited to be recruiting Claims Handlers (Third Party Property Damage) to join our team ** FULL TIME & PART TIME AVAILABLE **
You’ll receive all the training and support you need to thrive, along with a fantastic benefits package and the flexibility of hybrid working.
Bring your claims expertise, negotiation talent, and ability to influence outcomes, and help us deliver the best possible results for our customers and third parties.
If this sounds like you, we’d love to hear from you. Let’s do great work together.
Responsibilities
Deliver customer solutions in line with policy and claims processes to ensure an excellent claims experience.
Investigate and decide on liability and quantum early, identifying fraud risks and indemnity concerns.
Provide effective solutions to enhance third-party customer experience and meet capture targets.
Manage your caseload to a high standard, ensuring accurate documentation and up-to-date system records.
Use claims knowledge and negligence principles to negotiate optimal liability and cost outcomes.
Aim for first-call resolution, take ownership of issues, and keep customers informed until resolved.
Act on feedback from quality audits to build technical capability and complete agreed development actions.
Work collaboratively with Claims suppliers to build partnerships aligned with strategy.
Recommend and implement solutions that meet service standards and minimise risk and leakage.
Support the Claims function in meeting customer needs, including adherence to Treating Customers Fairly, and drive continuous improvement.
Liaise effectively with internal teams to identify and manage Claims issues.
Maintain ongoing compliance with FCA requirements and all relevant legal, regulatory, and risk frameworks.
Knowledge, Experience and Qualifications
Knowledge of Motor Claims (highly beneficial).
Understanding of the FCA regulatory regime, FOS ethos and TCF initiatives.
Ability to plan and organise own workload.
Sound negotiation and influencing skills.
Good level of both verbal and numerical reasoning, analytical, objective, solves problems by developing and applying solutions.
Proficient in using IT word processing and spreadsheet packages.
Understanding of the principles of negligence and how this applies to motor accident liability.
We’re committed to delivering outstanding service to our customers — but that starts with looking after the people who make it happen: you.
We’re excited to be recruiting Claims Handlers (Third Party Property Damage) to join our team ** FULL TIME & PART TIME AVAILABLE **
You’ll receive all the training and support you need to thrive, along with a fantastic benefits package and the flexibility of hybrid working.
Bring your claims expertise, negotiation talent, and ability to influence outcomes, and help us deliver the best possible results for our customers and third parties.
If this sounds like you, we’d love to hear from you. Let’s do great work together.
Responsibilities
Deliver customer solutions in line with policy and claims processes to ensure an excellent claims experience.
Investigate and decide on liability and quantum early, identifying fraud risks and indemnity concerns.
Provide effective solutions to enhance third-party customer experience and meet capture targets.
Manage your caseload to a high standard, ensuring accurate documentation and up-to-date system records.
Use claims knowledge and negligence principles to negotiate optimal liability and cost outcomes.
Aim for first-call resolution, take ownership of issues, and keep customers informed until resolved.
Act on feedback from quality audits to build technical capability and complete agreed development actions.
Work collaboratively with Claims suppliers to build partnerships aligned with strategy.
Recommend and implement solutions that meet service standards and minimise risk and leakage.
Support the Claims function in meeting customer needs, including adherence to Treating Customers Fairly, and drive continuous improvement.
Liaise effectively with internal teams to identify and manage Claims issues.
Maintain ongoing compliance with FCA requirements and all relevant legal, regulatory, and risk frameworks.
Knowledge, Experience and Qualifications
Knowledge of Motor Claims (highly beneficial).
Understanding of the FCA regulatory regime, FOS ethos and TCF initiatives.
Ability to plan and organise own workload.
Sound negotiation and influencing skills.
Good level of both verbal and numerical reasoning, analytical, objective, solves problems by developing and applying solutions.
Proficient in using IT word processing and spreadsheet packages.
Understanding of the principles of negligence and how this applies to motor accident liability.