Third Party Capture Handler
| Dyddiad hysbysebu: | 24 Chwefror 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Mawrth 2026 |
| Lleoliad: | NE12 8BU |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 5 ddiwrnod yr wythnos |
| Cwmni: | Aioi Nissay Dowa |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 2026 - 1351 |
Crynodeb
Overview
We are recruiting for Third Party Capture Handlers in Newcastle on a Hybrid work basis. Monday - Friday ** FULL TIME & PART TIME AVAILABLE **
You will be provided with all the training and support you need to excel but also be looked after with an outstanding benefits package.
We are looking for someone with excellent negotiation and influencing skills to help us deliver a great service to our customers. If this sounds a bit like you, we'd love to hear from you.
If you love talking to people as much as we do, we’d love to hear from you. Apply Now!
Responsibilities
Deliver customer-focused claims solutions in line with policy terms and claims handling procedures.
Investigate and decide on liability and quantum, identifying fraud risks, indemnity concerns, and supporting evidence early.
Provide effective third-party solutions to enhance customer experience and support capture targets.
Manage your caseload efficiently, keeping accurate records and systems updated.
Use knowledge of negligence and claims experience to negotiate fair settlements and control costs.
Take ownership of customer issues, aiming for first-contact resolution and keeping customers informed.
Respond to audit feedback to improve technical skills and contribute to team development.
Work closely with claims suppliers to support strategic goals and service delivery.
Recommend and implement case solutions that meet service standards and reduce risk and leakage.
Support service improvements while ensuring fair treatment of customers.
Liaise with other departments to identify and manage claims-related issues.
Maintain ongoing compliance with FCA regulations and other legal or risk frameworks.
Knowledge, Experience and Qualifications
Knowledge of Motor Claims (preferred but not essential)
Understanding of FCA regulations, FOS principles, and TCF initiatives
Strong workload planning and organisation skills
Effective negotiation and influencing abilities
Good verbal, numerical, and analytical reasoning with problem-solving skills
Proficient in word processing and spreadsheet software
Understanding of negligence principles and motor accident liability (preferred
We are recruiting for Third Party Capture Handlers in Newcastle on a Hybrid work basis. Monday - Friday ** FULL TIME & PART TIME AVAILABLE **
You will be provided with all the training and support you need to excel but also be looked after with an outstanding benefits package.
We are looking for someone with excellent negotiation and influencing skills to help us deliver a great service to our customers. If this sounds a bit like you, we'd love to hear from you.
If you love talking to people as much as we do, we’d love to hear from you. Apply Now!
Responsibilities
Deliver customer-focused claims solutions in line with policy terms and claims handling procedures.
Investigate and decide on liability and quantum, identifying fraud risks, indemnity concerns, and supporting evidence early.
Provide effective third-party solutions to enhance customer experience and support capture targets.
Manage your caseload efficiently, keeping accurate records and systems updated.
Use knowledge of negligence and claims experience to negotiate fair settlements and control costs.
Take ownership of customer issues, aiming for first-contact resolution and keeping customers informed.
Respond to audit feedback to improve technical skills and contribute to team development.
Work closely with claims suppliers to support strategic goals and service delivery.
Recommend and implement case solutions that meet service standards and reduce risk and leakage.
Support service improvements while ensuring fair treatment of customers.
Liaise with other departments to identify and manage claims-related issues.
Maintain ongoing compliance with FCA regulations and other legal or risk frameworks.
Knowledge, Experience and Qualifications
Knowledge of Motor Claims (preferred but not essential)
Understanding of FCA regulations, FOS principles, and TCF initiatives
Strong workload planning and organisation skills
Effective negotiation and influencing abilities
Good verbal, numerical, and analytical reasoning with problem-solving skills
Proficient in word processing and spreadsheet software
Understanding of negligence principles and motor accident liability (preferred