Cwm Taf Care & Repair - Business Administration Apprentice
| Dyddiad hysbysebu: | 23 Chwefror 2026 |
|---|---|
| Cyflog: | £20,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Mawrth 2026 |
| Lleoliad: | 38-39 Duffryn Street, Ferndale, RCT, CF43 4ER |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | ACT Training Ltd |
| Math o swydd: | Prentisiaeth |
| Cyfeirnod swydd: |
Crynodeb
Care & Repair is the older persons champion in Wales and actively works to ensure that all older people have homes that are safe, secure, and appropriate to their needs. Cwm Taf Care & Repair is a not-for-profit organisation that is a wholly owned subsidiary of Cynon Taf Community Housing Group. The agency is funded by Welsh Government, Rhondda Cynon Taf County Borough Council, Merthyr Tydfil County Borough Council and Cwm Taf University Health Board. Our role is to provide a free support and advice service for older and disabled people that assists the client's choice to remain living in their home. A client led, individually tailored package of support will be identified and delivered by an experienced team of Case Officers, Technical Officers & Handypersons with the aim of ensuring clients remain in their own homes with greater independence, warmth, security and safety
Under supervision and with training, the apprentice will:
1. Provide general administrative support to the agency, including reception duties and responding to enquiries.
2. Assist with maintaining accurate records, both electronically and in paper files, in line with GDPR and data retention policies.
3. Support the updating of databases and spreadsheets to ensure information is recorded accurately and on time.
4. Assist with booking appointments, managing diaries and arranging services for clients.
5. Communicate professionally with clients, contractors and partner organisations by phone, email and in person.
6. Support service delivery projects such as Practical Services Small Works Schemes
7. Learn and use Microsoft Office systems (SharePoint, Word, Excel, Outlook, Teams).
8. Attend all apprenticeship training sessions, reviews and assessments as required.
9. Take responsibility for own learning and development, seeking feedback and support when needed.
10. Comply with organisational policies including health & safety, equality and confidentiality.
Key Measures of Performance:
• To ensure the referrals inbox is checked twice daily
• To ensure referrals are dealt with promptly after receipt - 1-3 working days
• To ensure referrals are dealt with in line with hospital discharge dates
• To ensure that works are completed within 15 working days and completed works forms or invoices are received
• To ensure that all clients who have received works from us receive a customer satisfaction telephone call when closing the job down and this is recorded appropriately.
• To ensure that processes for all service areas are adhered to. i.e. Rapid Response Adaptations Programme, Enable, Intermediate Care Funding, Target Hardening Services etc
• Ensuring all information is recorded timely and accurately on CRG/Xero and spreadsheets to allow Senior Officers to report.
• To ensure monthly work outstanding reports are dealt with swiftly to ensure no delays
• To attend bimonthly / quarterly team meetings
• To attend 4 support meetings per year
• To attend local and national meetings, where requested
• To attend national & local training as requested
• To remove computerised and paper files on a yearly basis in line with the agency Data Retention policy.
• To ensure the Advice & Quality Standards manual is adhered to
• To endeavour to resolve clients concerns informally and swiftly in line with the agency complaints policy.
• To ensure any delays relating to contractor performance that will impact on client services is fed back to Management
• To attend events and networking at the request of Management or partners (these will be allocated based on caseload activity)
• Maintaining accurate records of all client interactions, adhering to professionalism, commercial confidentiality and GDPR.
• To ensure that all relevant referrals are completed in line with Welsh government and local requirements including equality information
It would also be beneficial for the post holder to;
• Have an understanding and practical experience of Equality and Diversity, Agile Working, Culture Change, Change Management and Modern Working practices.
• Ability to speak and write Welsh
• GCSEs (or equivalent) in English and Maths
• An interest in administration, customer service or office work
Qualifications Required
e.g. GCSEs in Maths and English at grades D–G
Key Capabilities
• A willingness to learn and develop new skills
• Good communication skills
• Ability to work as part of a team
• Reliable, organised and punctual
• Commitment to equality, diversity and customer care
Under supervision and with training, the apprentice will:
1. Provide general administrative support to the agency, including reception duties and responding to enquiries.
2. Assist with maintaining accurate records, both electronically and in paper files, in line with GDPR and data retention policies.
3. Support the updating of databases and spreadsheets to ensure information is recorded accurately and on time.
4. Assist with booking appointments, managing diaries and arranging services for clients.
5. Communicate professionally with clients, contractors and partner organisations by phone, email and in person.
6. Support service delivery projects such as Practical Services Small Works Schemes
7. Learn and use Microsoft Office systems (SharePoint, Word, Excel, Outlook, Teams).
8. Attend all apprenticeship training sessions, reviews and assessments as required.
9. Take responsibility for own learning and development, seeking feedback and support when needed.
10. Comply with organisational policies including health & safety, equality and confidentiality.
Key Measures of Performance:
• To ensure the referrals inbox is checked twice daily
• To ensure referrals are dealt with promptly after receipt - 1-3 working days
• To ensure referrals are dealt with in line with hospital discharge dates
• To ensure that works are completed within 15 working days and completed works forms or invoices are received
• To ensure that all clients who have received works from us receive a customer satisfaction telephone call when closing the job down and this is recorded appropriately.
• To ensure that processes for all service areas are adhered to. i.e. Rapid Response Adaptations Programme, Enable, Intermediate Care Funding, Target Hardening Services etc
• Ensuring all information is recorded timely and accurately on CRG/Xero and spreadsheets to allow Senior Officers to report.
• To ensure monthly work outstanding reports are dealt with swiftly to ensure no delays
• To attend bimonthly / quarterly team meetings
• To attend 4 support meetings per year
• To attend local and national meetings, where requested
• To attend national & local training as requested
• To remove computerised and paper files on a yearly basis in line with the agency Data Retention policy.
• To ensure the Advice & Quality Standards manual is adhered to
• To endeavour to resolve clients concerns informally and swiftly in line with the agency complaints policy.
• To ensure any delays relating to contractor performance that will impact on client services is fed back to Management
• To attend events and networking at the request of Management or partners (these will be allocated based on caseload activity)
• Maintaining accurate records of all client interactions, adhering to professionalism, commercial confidentiality and GDPR.
• To ensure that all relevant referrals are completed in line with Welsh government and local requirements including equality information
It would also be beneficial for the post holder to;
• Have an understanding and practical experience of Equality and Diversity, Agile Working, Culture Change, Change Management and Modern Working practices.
• Ability to speak and write Welsh
• GCSEs (or equivalent) in English and Maths
• An interest in administration, customer service or office work
Qualifications Required
e.g. GCSEs in Maths and English at grades D–G
Key Capabilities
• A willingness to learn and develop new skills
• Good communication skills
• Ability to work as part of a team
• Reliable, organised and punctual
• Commitment to equality, diversity and customer care