IT Support Technician
| Dyddiad hysbysebu: | 23 Chwefror 2026 |
|---|---|
| Oriau: | Rhan Amser |
| Dyddiad cau: | 25 Mawrth 2026 |
| Lleoliad: | WF12 9DB |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Electroville |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
IT Support Technician (Part-Time, Hybrid)
Organisation: Electroville
Location: Dewsbury (Hybrid – Office & Home Working)
Hours: 24 hours per week
Salary: £17,000 per year
Contract: Part-Time Permanent
________________________________________
Join Electroville – A Friendly, Purpose-Driven IT Support Team
Electroville is a small but expanding IT support company based in Dewsbury, and we’re looking for an enthusiastic IT Support Technician to join our team.
We are proud to be a social firm, meaning our work is driven by positive impact as well as business growth. Many of our customers are charities and not-for-profit organisations, so the support we provide helps organisations that make a real difference in their communities.
Our clients value us because we offer something different — a service that is:
• Friendly and patient
• Clear and jargon-free
• Reliable and responsive
• Focused on building long-term relationships
If you enjoy helping people, solving problems, and delivering great support with purpose, this could be the perfect role for you.
________________________________________
The Role
As an IT Support Technician at Electroville, you’ll support a range of customers with their day-to-day IT needs, both remotely and in person.
You’ll work across a variety of systems and technologies, helping to diagnose issues, fix faults, and keep clients running smoothly.
What You’ll Be Doing
• Troubleshooting hardware and software problems
• Providing support via phone, email, and remote screen sharing
• Carrying out installations, upgrades, and general maintenance
• Supporting customers both on-site and remotely
• Delivering excellent after-sales service and follow-up
• Helping charities and community organisations stay connected and productive
________________________________________
What We’re Looking For
We’re looking for someone who is technically capable, customer-focused, and confident communicating with people at all levels.
Essential Skills & Experience
• Experience providing IT support to end users
• Strong diagnostic and problem-solving skills
• Knowledge of PC hardware installation and troubleshooting
• Full UK driving licence
You Should Be Confident With:
• Windows 10 & 11
• Microsoft Office
• Microsoft 365 Business / Hosted Exchange
• Website and domain hosting
• Local and cloud backup solutions
________________________________________
Bonus Skills (Not Essential)
It would be great if you also have experience with:
• Website development
• Microsoft Server operating systems
• macOS support
• Custom PC builds or gaming PCs
________________________________________
About You
You’ll thrive in this role if you are:
• Friendly, approachable, and customer-focused
• Able to explain technical issues in plain English
• Organised and able to manage your own workload
• Calm under pressure with a proactive mindset
• Keen to learn and develop your skills further
• Motivated by supporting organisations doing good work
________________________________________
What We Offer
• Hybrid working (home and office-based)
• Company pension
• Employee discount
• On-site parking
• Sick pay
• A supportive, close-knit team where your work makes a real difference
________________________________________
Ready to Apply?
If you’re passionate about IT, enjoy helping others, and want to be part of a growing social firm supporting charities and community organisations, we’d love to hear from you.
Organisation: Electroville
Location: Dewsbury (Hybrid – Office & Home Working)
Hours: 24 hours per week
Salary: £17,000 per year
Contract: Part-Time Permanent
________________________________________
Join Electroville – A Friendly, Purpose-Driven IT Support Team
Electroville is a small but expanding IT support company based in Dewsbury, and we’re looking for an enthusiastic IT Support Technician to join our team.
We are proud to be a social firm, meaning our work is driven by positive impact as well as business growth. Many of our customers are charities and not-for-profit organisations, so the support we provide helps organisations that make a real difference in their communities.
Our clients value us because we offer something different — a service that is:
• Friendly and patient
• Clear and jargon-free
• Reliable and responsive
• Focused on building long-term relationships
If you enjoy helping people, solving problems, and delivering great support with purpose, this could be the perfect role for you.
________________________________________
The Role
As an IT Support Technician at Electroville, you’ll support a range of customers with their day-to-day IT needs, both remotely and in person.
You’ll work across a variety of systems and technologies, helping to diagnose issues, fix faults, and keep clients running smoothly.
What You’ll Be Doing
• Troubleshooting hardware and software problems
• Providing support via phone, email, and remote screen sharing
• Carrying out installations, upgrades, and general maintenance
• Supporting customers both on-site and remotely
• Delivering excellent after-sales service and follow-up
• Helping charities and community organisations stay connected and productive
________________________________________
What We’re Looking For
We’re looking for someone who is technically capable, customer-focused, and confident communicating with people at all levels.
Essential Skills & Experience
• Experience providing IT support to end users
• Strong diagnostic and problem-solving skills
• Knowledge of PC hardware installation and troubleshooting
• Full UK driving licence
You Should Be Confident With:
• Windows 10 & 11
• Microsoft Office
• Microsoft 365 Business / Hosted Exchange
• Website and domain hosting
• Local and cloud backup solutions
________________________________________
Bonus Skills (Not Essential)
It would be great if you also have experience with:
• Website development
• Microsoft Server operating systems
• macOS support
• Custom PC builds or gaming PCs
________________________________________
About You
You’ll thrive in this role if you are:
• Friendly, approachable, and customer-focused
• Able to explain technical issues in plain English
• Organised and able to manage your own workload
• Calm under pressure with a proactive mindset
• Keen to learn and develop your skills further
• Motivated by supporting organisations doing good work
________________________________________
What We Offer
• Hybrid working (home and office-based)
• Company pension
• Employee discount
• On-site parking
• Sick pay
• A supportive, close-knit team where your work makes a real difference
________________________________________
Ready to Apply?
If you’re passionate about IT, enjoy helping others, and want to be part of a growing social firm supporting charities and community organisations, we’d love to hear from you.