Service Desk Engineer
| Dyddiad hysbysebu: | 20 Chwefror 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 22 Mawrth 2026 |
| Lleoliad: | PR5 6BL |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Techn22 Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Techn22 is a UK-based Managed Service Provider that specialises in delivering agile IT services including managed support, hosted desktop solutions, web design, cloud services, and telephony services. With over 20 years of experience, we cater to a diverse range of industries such as Accountancy, Legal, Sports, and the Creative Sector.
Our scalable, flexible, and secure solutions are designed to accommodate businesses of all sizes and geographic reach, helping them achieve growth, security, and scalability. As a team of creative and passionate professionals, we deliver innovative technology solutions that offer our clients a competitive edge in a rapidly changing business environment.
We’re looking for a Service Desk Engineer to join our team in Preston. You’ll work with modern Microsoft cloud platforms, support a broad mix of SME clients, and play a key part in delivering the Techn22 service experience. This role suits someone who enjoys variety, takes ownership of issues, and wants to build strong skills across the Modern Workplace stack.
You’ll work on site in our Preston office. Hours follow a rotating shift pattern between 8am and 6pm. Once you pass probation, you’ll also join our out-of-hours rota covering 7am to 8am and 6pm to 10pm, roughly one week in five.
A full UK driving licence is required.
Key Responsibilies
You’ll handle a wide range of technical work, including:
User and Device Support
Resolve support tickets through Halo PSA
Troubleshoot Windows 11, macOS, mobile devices and hardware
Manage onboarding and offboarding
Set up and deploy devices using Autopilot and Intune
Provide clear, calm and friendly user support
Microsoft 365 & Azure Administration
Support day-to-day M365 admin including Outlook, Teams, SharePoint and permissions
Configure and maintain Intune, Conditional Access, compliance policies and MAM/MDM
Work with Azure basics including AVD, identity management and security
Security & Compliance
Support Defender suite alerts and investigations
Assist with Cyber Essentials activity
Follow internal security processes and contribute to improvements
Networking & Infrastructure
Troubleshoot switches, Wi-Fi, firewall basics and connectivity issues
Support AVD environments and remote access setups
Documentation & Workflow
Keep tickets, assets and notes up to date in Halo PSA
Contribute to internal knowledge base
Flag recurring issues and suggest improvements
Client Work & Projects
Join customer visits when needed
Take part in project delivery tasks across M365, Azure, AVD and device refreshes
Skills & Experience
Essential
At least 1 year working in IT support
Confident with Microsoft 365 administration
Working knowledge of Intune, Azure basics, AVD and Conditional Access
Strong grasp of Windows 11
Good understanding of networking principles
Experience with Defender for Endpoint
Some PowerShell competence
Ability to support SharePoint and Teams issues
Clear communication skills, written and verbal
Able to break down problems logically and work through them calmly
Have a full driving licence and within a commutable distance to Preston
We’re a close, friendly team, so we’re looking for someone who is:
Approachable
Proactive and happy to get stuck in
A clear and confident communicator
Steady under pressure when dealing with clients
Someone who owns problems until they’re sorted
Curious and willing to learn new tech
Comfortable in a small, supportive team environment
Benefits
Competitive Salary
Training budget for Microsoft certifications
Company pension
22 days holiday plus bank holidays plus your birthday off
Regular team socials
Out-of-hours allowance (once on the rota)
Free parking
Supportive environment focused on growth and progression
Our scalable, flexible, and secure solutions are designed to accommodate businesses of all sizes and geographic reach, helping them achieve growth, security, and scalability. As a team of creative and passionate professionals, we deliver innovative technology solutions that offer our clients a competitive edge in a rapidly changing business environment.
We’re looking for a Service Desk Engineer to join our team in Preston. You’ll work with modern Microsoft cloud platforms, support a broad mix of SME clients, and play a key part in delivering the Techn22 service experience. This role suits someone who enjoys variety, takes ownership of issues, and wants to build strong skills across the Modern Workplace stack.
You’ll work on site in our Preston office. Hours follow a rotating shift pattern between 8am and 6pm. Once you pass probation, you’ll also join our out-of-hours rota covering 7am to 8am and 6pm to 10pm, roughly one week in five.
A full UK driving licence is required.
Key Responsibilies
You’ll handle a wide range of technical work, including:
User and Device Support
Resolve support tickets through Halo PSA
Troubleshoot Windows 11, macOS, mobile devices and hardware
Manage onboarding and offboarding
Set up and deploy devices using Autopilot and Intune
Provide clear, calm and friendly user support
Microsoft 365 & Azure Administration
Support day-to-day M365 admin including Outlook, Teams, SharePoint and permissions
Configure and maintain Intune, Conditional Access, compliance policies and MAM/MDM
Work with Azure basics including AVD, identity management and security
Security & Compliance
Support Defender suite alerts and investigations
Assist with Cyber Essentials activity
Follow internal security processes and contribute to improvements
Networking & Infrastructure
Troubleshoot switches, Wi-Fi, firewall basics and connectivity issues
Support AVD environments and remote access setups
Documentation & Workflow
Keep tickets, assets and notes up to date in Halo PSA
Contribute to internal knowledge base
Flag recurring issues and suggest improvements
Client Work & Projects
Join customer visits when needed
Take part in project delivery tasks across M365, Azure, AVD and device refreshes
Skills & Experience
Essential
At least 1 year working in IT support
Confident with Microsoft 365 administration
Working knowledge of Intune, Azure basics, AVD and Conditional Access
Strong grasp of Windows 11
Good understanding of networking principles
Experience with Defender for Endpoint
Some PowerShell competence
Ability to support SharePoint and Teams issues
Clear communication skills, written and verbal
Able to break down problems logically and work through them calmly
Have a full driving licence and within a commutable distance to Preston
We’re a close, friendly team, so we’re looking for someone who is:
Approachable
Proactive and happy to get stuck in
A clear and confident communicator
Steady under pressure when dealing with clients
Someone who owns problems until they’re sorted
Curious and willing to learn new tech
Comfortable in a small, supportive team environment
Benefits
Competitive Salary
Training budget for Microsoft certifications
Company pension
22 days holiday plus bank holidays plus your birthday off
Regular team socials
Out-of-hours allowance (once on the rota)
Free parking
Supportive environment focused on growth and progression