Emergency Response Coordinator (ERC)
| Posting date: | 20 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 22 March 2026 |
| Location: | Warrington, Cheshire |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 151377 |
Summary
Emergency Response Coordinator (ERC)
Contract: Government
Location: Warrington, WA4 1HT
Hours of work: 40
Contract Type: Permanent
We are seeking an experienced Emergency Response Coordinator to ensure the safe, compliant, and competent delivery of facility services across a designated regional area.
This role is pivotal in maintaining service excellence and creating an outstanding workplace experience for our customers.
You will act as a key point of contact for local site customers, ensuring that all services meet agreed standards, outcomes, and targets.
Job Description
Reporting to the Regional Facilities Manager, you will supervise and line manage site-based facility teams (Placemakers), working collaboratively to uphold health and safety standards and foster a strong safety culture.
This position requires a proactive leader with excellent organisational skills and the ability to manage operational challenges effectively.
Key Responsibilities
Support the contract management team in delivering and developing service solutions, identifying opportunities for improvement.
Maintain a safe and secure environment, ensuring compliance with all Health & Safety legislation.
Manage rostering of engineering, cleaning, and facility staff to meet contractual requirements and cover absences.
Ensure all documentation (audits, COSHH, H&S, SOPs) is accurate, up to date, and reviewed as required.
Oversee recruitment, training, and development of frontline Placemakers.
Deliver services in a commercially responsible manner, ensuring cost control within agreed plans.
Record and manage customer queries and complaints in line with established procedures.
Complete all required reporting, paperwork, and administration accurately and on time.
Professional and Personal Competencies/Qualifications
Supervisory experience in a facilities, engineering, or cleaning services environment.
Strong organisational skills and ability to work independently while following management guidance.
Proven ability to manage business performance and deliver successful outcomes.
Skilled in identifying service improvements and solving operational challenges promptly.
Excellent communication and leadership skills with a focus on team performance and customer satisfaction.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Government
Location: Warrington, WA4 1HT
Hours of work: 40
Contract Type: Permanent
We are seeking an experienced Emergency Response Coordinator to ensure the safe, compliant, and competent delivery of facility services across a designated regional area.
This role is pivotal in maintaining service excellence and creating an outstanding workplace experience for our customers.
You will act as a key point of contact for local site customers, ensuring that all services meet agreed standards, outcomes, and targets.
Job Description
Reporting to the Regional Facilities Manager, you will supervise and line manage site-based facility teams (Placemakers), working collaboratively to uphold health and safety standards and foster a strong safety culture.
This position requires a proactive leader with excellent organisational skills and the ability to manage operational challenges effectively.
Key Responsibilities
Support the contract management team in delivering and developing service solutions, identifying opportunities for improvement.
Maintain a safe and secure environment, ensuring compliance with all Health & Safety legislation.
Manage rostering of engineering, cleaning, and facility staff to meet contractual requirements and cover absences.
Ensure all documentation (audits, COSHH, H&S, SOPs) is accurate, up to date, and reviewed as required.
Oversee recruitment, training, and development of frontline Placemakers.
Deliver services in a commercially responsible manner, ensuring cost control within agreed plans.
Record and manage customer queries and complaints in line with established procedures.
Complete all required reporting, paperwork, and administration accurately and on time.
Professional and Personal Competencies/Qualifications
Supervisory experience in a facilities, engineering, or cleaning services environment.
Strong organisational skills and ability to work independently while following management guidance.
Proven ability to manage business performance and deliver successful outcomes.
Skilled in identifying service improvements and solving operational challenges promptly.
Excellent communication and leadership skills with a focus on team performance and customer satisfaction.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.