Lifeline Installer Engineer
| Posting date: | 17 February 2026 |
|---|---|
| Salary: | £13.26 per hour |
| Hours: | Full time |
| Closing date: | 19 March 2026 |
| Location: | Pontyclun, Rhondda Cynon Taff |
| Remote working: | On-site only |
| Company: | Neway International Ltd |
| Job type: | Contract |
| Job reference: | 1696393 |
Summary
Neway International are seeking a Swap Out Controller to join our client based with Rhondda Cynon Taf County Borough Council (Vision Products).
Location: Vision Products, Pontyclun
Hours: 37 hours per week
Start Date: asap
Start/Finish: 08:00–16:00
Pay Rate: £13.26 PAYE
About the Client
Vision Products, part of Rhondda Cynon Taf County Borough Council, provide specialist assistive technology and community support services. Due to a temporary peak in workload, the Assistive Technology Department has a short‑term requirement within their equipment swap‑out programme, supporting the transition from analogue to digital home care devices.
The Role
This is a customer‑facing position responsible for visiting service users’ homes to replace outdated analogue equipment with upgraded digital devices. Full training will be provided on the equipment and installation process. The role requires a professional, patient, and organised approach, ensuring each customer receives clear guidance and a positive experience.
Key Responsibilities
Installing and swapping out home care devices as part of the digital upgrade programme
Demonstrating equipment use to customers (training provided)
Following clear instructions and processes
Maintaining accurate records of completed installations
Providing excellent customer service during home visits
Working collaboratively with the wider team to meet programme targets
Candidate Requirements
Enhanced DBS (required)
Full UK Driving Licence
Basic IT skills
Strong communication and organisational skills
Ability to follow instructions accurately
Flexible, reliable, and able to work well within a team
Confident engaging with customers in their homes
Location: Vision Products, Pontyclun
Hours: 37 hours per week
Start Date: asap
Start/Finish: 08:00–16:00
Pay Rate: £13.26 PAYE
About the Client
Vision Products, part of Rhondda Cynon Taf County Borough Council, provide specialist assistive technology and community support services. Due to a temporary peak in workload, the Assistive Technology Department has a short‑term requirement within their equipment swap‑out programme, supporting the transition from analogue to digital home care devices.
The Role
This is a customer‑facing position responsible for visiting service users’ homes to replace outdated analogue equipment with upgraded digital devices. Full training will be provided on the equipment and installation process. The role requires a professional, patient, and organised approach, ensuring each customer receives clear guidance and a positive experience.
Key Responsibilities
Installing and swapping out home care devices as part of the digital upgrade programme
Demonstrating equipment use to customers (training provided)
Following clear instructions and processes
Maintaining accurate records of completed installations
Providing excellent customer service during home visits
Working collaboratively with the wider team to meet programme targets
Candidate Requirements
Enhanced DBS (required)
Full UK Driving Licence
Basic IT skills
Strong communication and organisational skills
Ability to follow instructions accurately
Flexible, reliable, and able to work well within a team
Confident engaging with customers in their homes