Customer Support Administrator
| Dyddiad hysbysebu: | 17 Chwefror 2026 |
|---|---|
| Cyflog: | £30,828.00 i £34,800.00 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Mawrth 2026 |
| Lleoliad: | Cardiff, Cardiff County |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Royal College of Nursing |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | REQ000061 |
Crynodeb
Customer Support Team Administrator
Cardiff Gate, 35 hours, fixed term contract until 24 December 2026
At the Royal College of Nursing we’re an optimistic organisation. And we’ve got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK – with over half a million members – all we can see are the infinite possibilities for a brighter future. Join us and you will too.
As a Customer Support Administrator, you’ll use your enthusiasm, your positivity, and your customer service skills to deliver an exceptional service to our members.
In this varied role every day will be filled with possibilities. You will get involved in anything from taking inbound calls to making outbound calls as well as answering member queries via email and web chat. We'll look to you to deliver excellent customer service consistently on the various channels that members are able to contact us. It's a great way to build on your skills and experience and develop your potential.
As well as exceptional customer service, to join us you’ll need an in-depth knowledge of RCN Membership and CRM.
Whatever your background, you'll be efficient, accurate and show a real customer focus in all you do.
To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.
What we offer you
We expect you to look after our members and we expect you to be rewarded for it. And we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.
We offer a competitive pay structure with annual pay progression until you reach the top of the salary scale. We normally offer new employees the first point of the salary range, although you may be able to negotiate a higher starting salary depending on your skills, experience and current salary.
We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. Our hybrid working model allows for up to 60% of your working time to be carried out from home. At least 40% of your working time will be spent working in person.
Our selection process
Please click the ‘apply now’ button to apply and answer the supporting questions online demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t. Any identifying information in your application will automatically be anonymised for shortlisting purposes.
We want your experience applying for a job with us to be the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know.
Equal opportunities for everyone
Equity, diversity and inclusion are a priority for us and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to get the best outcomes for them and their patients.
As proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities.
Contact details
For more information or for an informal discussion about the role, please contact Laura Rowley, Customer Support Team Manager, on Laura.Rowley@rcn.org.uk
For more information about the recruitment and selection process please contact recruit@rcn.org.uk
Opening date: 17 February 2026
Closing date: 11.59pm on Tuesday 3 March 2026
Assessments date: 17 March 2026
Interview date: 18 March 2026
Cardiff Gate, 35 hours, fixed term contract until 24 December 2026
At the Royal College of Nursing we’re an optimistic organisation. And we’ve got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK – with over half a million members – all we can see are the infinite possibilities for a brighter future. Join us and you will too.
As a Customer Support Administrator, you’ll use your enthusiasm, your positivity, and your customer service skills to deliver an exceptional service to our members.
In this varied role every day will be filled with possibilities. You will get involved in anything from taking inbound calls to making outbound calls as well as answering member queries via email and web chat. We'll look to you to deliver excellent customer service consistently on the various channels that members are able to contact us. It's a great way to build on your skills and experience and develop your potential.
As well as exceptional customer service, to join us you’ll need an in-depth knowledge of RCN Membership and CRM.
Whatever your background, you'll be efficient, accurate and show a real customer focus in all you do.
To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.
What we offer you
We expect you to look after our members and we expect you to be rewarded for it. And we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.
We offer a competitive pay structure with annual pay progression until you reach the top of the salary scale. We normally offer new employees the first point of the salary range, although you may be able to negotiate a higher starting salary depending on your skills, experience and current salary.
We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. Our hybrid working model allows for up to 60% of your working time to be carried out from home. At least 40% of your working time will be spent working in person.
Our selection process
Please click the ‘apply now’ button to apply and answer the supporting questions online demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t. Any identifying information in your application will automatically be anonymised for shortlisting purposes.
We want your experience applying for a job with us to be the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know.
Equal opportunities for everyone
Equity, diversity and inclusion are a priority for us and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to get the best outcomes for them and their patients.
As proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities.
Contact details
For more information or for an informal discussion about the role, please contact Laura Rowley, Customer Support Team Manager, on Laura.Rowley@rcn.org.uk
For more information about the recruitment and selection process please contact recruit@rcn.org.uk
Opening date: 17 February 2026
Closing date: 11.59pm on Tuesday 3 March 2026
Assessments date: 17 March 2026
Interview date: 18 March 2026
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