Dewislen

Customer Operations Manager

Manylion swydd
Dyddiad hysbysebu: 13 Chwefror 2026
Cyflog: £48,000 bob blwyddyn
Oriau: Llawn Amser
Dyddiad cau: 15 Mawrth 2026
Lleoliad: Walsall, West Midlands, WS9 8PT
Cwmni: The Job People
Math o swydd: Parhaol
Cyfeirnod swydd: NCAH_OP_1771016422

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Crynodeb

Customer Operations Manager

We are recruiting a Customer Operations Manager for our client in Aldridge, Walsall. This is an exciting opportunity to join a family‑owned food service business, leading a high‑performing team to drive commercial growth and protect revenue.

Details of an Customer Operations Manager:

Location: Aldridge, Walsall
Working Hours: Monday to Friday
40 hours per week
Salary: £48,000 /year

Role of an Customer Operations Manager:

  • Lead and develop the Customer Operations function, overseeing Internal Sales and Customer Service teams, including resource planning and performance management.

  • Coach and support two supervisors to build capability, strengthen team performance, and ensure effective succession planning.

  • Drive service excellence and customer retention by managing KPIs, resolving escalations, and implementing programmes that protect and grow revenue.

  • Collaborate across Sales, Operations, Manufacturing, Commercial and Finance to improve processes, enhance customer experience, and support system improvements such as Business Central.

Requirements for an Customer Operations Manager:

Qualifications:

  • Educated to A-Level standard or equivalent - Essential
  • Management or leadership qualification (ILM, CMI) - Desirable
  • Customer service qualification (e.g., NVQ Level 3) - Desirable

Experience:

  • Proven experience managing an internal sales or call‑centre team, including supervisors and customer‑facing operations - Essential
  • Experience implementing customer retention or service improvement programmes - Essential
  • Food service, distribution, or FMCG sector experience; ERP system implementation or transition experience - Desirable

If you are ready to take the next step in your career and contribute to a dynamic team based in Aldridge, Walsall - Please click apply.

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