Customer Operations Manager
| Posting date: | 13 February 2026 |
|---|---|
| Salary: | £48,000 per year |
| Hours: | Full time |
| Closing date: | 15 March 2026 |
| Location: | Walsall, West Midlands, WS9 8PT |
| Company: | The Job People |
| Job type: | Permanent |
| Job reference: | NCAH_OP_1771016422 |
Summary
Customer Operations Manager
We are recruiting a Customer Operations Manager for our client in Aldridge, Walsall. This is an exciting opportunity to join a family‑owned food service business, leading a high‑performing team to drive commercial growth and protect revenue.
Details of an Customer Operations Manager:
Location: Aldridge, Walsall
Working Hours: Monday to Friday
40 hours per week
Salary: £48,000 /year
Role of an Customer Operations Manager:
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Lead and develop the Customer Operations function, overseeing Internal Sales and Customer Service teams, including resource planning and performance management.
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Coach and support two supervisors to build capability, strengthen team performance, and ensure effective succession planning.
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Drive service excellence and customer retention by managing KPIs, resolving escalations, and implementing programmes that protect and grow revenue.
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Collaborate across Sales, Operations, Manufacturing, Commercial and Finance to improve processes, enhance customer experience, and support system improvements such as Business Central.
Requirements for an Customer Operations Manager:
Qualifications:
- Educated to A-Level standard or equivalent - Essential
- Management or leadership qualification (ILM, CMI) - Desirable
- Customer service qualification (e.g., NVQ Level 3) - Desirable
Experience:
- Proven experience managing an internal sales or call‑centre team, including supervisors and customer‑facing operations - Essential
- Experience implementing customer retention or service improvement programmes - Essential
- Food service, distribution, or FMCG sector experience; ERP system implementation or transition experience - Desirable
If you are ready to take the next step in your career and contribute to a dynamic team based in Aldridge, Walsall - Please click apply.