Service Delivery Coordinator
| Dyddiad hysbysebu: | 13 Chwefror 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £25113-25113 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Chwefror 2026 |
| Lleoliad: | Cheshire, WA3 6ZH |
| Cwmni: | Serco Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 307718-43971382 |
Crynodeb
SERVICE DELIVERY COORDINATOR
Location: AASC, Cheshire WA3 6ZH Salary: £25,113.00 per annum plus Serco Benefits Schedule: 37.5 hours per week, 8am – 4pm 1st week, 9am – 5pm 2nd week (Working from home days every Monday and Wednesday once training is completed)
Ready to impact a better future?
As a Service Delivery Coordinator in our AASC team, you will play a vital role in ensuring service users accommodation and transport needs are met within agreed contractual timescales. You will support service delivery in line with contractual obligations to UK Visas and Immigration, ensuring accuracy, compliance and high standards of operational performance.
What you’ll do as an Service Delivery Coordinator
- Coordinate and process accommodation allocations, dispersals and transport requests within agreed KPI timeframes
- Liaise with customers to identify suitable accommodation, including for vulnerable individuals and those with additional needs
- Monitor daily property, room and transport availability to ensure appropriate occupancy levels and effective scheduling
- Manage regional dispersal targets and support mitigation planning where KPIs are at risk
- Maintain accurate and up-to-date records using internal systems and customer portals
- Schedule and allocate transport workflows, ensuring journeys are recorded and ready for billing
- Build effective working relationships with internal teams, subcontractors and external stakeholders
- Manage shared and personal inboxes, responding promptly to operational queries
- Identify, escalate and provide mitigation for any contractual non-conformances
Does this sound like you?
- Strong organisational skills with the ability to prioritise and meet strict deadlines
- Ability to manage multiple tasks independently in a fast-paced environment
- Confident communicator with strong stakeholder engagement skills
- Strong MS Excel and ICT capability
- Good geographical knowledge of the UK
- Flexibility to travel regionally and occasionally across the UK
Vetting and checks:
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days plus bank holidays
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
#aasccareers
SERVICE DELIVERY COORDINATOR
Location: AASC, Cheshire WA3 6ZH Salary: £25,113.00 per annum plus Serco Benefits Schedule: 37.5 hours per week, 8am – 4pm 1st week, 9am – 5pm 2nd week (Working from home days every Monday and Wednesday once training is completed)
Ready to impact a better future?
As a Service Delivery Coordinator in our AASC team, you will play a vital role in ensuring service users accommodation and transport needs are met within agreed contractual timescales. You will support service delivery in line with contractual obligations to UK Visas and Immigration, ensuring accuracy, compliance and high standards of operational performance.
What you’ll do as an Service Delivery Coordinator
- Coordinate and process accommodation allocations, dispersals and transport requests within agreed KPI timeframes
- Liaise with customers to identify suitable accommodation, including for vulnerable individuals and those with additional needs
- Monitor daily property, room and transport availability to ensure appropriate occupancy levels and effective scheduling
- Manage regional dispersal targets and support mitigation planning where KPIs are at risk
- Maintain accurate and up-to-date records using internal systems and customer portals
- Schedule and allocate transport workflows, ensuring journeys are recorded and ready for billing
- Build effective working relationships with internal teams, subcontractors and external stakeholders
- Manage shared and personal inboxes, responding promptly to operational queries
- Identify, escalate and provide mitigation for any contractual non-conformances
Does this sound like you?
- Strong organisational skills with the ability to prioritise and meet strict deadlines
- Ability to manage multiple tasks independently in a fast-paced environment
- Confident communicator with strong stakeholder engagement skills
- Strong MS Excel and ICT capability
- Good geographical knowledge of the UK
- Flexibility to travel regionally and occasionally across the UK
Vetting and checks:
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days plus bank holidays
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
#aasccareers
SERVICE DELIVERY COORDINATOR
Location: AASC, Cheshire WA3 6ZH Salary: £25,113.00 per annum plus Serco Benefits Schedule: 37.5 hours per week, 8am – 4pm 1st week, 9am – 5pm 2nd week (Working from home days every Monday and Wednesday once training is completed)
Ready to impact a better future?
As a Service Delivery Coordinator in our AASC team, you will play a vital role in ensuring service users accommodation and transport needs are met within agreed contractual timescales. You will support service delivery in line with contractual obligations to UK Visas and Immigration, ensuring accuracy, compliance and high standards of operational performance.
What you’ll do as an Service Delivery Coordinator
- Coordinate and process accommodation allocations, dispersals and transport requests within agreed KPI timeframes
- Liaise with customers to identify suitable accommodation, including for vulnerable individuals and those with additional needs
- Monitor daily property, room and transport availability to ensure appropriate occupancy levels and effective scheduling
- Manage regional dispersal targets and support mitigation planning where KPIs are at risk
- Maintain accurate and up-to-date records using internal systems and customer portals
- Schedule and allocate transport workflows, ensuring journeys are recorded and ready for billing
- Build effective working relationships with internal teams, subcontractors and external stakeholders
- Manage shared and personal inboxes, responding promptly to operational queries
- Identify, escalate and provide mitigation for any contractual non-conformances
Does this sound like you?
- Strong organisational skills with the ability to prioritise and meet strict deadlines
- Ability to manage multiple tasks independently in a fast-paced environment
- Confident communicator with strong stakeholder engagement skills
- Strong MS Excel and ICT capability
- Good geographical knowledge of the UK
- Flexibility to travel regionally and occasionally across the UK
Vetting and checks:
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days plus bank holidays
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
#aasccareers
SERVICE DELIVERY COORDINATOR
Location: AASC, Cheshire WA3 6ZH Salary: £25,113.00 per annum plus Serco Benefits Schedule: 37.5 hours per week, 8am – 4pm 1st week, 9am – 5pm 2nd week (Working from home days every Monday and Wednesday once training is completed)
Ready to impact a better future?
As a Service Delivery Coordinator in our AASC team, you will play a vital role in ensuring service users accommodation and transport needs are met within agreed contractual timescales. You will support service delivery in line with contractual obligations to UK Visas and Immigration, ensuring accuracy, compliance and high standards of operational performance.
What you’ll do as an Service Delivery Coordinator
- Coordinate and process accommodation allocations, dispersals and transport requests within agreed KPI timeframes
- Liaise with customers to identify suitable accommodation, including for vulnerable individuals and those with additional needs
- Monitor daily property, room and transport availability to ensure appropriate occupancy levels and effective scheduling
- Manage regional dispersal targets and support mitigation planning where KPIs are at risk
- Maintain accurate and up-to-date records using internal systems and customer portals
- Schedule and allocate transport workflows, ensuring journeys are recorded and ready for billing
- Build effective working relationships with internal teams, subcontractors and external stakeholders
- Manage shared and personal inboxes, responding promptly to operational queries
- Identify, escalate and provide mitigation for any contractual non-conformances
Does this sound like you?
- Strong organisational skills with the ability to prioritise and meet strict deadlines
- Ability to manage multiple tasks independently in a fast-paced environment
- Confident communicator with strong stakeholder engagement skills
- Strong MS Excel and ICT capability
- Good geographical knowledge of the UK
- Flexibility to travel regionally and occasionally across the UK
Vetting and checks:
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days plus bank holidays
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
#aasccareers
Location: AASC, Cheshire WA3 6ZH Salary: £25,113.00 per annum plus Serco Benefits Schedule: 37.5 hours per week, 8am – 4pm 1st week, 9am – 5pm 2nd week (Working from home days every Monday and Wednesday once training is completed)
Ready to impact a better future?
As a Service Delivery Coordinator in our AASC team, you will play a vital role in ensuring service users accommodation and transport needs are met within agreed contractual timescales. You will support service delivery in line with contractual obligations to UK Visas and Immigration, ensuring accuracy, compliance and high standards of operational performance.
What you’ll do as an Service Delivery Coordinator
- Coordinate and process accommodation allocations, dispersals and transport requests within agreed KPI timeframes
- Liaise with customers to identify suitable accommodation, including for vulnerable individuals and those with additional needs
- Monitor daily property, room and transport availability to ensure appropriate occupancy levels and effective scheduling
- Manage regional dispersal targets and support mitigation planning where KPIs are at risk
- Maintain accurate and up-to-date records using internal systems and customer portals
- Schedule and allocate transport workflows, ensuring journeys are recorded and ready for billing
- Build effective working relationships with internal teams, subcontractors and external stakeholders
- Manage shared and personal inboxes, responding promptly to operational queries
- Identify, escalate and provide mitigation for any contractual non-conformances
Does this sound like you?
- Strong organisational skills with the ability to prioritise and meet strict deadlines
- Ability to manage multiple tasks independently in a fast-paced environment
- Confident communicator with strong stakeholder engagement skills
- Strong MS Excel and ICT capability
- Good geographical knowledge of the UK
- Flexibility to travel regionally and occasionally across the UK
Vetting and checks:
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days plus bank holidays
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
#aasccareers
SERVICE DELIVERY COORDINATOR
Location: AASC, Cheshire WA3 6ZH Salary: £25,113.00 per annum plus Serco Benefits Schedule: 37.5 hours per week, 8am – 4pm 1st week, 9am – 5pm 2nd week (Working from home days every Monday and Wednesday once training is completed)
Ready to impact a better future?
As a Service Delivery Coordinator in our AASC team, you will play a vital role in ensuring service users accommodation and transport needs are met within agreed contractual timescales. You will support service delivery in line with contractual obligations to UK Visas and Immigration, ensuring accuracy, compliance and high standards of operational performance.
What you’ll do as an Service Delivery Coordinator
- Coordinate and process accommodation allocations, dispersals and transport requests within agreed KPI timeframes
- Liaise with customers to identify suitable accommodation, including for vulnerable individuals and those with additional needs
- Monitor daily property, room and transport availability to ensure appropriate occupancy levels and effective scheduling
- Manage regional dispersal targets and support mitigation planning where KPIs are at risk
- Maintain accurate and up-to-date records using internal systems and customer portals
- Schedule and allocate transport workflows, ensuring journeys are recorded and ready for billing
- Build effective working relationships with internal teams, subcontractors and external stakeholders
- Manage shared and personal inboxes, responding promptly to operational queries
- Identify, escalate and provide mitigation for any contractual non-conformances
Does this sound like you?
- Strong organisational skills with the ability to prioritise and meet strict deadlines
- Ability to manage multiple tasks independently in a fast-paced environment
- Confident communicator with strong stakeholder engagement skills
- Strong MS Excel and ICT capability
- Good geographical knowledge of the UK
- Flexibility to travel regionally and occasionally across the UK
Vetting and checks:
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days plus bank holidays
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
#aasccareers
SERVICE DELIVERY COORDINATOR
Location: AASC, Cheshire WA3 6ZH Salary: £25,113.00 per annum plus Serco Benefits Schedule: 37.5 hours per week, 8am – 4pm 1st week, 9am – 5pm 2nd week (Working from home days every Monday and Wednesday once training is completed)
Ready to impact a better future?
As a Service Delivery Coordinator in our AASC team, you will play a vital role in ensuring service users accommodation and transport needs are met within agreed contractual timescales. You will support service delivery in line with contractual obligations to UK Visas and Immigration, ensuring accuracy, compliance and high standards of operational performance.
What you’ll do as an Service Delivery Coordinator
- Coordinate and process accommodation allocations, dispersals and transport requests within agreed KPI timeframes
- Liaise with customers to identify suitable accommodation, including for vulnerable individuals and those with additional needs
- Monitor daily property, room and transport availability to ensure appropriate occupancy levels and effective scheduling
- Manage regional dispersal targets and support mitigation planning where KPIs are at risk
- Maintain accurate and up-to-date records using internal systems and customer portals
- Schedule and allocate transport workflows, ensuring journeys are recorded and ready for billing
- Build effective working relationships with internal teams, subcontractors and external stakeholders
- Manage shared and personal inboxes, responding promptly to operational queries
- Identify, escalate and provide mitigation for any contractual non-conformances
Does this sound like you?
- Strong organisational skills with the ability to prioritise and meet strict deadlines
- Ability to manage multiple tasks independently in a fast-paced environment
- Confident communicator with strong stakeholder engagement skills
- Strong MS Excel and ICT capability
- Good geographical knowledge of the UK
- Flexibility to travel regionally and occasionally across the UK
Vetting and checks:
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days plus bank holidays
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
#aasccareers
SERVICE DELIVERY COORDINATOR
Location: AASC, Cheshire WA3 6ZH Salary: £25,113.00 per annum plus Serco Benefits Schedule: 37.5 hours per week, 8am – 4pm 1st week, 9am – 5pm 2nd week (Working from home days every Monday and Wednesday once training is completed)
Ready to impact a better future?
As a Service Delivery Coordinator in our AASC team, you will play a vital role in ensuring service users accommodation and transport needs are met within agreed contractual timescales. You will support service delivery in line with contractual obligations to UK Visas and Immigration, ensuring accuracy, compliance and high standards of operational performance.
What you’ll do as an Service Delivery Coordinator
- Coordinate and process accommodation allocations, dispersals and transport requests within agreed KPI timeframes
- Liaise with customers to identify suitable accommodation, including for vulnerable individuals and those with additional needs
- Monitor daily property, room and transport availability to ensure appropriate occupancy levels and effective scheduling
- Manage regional dispersal targets and support mitigation planning where KPIs are at risk
- Maintain accurate and up-to-date records using internal systems and customer portals
- Schedule and allocate transport workflows, ensuring journeys are recorded and ready for billing
- Build effective working relationships with internal teams, subcontractors and external stakeholders
- Manage shared and personal inboxes, responding promptly to operational queries
- Identify, escalate and provide mitigation for any contractual non-conformances
Does this sound like you?
- Strong organisational skills with the ability to prioritise and meet strict deadlines
- Ability to manage multiple tasks independently in a fast-paced environment
- Confident communicator with strong stakeholder engagement skills
- Strong MS Excel and ICT capability
- Good geographical knowledge of the UK
- Flexibility to travel regionally and occasionally across the UK
Vetting and checks:
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days plus bank holidays
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
#aasccareers
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.