Service Delivery Manager
| Posting date: | 06 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £36500-36500 per annum |
| Hours: | Full time |
| Closing date: | 20 February 2026 |
| Location: | Warrington, WA3 6ZH |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 307469-43955612 |
Summary
Serco Limited
Service Delivery Manager (Out of Hours)
- AASC Contract (NW & MEE)Warrington Office Mon – Fri / WFH Weekends
£36,500 per annum + Corporate Benefits Package
We’re recruiting an experienced Service Delivery Manager (Out of Hours) to provide operational leadership across the AASC contract in the North West and Midlands & East of England regions.
This is a key leadership role, responsible for managing Out of Hours Service Delivery teams and ensuring the effective co-ordination of service users, accommodation and property services. You will play a critical role in delivering a high-quality, compliant service in a fast-paced, 24/7 operational environment.
What you’ll be doing
- Lead and manage Out of Hours Shift Leaders and Service Delivery Co-ordinators across multiple regions
- Take ownership of operational performance, service quality and contractual compliance
- Oversee administrative and scheduling processes across the full service user and property lifecycle
- Manage key service lines including AIRE, allocations and bookings, transport, repairs and property data
- Monitor volumes, capacity and performance trends, using MI and reporting to drive improvement
- Build strong working relationships with internal teams, suppliers and external partners
- Ensure all activity meets contractual KPIs, health and safety standards and Serco values
What you’ll bring
- Proven experience leading and managing operational teams in a complex, time-critical environment
- Strong people management skills with a track record of improving team performance
- Excellent IT capability, including advanced Excel and database management
- Experience managing performance, data integrity and reporting
- Confidence leading change and improving processes across multi-site operations
- Flexibility – you will work rotated shifts alongside other SDM’s
Qualifications & Requirements
- GCSE (or equivalent) in Maths and English
- Full UK driving licence and ability to travel across regions
- Willingness to work flexibly in an Out of Hours operational environment
- Successful completion of Counter Terrorism Check (CTC) and criminal record checks (role exempt from the Rehabilitation of Offenders Act 1974 and subject to Home Office approval)
Why Serco
We deliver essential public services that make a real difference. You’ll be part of a supportive leadership team, working in a role with genuine impact, clear accountability and opportunities to develop your career within a complex, nationally significant contract.
A place you can make an impact
- The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you
- We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.
What we offer
- Up to 6% contributory pension scheme
- Serco Benefits package
- discounts include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships
- Employee Assistance Programme
- The chance to make a positive difference
- A company passionate about diversity and inclusion
- Free on site car parking
Service Delivery Manager (Out of Hours)
- AASC Contract (NW & MEE)Warrington Office Mon – Fri / WFH Weekends
£36,500 per annum + Corporate Benefits Package
We’re recruiting an experienced Service Delivery Manager (Out of Hours) to provide operational leadership across the AASC contract in the North West and Midlands & East of England regions.
This is a key leadership role, responsible for managing Out of Hours Service Delivery teams and ensuring the effective co-ordination of service users, accommodation and property services. You will play a critical role in delivering a high-quality, compliant service in a fast-paced, 24/7 operational environment.
What you’ll be doing
- Lead and manage Out of Hours Shift Leaders and Service Delivery Co-ordinators across multiple regions
- Take ownership of operational performance, service quality and contractual compliance
- Oversee administrative and scheduling processes across the full service user and property lifecycle
- Manage key service lines including AIRE, allocations and bookings, transport, repairs and property data
- Monitor volumes, capacity and performance trends, using MI and reporting to drive improvement
- Build strong working relationships with internal teams, suppliers and external partners
- Ensure all activity meets contractual KPIs, health and safety standards and Serco values
What you’ll bring
- Proven experience leading and managing operational teams in a complex, time-critical environment
- Strong people management skills with a track record of improving team performance
- Excellent IT capability, including advanced Excel and database management
- Experience managing performance, data integrity and reporting
- Confidence leading change and improving processes across multi-site operations
- Flexibility – you will work rotated shifts alongside other SDM’s
Qualifications & Requirements
- GCSE (or equivalent) in Maths and English
- Full UK driving licence and ability to travel across regions
- Willingness to work flexibly in an Out of Hours operational environment
- Successful completion of Counter Terrorism Check (CTC) and criminal record checks (role exempt from the Rehabilitation of Offenders Act 1974 and subject to Home Office approval)
Why Serco
We deliver essential public services that make a real difference. You’ll be part of a supportive leadership team, working in a role with genuine impact, clear accountability and opportunities to develop your career within a complex, nationally significant contract.
A place you can make an impact
- The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you
- We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.
What we offer
- Up to 6% contributory pension scheme
- Serco Benefits package
- discounts include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships
- Employee Assistance Programme
- The chance to make a positive difference
- A company passionate about diversity and inclusion
- Free on site car parking
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.