Senior System Administrator (eMeds) - ICT
| Dyddiad hysbysebu: | 12 Chwefror 2026 |
|---|---|
| Cyflog: | £44,485.00 i £52,521.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £44485.00 - £52521.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Chwefror 2026 |
| Lleoliad: | Dartford, DA2 7AN |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9277-26-0174 |
Crynodeb
Key tasks and responsibilities are listed below but are not exhaustive - Providing second and third-line support for eMeds system support calls escalated via the ServiceDesk or directly Understanding and interpreting the complex issues presented by end users to ensure an appropriate response Performing diagnostic testing to identify sources of reported faults When faults cannot be resolved internally, liaising with the 3rd party supplier to achieve a resolution quickly Communicating the next steps to the end user concisely and ensuring all stakeholders are aware of implications and any other complexities Maintaining records on the ServiceDesk of all communications, next steps, and outcomes Resolving complex and sometimes sensitive issues that cannot be resolved by the ServiceDesk Maintaining documentation as required Standard Operating Procedures User Guides Process documents Liaise with the relevant senior managers throughout the Trust regarding change requests for the Trusts eMeds and Datix systems Provide advice to other departments and project managers regarding the development of new systems which impact eMeds and Datix Assist with testing programmes for new functionality, upgrades, and after downtime Liaising with end users and other departments to arrange system maintenance during planned and unplanned downtime Provide limited basic training to end users General responsibilities To work closely with the support teams to deliver the ICT Strategy and replacement clinical system within the context of national ICT and other related strategies and policy documents To be committed to delivering the vision for ICT across the Trust working with the appropriate personnel to achieve successful implementation. To work towards developing and maintaining good working relationships within the department, the Trust and wider community within which we work. Maintain an up-to-date knowledge and understanding of NHS Information requirements as they apply to the Trust and our systems by attending conferences, workshops, presentations and training events. To participate in regular personal development reviews To comply with all Trust policies and procedures as they apply To undertake any additional duties as directed by the Information systems manager and Head of ICT Management responsibilities To provide accurate advice to health professionals and managers both written and verbal To provide excellent organisational and liaison skills and work with information department staff, clinicians, managers and other staff at all levels within the organisation To assist the Systems Configuration Lead - eMeds with the selection and recruitment of staff within the eMeds and Datix Teams Training new members of staff To deputise for the System Configuration Lead eMeds in their absence Ensure that the roles of direct reports are well defined and jobs are designed to motivate and encourage the development of all staff Ensure that the performance of direct reports is actively managed through the Trusts Performance Development Review System ensuring they receive effective supervision to optimise their performance Responsible for undertaking appropriate action with direct reports, in relation to any discipline, grievance, poor performance and sickness issues, in accordance with the Trusts policies and procedures To ensure staff are aware and comply with all aspects of health and safety at work Promote teamwork, communication and development within the ICT department.