Senior Administrator | Oxleas NHS Foundation Trust

Posting date:	26 January 2026
Salary:	Not specified
Additional salary information:	£32,199 - £34,876 pa inc
Hours:	Full time
Closing date:	25 February 2026
Location:	Eltham, SE9 5AB
Company:	Oxleas NHS Foundation Trust
Job type:	Permanent
Job reference:	7749233/277-7749233-CMH

Summary

Greenwich Time to Talk is looking to recruit a Senior Administrator to coordinate and oversee the daily activities of the administrative team. The successful candidate will work closely with the Administration Manager and Business Manager to ensure administrative processes are efficient and streamlined and the team are providing a seamless, high quality service.



As well as processing referrals, booking appointments and keeping accurate records, the Senior Administrator will also be responsible for managing the admin team’s workflow, creating weekly staff rotas to ensure a fair and efficient division of labour. They will also be instrumental in troubleshooting daily admin challenges, such as rescheduling appointments and finding appropriate slots for clients with specific requirements.

As a strong team player, the Senior Administrator will be a key go-to person within the team, providing guidance and support to other colleagues. Drawing on their previous experience, they will be able to review and improve existing administrative processes and suggest initiatives to drive efficiencies and enhance service delivery.

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
• We’re Kind
• We’re Fair
• We Listen
• We Care

KeyTaskandResponsibilities

To support the Administration and Business Manager in the integration of administrative teams.

To provide co-ordination and oversight of administrative pathways within the teams to ensure smooth running of services.



Toscheduleadministrativestaffrotastoensureappropriatecoverisprovided across the Service during all operational hours.



Monitor workloads and tasks and adjust rotas, redeploying manpower resources in agreement with the Administration Manager to provide cover for annual leave and sickness absence for admin staff.



To ensure all functions of service delivery from the administrative team, including a responsive and efficient booking system for appointments, runs smoothly placing emphasis on quality and meeting targets



ToensurethatallcorrespondenceisformattedtotheTrust’sstandard.



To provide day-to-day staff management including work allocation, work quality checking, return to work interviews, initial stages of grievance anddiscipline



To undertake development and support of staff including PDRs andsupervision.



To identify training needs and mandatory training compliance of the administrative team in conjunction with the Administration Manager, including additional training as required (Fire Warden and First Aiders)



Toassistwithrecruitmentactivitiesandinterviews



Toundertakedepartmentalinductionforstaffasrequired



To maintain staff records of sickness, annual leave and agency and bankwork on Healthroster.



Torequestnewstartersetup(e.g.networkaccess,IAPTusaccess)

To exercise judgement when dealing with enquiries and to handle complaints in line with local policies and procedures and to escalate appropriately if they cannot be resolved at the local level

To support the review of processes and redesign as necessary proposing changes to processes where appropriate

To contribute to the development of Standard Operating Procedures and update as appropriate



To resolve where possible, and escalate where necessary any issues within the administrative and clerical team.To inform the Business Manager and the Administration Manager of all issues



To interpret policies within own area of work and propose changes to processes with the Administrative and Clerical functions as appropriate

Tocontributetosupplementarypoliciesandproceduresasappropriate

To demonstrate a level of responsibility relating to operational matters not requiring a clinical judgement in the absence of the Administration Manager/Business Manager



Toplanmeetingsasrequired,andtoattendmeetings,collate papersandtake minutes as required by Management Team.



PreparereportsandPowerPointpresentations asrequiredbyManagementTeam.

Toensuresecurityoffilesanddocumentsetcwhentheofficeisleftunattended

Assistineffectivemaintenanceofallofficeequipment,reportingfaultsand repairs to the Facilities Service Desk or IT Helpdesk when required.

To perform tasks that require frequent periods of concentration, involving use of computers.



Personaldutyofcareinrelationtouseofequipmentandresourcesinthe course of the duties performed.



Any other duties appropriate to the role and levelthat may be required fromtime to time



Management Responsibilities

Directlinemanagementresponsibilities

TodeputisefortheAdministrationManagerintheirabsenceifrequired.


This advert closes on Sunday 8 Feb 2026

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