Customer Information Apprentice
| Dyddiad hysbysebu: | 12 Chwefror 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Chwefror 2026 |
| Lleoliad: | Redcar, North Yorkshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Education Training Collective |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | REQ0001561 |
Crynodeb
Who we are?
Redcar and Cleveland College is a vibrant, forward-facing college recently awarded Outstanding by Ofsted. We are proud to deliver the highest standards of education, offering a full range of vocational courses, higher education, apprenticeships and commercial training for young people, adults, and local employers. As a valued part of our community, we are dedicated to helping individuals gain the skills, knowledge and confidence to realise their full potential.
We are part Education Training Collective (Etc.), which is of a group of colleges and training providers in the Tees Valley; Stockton Riverside College, Redcar and Cleveland College, Bede Sixth Form College, NETA Training and Innersummit. Our staff are skilled, high performing and committed to our learners and to the Group’s vision, ‘ONE Etc. – Fuelling ambition and driving success in a resurgent Teesside and beyond’. Join us in shaping the future- we are looking for individuals who are ready to inspire, achieve and share our commitment to delivering outstanding education.
An exciting opportunity has arisen for a Customer Information Apprentice to join our Executive and Curriculum Administration team reporting to our Senior Administrator. We are looking for a motivated and organised individual who will contribute to our Vision, Mission and Values:
Vision:
Outstanding service – enabling leaders and teams to focus on what they do best:
inspiring people to fulfil their potential.
Mission:
We are dedicated to providing the highest quality service to those we support with a
sense of warmth, friendliness and Group spirit.
Values:
• Service: Committed in heart and mind
• Quality: Delivering our very best in all that we do
• Passion: Continuously moving forward, innovating and improving
• Teamwork: Togetherness and enthusiasm
• Responsibility: Accountable for delivering on our commitments
• Integrity: Consistently open, honest, ethical, fair and genuine
• Empathy: Approachable, caring, understanding and responsive
As a Customer Information Apprentice with Redcar and Cleveland College you will:
• Welcome visitors, manage sign-in, notify staff, handle calls and deliveries, and provide exceptional customer service.
• Act as the first point of contact, offering basic advice on curriculum and services or signposting to relevant staff.
• Follow college procedures for badges, evacuation, and safeguarding; report concerns immediately in line with policy.
• Assist with administrative tasks, work across sites as needed, and promote equality and diversity for all students, staff, and visitors.
The ideal candidate will be organised, have the ability to work to high levels or accuracy and attention to detail, be willing to learn and develop.
Previous experience will not be required and full training will be provided. We can offer the successful candidate the opportunity to work and develop within a supportive and motivated team committed to continuous improvement.
Why Join Us?
We are proud that 91% of our staff tell us that Etc. is a Great Place to Work. At Etc. we reward and support our colleagues in many different ways, including remuneration, training and so much more – we’ve listed a few examples of what you can expect when you join our team:
• Generous annual leave entitlement (34-43 days per annum, depending on role and length of service)
• Up to 5 days additional leave at Christmas
• Local Government Pension Scheme (LGPS) with 15.7% Employer Contribution
• Access to 24/7 GP Service for employees and your dependants
• Employee Assistance Programme (free counselling support for staff, available 24/7 365 days per year)
• Free gym memberships/discounted memberships (dependent on site)
• Staff Discounts Package- Save on your weekly shop with discounts and savings at a number of retailers including groceries, electronics, clothing, homeware and much more
• Better Health at Work Scheme – Etc. has achieved the Continuing Excellence Better Health at Work award
• Wellbeing Days (in addition to annual leave)
• Discounted Hair and Beauty treatments available
• Bike2Work Scheme https://www.bike2workscheme.co.uk
Schedule
• Monday-Friday as per the rota
• Flexible lunch breaks
If you believe you have the necessary skills, commitment and determination to succeed and would relish the opportunity to work with us, then we would LOVE to hear from you.
The closing date for receipt of completed applications is midnight 24 February 2026.
Shortlisted candidates will be required to provide details of all unspent convictions and those that would not be filtered, prior to the date of the interview. Successful applicants will be required to undertake an enhanced disclosure by the DBS.
If you are unsure whether you need to disclose criminal information, you should seek legal advice or you may wish to contact Nacro or Unlock for impartial advice. There is more information on filtering and protected offences on the Ministry of Justice website. Nacro - or email helpline@nacro.org.uk or phone 0300 123 1999 visit Unlock phone 01634 247350 text 07824 113848.
We are committed to being an inclusive and welcoming place to work, promoting equality of opportunity and access for all, irrespective of age, background, race, gender, religion, ability, disability or sexuality. We encourage applications from diverse candidates and make recruitment decisions based on skill and experience. We are a disability-confident committed employer.
Safeguarding is also priority for the group and we have key policies and systems which help to make the group a safe place for learners and staff. The purpose of these policies is to provide clear guidance regarding Safeguarding responsibilities throughout the group, including the Prevent Duty. To read more, please read our Safeguarding Policy
*note we do not accept CVs or late applications, no agencies please All applications must be completed via our website
Redcar and Cleveland College is a vibrant, forward-facing college recently awarded Outstanding by Ofsted. We are proud to deliver the highest standards of education, offering a full range of vocational courses, higher education, apprenticeships and commercial training for young people, adults, and local employers. As a valued part of our community, we are dedicated to helping individuals gain the skills, knowledge and confidence to realise their full potential.
We are part Education Training Collective (Etc.), which is of a group of colleges and training providers in the Tees Valley; Stockton Riverside College, Redcar and Cleveland College, Bede Sixth Form College, NETA Training and Innersummit. Our staff are skilled, high performing and committed to our learners and to the Group’s vision, ‘ONE Etc. – Fuelling ambition and driving success in a resurgent Teesside and beyond’. Join us in shaping the future- we are looking for individuals who are ready to inspire, achieve and share our commitment to delivering outstanding education.
An exciting opportunity has arisen for a Customer Information Apprentice to join our Executive and Curriculum Administration team reporting to our Senior Administrator. We are looking for a motivated and organised individual who will contribute to our Vision, Mission and Values:
Vision:
Outstanding service – enabling leaders and teams to focus on what they do best:
inspiring people to fulfil their potential.
Mission:
We are dedicated to providing the highest quality service to those we support with a
sense of warmth, friendliness and Group spirit.
Values:
• Service: Committed in heart and mind
• Quality: Delivering our very best in all that we do
• Passion: Continuously moving forward, innovating and improving
• Teamwork: Togetherness and enthusiasm
• Responsibility: Accountable for delivering on our commitments
• Integrity: Consistently open, honest, ethical, fair and genuine
• Empathy: Approachable, caring, understanding and responsive
As a Customer Information Apprentice with Redcar and Cleveland College you will:
• Welcome visitors, manage sign-in, notify staff, handle calls and deliveries, and provide exceptional customer service.
• Act as the first point of contact, offering basic advice on curriculum and services or signposting to relevant staff.
• Follow college procedures for badges, evacuation, and safeguarding; report concerns immediately in line with policy.
• Assist with administrative tasks, work across sites as needed, and promote equality and diversity for all students, staff, and visitors.
The ideal candidate will be organised, have the ability to work to high levels or accuracy and attention to detail, be willing to learn and develop.
Previous experience will not be required and full training will be provided. We can offer the successful candidate the opportunity to work and develop within a supportive and motivated team committed to continuous improvement.
Why Join Us?
We are proud that 91% of our staff tell us that Etc. is a Great Place to Work. At Etc. we reward and support our colleagues in many different ways, including remuneration, training and so much more – we’ve listed a few examples of what you can expect when you join our team:
• Generous annual leave entitlement (34-43 days per annum, depending on role and length of service)
• Up to 5 days additional leave at Christmas
• Local Government Pension Scheme (LGPS) with 15.7% Employer Contribution
• Access to 24/7 GP Service for employees and your dependants
• Employee Assistance Programme (free counselling support for staff, available 24/7 365 days per year)
• Free gym memberships/discounted memberships (dependent on site)
• Staff Discounts Package- Save on your weekly shop with discounts and savings at a number of retailers including groceries, electronics, clothing, homeware and much more
• Better Health at Work Scheme – Etc. has achieved the Continuing Excellence Better Health at Work award
• Wellbeing Days (in addition to annual leave)
• Discounted Hair and Beauty treatments available
• Bike2Work Scheme https://www.bike2workscheme.co.uk
Schedule
• Monday-Friday as per the rota
• Flexible lunch breaks
If you believe you have the necessary skills, commitment and determination to succeed and would relish the opportunity to work with us, then we would LOVE to hear from you.
The closing date for receipt of completed applications is midnight 24 February 2026.
Shortlisted candidates will be required to provide details of all unspent convictions and those that would not be filtered, prior to the date of the interview. Successful applicants will be required to undertake an enhanced disclosure by the DBS.
If you are unsure whether you need to disclose criminal information, you should seek legal advice or you may wish to contact Nacro or Unlock for impartial advice. There is more information on filtering and protected offences on the Ministry of Justice website. Nacro - or email helpline@nacro.org.uk or phone 0300 123 1999 visit Unlock phone 01634 247350 text 07824 113848.
We are committed to being an inclusive and welcoming place to work, promoting equality of opportunity and access for all, irrespective of age, background, race, gender, religion, ability, disability or sexuality. We encourage applications from diverse candidates and make recruitment decisions based on skill and experience. We are a disability-confident committed employer.
Safeguarding is also priority for the group and we have key policies and systems which help to make the group a safe place for learners and staff. The purpose of these policies is to provide clear guidance regarding Safeguarding responsibilities throughout the group, including the Prevent Duty. To read more, please read our Safeguarding Policy
*note we do not accept CVs or late applications, no agencies please All applications must be completed via our website
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